Postmates

Order was half hour late and was cold $#*! hell. Missing the toast as well. Charged me 17$ delivery fee on top of my order. I wouldn't recommend using postmates for a damn thing. Wish I could rate them a zero

So I was shocked to see the total of my meal go from 20$ to $30 in the name of ‘taxes and fees'. I had never paid it any attention on Postmates before and when I clicked the explanation it showed a 21% service fee! There is also a delivery fee? Insane honestly

After waiting over an hour for my dinner I got a notification that the driver had picked up my food and was on his way. About 2 minutes later he canceled my order. Now I have no dinner and I'm livid. Why bother to pick it up if you aren't planning to deliver it? There is no place in Postmates to complain or even give the driver a bad review.
Postmates is like "It happens, sorry".
Meanwhile I'm going to bed hungry.
Really disappointed.

The fact that Postmates hasn't got my order right once just says it all. $#*!ing dog $#*! company that can't get a damn order right. Doesn't matter the restaurant I order from it always comes with missing items or incorrect altogether.

What a horrible customer service! There one job is food delivery yet they cannot seem to accomplish that! Per the restaurant I ordered from, this happens all they time. That restaurant is stopping there association with them. Use any other service!

Use anyone but postmates for delivery. Total scam. Worst deal. They do not honor promo credit. What happened to us was we checked our credit card bills. See that the credit was not enacted. You get in touch with Postmates but they refuse because it was past five days. It should be for 30 days. Sometimes you can't get your credit bill until a few days later. Total scam.

I received an order 2 days ago where I had to interact with the driver due to alcohol being part of the delivery. During that time, she informed me that her other job had been temporarily shut down because her boss tested positive for Covid, and she was not wearing a mask. I have called Postmates three days in a row and have not received any sort of response from them, despite a call-back or email being promised every time. This company clearly does not care about customer safety.

They're expensive and do not provide adequate support. Apparently I'm the one being punish because my food is messed up, prepared wrong, items missing and the food was late... just because my account history shows many issues. And it's probably showing that because I've ordered a ton of food during COVID. Of course I'm going to have more instances where people mess up food. It's expected to happen when you order more often. Why am I being the one punished for restaurants screwing up so much during COVID? Half my bowl was missing and there was no dressing. I couldn't even eat it because it was prepared totally wrong. It was gross. I'm not using postmates anymore, for sure. Ya know, $30 down the drain for something totally inedible.

They took my money and didn't deliver the product. I tried to send a gift to a supplier in another state... NOPE! The Uber drive wouldn't give them the gift if they didn't have a 'code'. No where on the website do they ask for a recipient. The donuts were even GIFT wrapped! And they did not deliver.
AND... Postmates says my order is not eligible for a refund.
And... don't bother trying to get a hold of them by phone because any number online is disconnected.

So I didn't check the reviews for Postmates before using, which was a terrible mistake. My colleagues and I decided to order from Postmates instead of venturing out for lunch. The estimated price was $45 and some change, but I was ultimately charged $52.80. When I emailed about the discrepancy, customer service replied that such "little difference" in money is expected because of the vendor and that Postmates will "work on getting (vendor)s menu updated going forward."

Wtf?

I stupidly purchased a $99 membership for "free" deliveries and have received the correct order exactly once. I have waited over an hour for burgers while I watched the delivery driver cruise around town for 40 minutes and by the time we got the food it was cold and soggy and disgusting. Their response when I complained was that they could see that the driver was almost to our house. End of response. This company won't refund my membership fee despite advertising that claimed you could "cancel anytime" and their customer service team is ineffectual at the best of times. This entire app is a scam and I would caution anyone to stay away from them. If I lose my $99, then I at least want to help other people NOT get scammed out of their hard-earned money. I have never been more disappointed in a phone application. A COMPLETE scam and waste of money.

As a worker in the service industry who is depending on Tips to make a living, this company has been super annoying. They never tip (which I have heard they can't legally do) and many of the ones that I have dealt with are extremely rude and impatient. Being in the service industry we understand that it is our job to give people a pleasant experience. So with that being said, my other customers are a higher priority than people calling placing Postmates orders. Obviously our goal is to help everyone but we're humans and sometimes we get busy. If you are wanting to order post mates from a restaurant (not fastfood) I urge you to please think about them please and call it in your selves and take the extra step to pick it up yourselves. There are employees taking the time to prepare and bag up your order probably during a dinner or lunch rush that are not being considered.

There is literally a hundred other bad reviews as you can see, most commonly people who get ripped off and scammed. Online promos are also a scam (they do not clarify that the 50 or 100 dollars off only applies for the deliver fee), and customer support is no help, they won't reply to you. Or will reply with a "sorry, we can't help you". It's no wonder they don't have a call line, people would chew them out. People save yourself the mental anxiety and don't spend 30 dollars on a deliver that costs 15.

This is the worst service i have driven for i took some deliveries then all of a sudden my account was suspended reached out to customer servive an there is nobody to speak with only email and when they reply its a automated response and on top of that it never let me cash out the money i did make

I would stay away from this merchant. They will cancel an order after 30minutes blaming the customer. One time our order got cancelled after an hour claiming that the food was damaged during delivery. Nothing will be compensated for the wasted tine and their client service is absolutely terrible. Thus type of company should be driven out of the market.

Terrible business, I will never use again. Delivery charges were a rip-off, a $30 order from Shake Shack ended up costing over $70! Plus, I canceled the first order, yet they still processed it and I got double billed. Awful

My order was to be delivered in 5minutes. It arrived 55 minutes later. Called driver 7 times, he hung up on me 6 times. His excuse was GPS. Could not find a phone number to call customer service. Emailed 5 time and customer service thought 5 dollars was sufficient for crappy service. I will no longer use this delivery company. If I could give a negative star I would

You should be able to give 0 stars. It seems that this company is more frequently having issues due to incorrect menus listed on their site. Most recently I had ordered 6 meals from a restaurant and only 2 orders came, 3 were missing completely and 1 was incorrect. While I have the original order on my app Postmates refuses to fix the issue and only issue a partial refund. Driver had originally stated he was confused on how to place the order, yet never tried to call me to clarify (even though it was a straight forward order). After receiving the items I immediately told driver the order was completely wrong and missing items. Driver couldn't do anything and told me I had to go through the app. It has been 2 days of going back and forth with Postmates through email as they do not give you a phone number, and will only issue a partial refund making me still pay for items I did not receive. Will not be using this service again. Terrible customer service on all ends.

I was directed to Postmates (subsidiary of Uber Eats) from a restaurant site; it wasn't clear at the time, but the restaurant would have accepted my order directly. Postmates added fees to more than double the cost of the order, then adjusted the price another $10 upwards. Don't use them!

I went on the app to order my daughter a hamburger and fries. I was told I had a $10 credit for a promo. When I completed the order it never showed me the total or let me review my order, nor did it place my $10 credit on the order. I ended up paying $40 for a hamburger and fries. I have tried to get a hold of someone at postmates, but there is no customer service phone number. The emails have done NOTHING. I will never use this service again.

To start off we had 21.99 service fee plus a delivery fee and a tip, on pizza this company will never make it in a competitive world that it is becoming in food delivery. Will never use them again way better choices jay don't gouge the customer.

App said there was a problem with my card, I check my statements, there was no problem with them taking $50 out of my account, only with actually delivering the food. Disputing through my bank now, might never get refunded. Thanks guys, real great service you're running...

I am shocked! I ordered online from Jersey Mike's. Somehow in the process my order switched to Postmates. I do not have an account and I was picking up my order (so why would I need Postmates.) I entered my credit card thinking it was going to Jersey Mike's. When my husband picked up the order he paid for it. Only when both businesses charged me did the mistake become obvious. I just now reached out to Postmates to ask for a refund. They refused! Are you kidding me! I sent them a document showing I had paid at the store. They still refused. I did not have a Postmates account and will NEVER consider it now. Beware of terrible customer service!