Postmates

Ordered from love with ice cream waited an hour and a half said it was delivered and we never received it got charged on our card this is ridiculous

What is the sense of listing over 45 restaurants if none of them are available at lunch or dinner time!

Scummy scammers-Charge more than I signed for and refuse credit- don't use them! I see class action coming their way!

Postmates is not reliable, delivers cold food, gives you the option to cancel but will STILL charge you, doesn't give you a credit if they mess up and very difficult to reach customer service.

They cancel your order after they pre charge your card and it can take up to three days to get your money back. Their drivers don't wait and tell all kinds of lies and postmates doesn't even care about making it right. The girl that I filed a dispute with was talking with me and started laughing when I said the driver refused to wait. Great customer service if you don't mind being laughed at because they truly don't care.

Do not use these crooks! I ordered food and right after their website crashed. Since I couldn't access the site to see where my food was after an hour I assumed it wasn't coming and made alternative dinner arrangements, ate and went to bed. I get a text about 2 and a half hours after my initial order telling me my food was on its way. When it did get here it was freezing and inedible since apparently it was prepared by the restaurant when I initially ordered two and a half hours earlier. I wrote a complaint to postmates about a refund and 3 days later they got back to me with a scripted answer saying oh sorry we will use this to get better. I went back and forth with the rep by email and he wanted to give me a delivey credit a a refund of $3.84 when the order cost 38.94 for something no one would ever eat. I complained back again and he replied back with it would be issued a refund. Checked my card and all I gothink back was the partial refund. I have told him again that is not acceptable and I will be disputing the charges.

Half the time it never shows up, the other half they incorrectly charge you, this company is a joke, and should be ashamed of their entire practice

I CANNOT WAIT UNTIL THIS COMPANY DIES AND NEVER EXISTS. UBER SUCKS AND ANYTHING THEY TOUCH SUCKS EVEN MORE. DO NOT ORDER FROM ANY OF THESE CRAP COMPANIES! ORDER DIRECTLY FROM THE RESTAURANT, KILL ANY MIDDLEMAN FOR EXTORTION. FXCK POSTMATES, FXK DOORDASH, FXCK SEAMLESS, FXCK GRUBHUB, FXCK POSTMATES, FXCK ALLL THESE STUPID DUMB COMPANIES THAT SUCK

I paid 30 dollars for and order that the inept driver who apparently doesn't know how to follow a gos left at a completely different address! And they resolve it all with giving you a credit meanwhile my family is starving at home with no food! Definitely canceling my subscription, this is not the first time it's happened. If anyone is reading this DO NOT BECOME A POSTMATE MEMEBER! You will regret it! Ohh and there's no ohone number you can call to place a complaint, apparently they know their lines would be fluded with calls.

They overcharged my card by $150 and kept emailing that the issue is resolved. It's been 10 days and I still have not received my money.

If I could give a zero I would have. I ordered from the Postmates website 4/15/20 during the COVID pandemic. I noticed once my order was ready on the Postmate website that it appears as if I was going to be picking up my own order. So I waited for about 45 minutes to see if my order would be picked up by a Postmate delivery driver. Never happened so I cancelled the order which costed me approximately $19. I requested a refund through Postmate and they denied my claim. I am so upset with Postmates because Postmates is a delivery app why would I go on Postmate to place a order for food for me myself to pick up when I could just call my order in directly to the restaurant and then go put it up. I believe Postmates is deceiving people defaulting to pick up your order to get money out of people if you are not paying attention. I've ordered from Postmates a few times and had one other complaint that was resolved. However, I informed Postmates that I will be deleting my account, telling the world about this experience, and never order from there app again. I'll stick with Ubereat because I have ordered with them so many times and have not had a problem. The only thing is that Ubereat did not have that restaurant that I ordered from Postmates on the Ubereat's app.

Postmates is unethical and makes unauthorized and fraudulent charges on your card. I enrolled in their free trial delivery service and cancelled before the trial end date so I would not get charged and they charged me anyway. When I contacted them they lied and said I didn't cancelled with no proof. They would not refund the money. I complaint and they apologized and told me it will not happen again and that they will get back to me. They never did and again charge me the following month. I email them again and once again I got the run around with no return reply or solution to the problem or refund to my account. I am tire of emailing them. I am taking legal action against this company.

I noticed a few complaints here for unauthorized charges and feel it's unfair for them to think they can get away with this behavior. I guess this is how they make their money by cheating their customers. I AM RECOMMENDING A CLASS ACTION LAWSUIT AGAINST THEM! If anyone is interested in joining me please feel free to email me at *******@aol.com it's time to take

Half my order was missing and no way to contact anyone at Postmates. Will never use Postmates again.

I will NEVR use Postmates again. They didn't bother to ask where I wanted my order sent. They just randomly tossed in some arbitrary address that I've never heard of and by the time I realized I hadn't filled out an address, the order was already placed. When I went back in to try to change the address, it told me I was out of range and would have to cancel. Ok, so I canceled, thinking I would just start again. They charged me $22 to cancel on a $30 order. This is all within, like, a single minute of having ordered, mind you. I get the problem of the order getting started and needing to be covered, but there is no way, they had time to have already started, let alone finish the order.

Did I get to hit a button to say "Hold up, pause this, while I figure things out?" No. Did I get any kind of confirmation screen to say "Is this the address you want?" No. Did I get the option to pay more for a longer transit or move the order over to another location? Nope, just give me the choice between never getting my food as it gets delivered to some random address I know nothing about, or total cancelation with the most extreme cancelation fee I've ever heard of in my life. Of course I chose cancelation so that at least I wouldn't be wasting quite as much money to never get my order.

Will I ever be giving this company even a shred of my business again? That's a big fat. NO.

Someone else's order was delivered to me instead of mine (photos show I received Bonchon yet I ordered Hawkers), yet they refuse to refund even though I have proof via my photos as well as the photo that their own (Uber) driver provided when leaving the food, showing the name of the restaurant and I have the receipt photo showing the other customer's name. They say because I had "significant" refunds. Those "significant" refunds were for my previous TWO orders which had to be refunded because of their or the restaurant's mess up, in all my history between Uber and Postmates. Those orders deserved a refund, and this one most certainly does since I never received my food that I ordered and have UNDENIABLE proof I received the wrong order. It isn't even a refund to my bank account I'm asking for. I'm asking for the credit I had on my account back that I used since the last time they messed up. I will be reviewing this (under Postmates and Uber Eats) on every site, contacting their legal team, and my own lawyer, since as I told them - I don't care if it was a small amount - I believe in consumer protections and they are committing fraud by using some hack refund/community policy and not rightfully refunding customers who show proof they are owed a refund.

This company needs to be shut down! Ordered food from Panda Express on 12/24/2019 (8PM), got a call from the driver about 45 min later telling me the restuarant was closed and I was advised to cancel the order. I've Spent about $60 for this order which I never recieved, So I called to get a refund, and I was advised by Amy (customer service) that I was not gonna get a refund, because I didn't create a ticket within the hour of canceling the order. My thoughts were according to the email after canceling I was gonna get my refund minus $4 for the driver, but NOPE nothing back! So I paid for nothing and the restuarant is getting nothing. So I asked where is the money going and of course she avoided the question and stated she had to go. ARE YOU FREAKING KIDDING ME?! PLEASE STAY FAR AWAY FROM THIS COMPANY! TOOK MY MONEY AND MY FOOD FROM MY FAMILY AND I ON CHRISTMAS EVE! I WOULD LIKE MY MONEY BACK OR A CREDIT FOR WHAT YOU HAVE TAKEN!

Absolute trash. There is not a food-deliver service in existence that is poorer in customer service than Postmates. Ordered from CO on 2/13, was called an hour later by the delivery driver who stated the order was running 30 minutes behind. I was willing to wait for my dinner as I had already waited. He did not want to wait at the restaurant for 30 mins, understandably, and asked that I cancel the order. I assumed this would mean I would be refunded for the food I WAS TOLD TO CANCEL AND NEVER RECEIVED. Instead, in true Postmates fashion, I was charged for everything but delivery fees/service charges. For food I never received. And was told by the company to cancel. Then when I reached out to their Customer Service, they told me they could not refund the order due to the "fast nature of their business" and that it had been 2 days since the delivery date. I was waiting to make sure the charge dropped off my account! And those 2 days cost me a refund! THAT I NEVER SHOULD HAVE HAD TO ASK FOR IN THE FIRST PLACE! You can't write a worse business model script than this, my friends. Do not order from Postmates. Deleted my account today.

My teen daughter placed an order in error. We canceled it within 10 seconds. They refuse to refund. They said my account is ineligible for refunds.

I ordered online and my order took 45 minuets to get here then it was not correct I will never order post mates again

Order twice waited 2 hours never got my order an theY don't give anything for wasting your time. Nor do they charge the drivers

Postmates is a scam pos company that has the worst customer sevice possible. Food is always late and theres nothing you can ever do about it.

Postmates really has a commercial about Gay Pride Bottoms(The Girl) and what to eat so you're crap smells better & what not to eat…
I can't believe there's ZERO outrage about this!?!?
DISGUSTING!

I will never use this service again. I will stick with doordash or ubereats! They at least help you and do not charge an outrageous cancellation fee.