Prestige Flowers

I ordered flowers to cheer my mum up as today is the first anniversary of my grandads death. The flowers were estimated to arrive at around 11/12. They arrived at almost 7pm. I payed for a medium bouquet, god knows how small the small bouquet would have been. 6 flowers arrived, looking nothing like what is advertised. I should have just payed for a 5 pound bunch from tesco as they would have been nicer than these. Abselutley appauled, service and communication is beyond usless. I will be posting this review all over social media to make sure noone else recives such poor service from this buisness. Made a sad day even worse.

I have had an awful experience with Prestige Flowers.

Not only were the flowers sparce and looked nothing like the photo advertised, they got the order wrong, sending a smaller bouguet than ordered.

Then to add insult to injury they failed to address my first point several times and offered a refund of the value of the price differential - they alsooffered me a £5 voucher as a goodwill gesture - needless to say i have no use whatsoever for a voucher, which would force me to use them again - which i shall not.

The whole idea of sending abouguet is to please someone and feel pleasure in the giving.

The bouquet received did neither.

I will never use them again nor will i revommend them

Delayed shipping after website said the shipping date was available. Response from customer service was "it's in our terms and conditions that NI can take an extra day." Well then it should be programmed into your ordering system that NI does not have the shipping date available, instead of listing it as an available date even after the shipping address is provided. Every other flower ordering website has this feature available, but Prestige Flowers give you no notice unless reading through their novel of terms and conditions. Offered me a £15 voucher for missing my grandmother's 90th birthday, as if I will ever be purchasing anything from them again. Had they been transparent about their shipping time, rather than burying it in their terms and conditions, I would have purchased from someone else. But it seems that is their nefarious intention, to hide their shipping information until it is too late for you to purchase from someone else. I will never be using this company again. I order flowers for my grandmother every year for her birthday and have never had this problem. If the shipping date is not available other companies MAKE THAT CLEAR.

I ordered dozen red roses on behalf on an old gentleman for his wife for their 56th wedding anniversary.
The bouquet was delivered late afternoon by Royal mail. No option to change or choose the carrier as well as delivery time, so you just hope it will come on the day you ordered it to arrive.
The bouquet was a great disappointment - short stems with small heads, looked just like cheap supermarket flowers with added greenery tied into the slim bouquet. Nothing like "prestige" or even just an individual florist, and definitely not worth the price paid for it.
I let the customer service know that I am not happy with it, but their response was that they cannot refund, and their "Customer Satisfaction Guarantee" means that they will send me a new bouquet at no extra charge. I explained who the flowers were for and that they don't need another bunch, the answer was that they will give me free flowers on my next order. The question is - would I order from them again? There is obviously no high standards in either their product or their customer service, so my answer will be - NO.

I have received old flowers nearly dead and when I complained to their customer service they replied by saying that I have to cut the stem of each flower and add sugar to water!

WE ORDERED FLOWERS AND TREATS. THEY SENT DEAD PLANT AND BISCUITS TOTALLY NOT WHAT WE ORDERED! AND REFUSED TO REFUND OR EVEN RESEND THE CORRECT ORDER. AND CUSTOMER SERVICE IS AUTOMATED WHEN TRIED TO COMPLAIN. TRUST ME DON'T EVER USE THIS PLACE IT'S A WASTE OF YOUR MONEY! SO DISAPPOINTED WITH ORDER BUT MORE DISAPPOINTED WITH CUSTOMER SERVICE!
STAY FAR AWAY!

I am absolutely disgusted with the flowers I received from Prestige Flowers! I ordered a large bouquet and received such a tiny bouquet absolutely nothing like the photo they advertise on their site! The flowers were also dying on arrival! I contacted them and informed them of how disappointed I was with the flowers they sent and they said "oh sorry we sent you a medium by accident we'll refund you £10" I told them the state and the size of the flowers I received was absolutely shocking and £10 won't cut it! I want my money back! They then informed me I could either have the £10 or another bouquet of flowers so again I informed them why would I want another small bouquet of your dying flowers?! They responded that that's all they could offer me so I told them they should be ashamed of themselves for advertising such beautiful flowers and then quite frankly sending crap! £80 worth of crap! DO NOT USE PRESTIGE FLOWERS THEY ARE CON ARTISTS!

Ordered a bouquet of flowers for a recent family bereavement to say i was embarassed by what they recieved is an understatement it was awful the roses werent fresh and there were barely any flowers your advertising is very misleading people are paying good money for your service and not recieving what they ordered very very disappointed had to apoligise to the person i sent the flowers too

If I could rate 0 stars I would.
Placed an order for next day delivery, website fully advertised 10pm cut off, order placed before 9pm
Confirmation email received to state order would be sent next day and tracking number would be provided on dispatch.
Next day (day1) no tracking provided and no response to email contact.
Day 2, live chat working and contact made to a very rude 'Jade' who had very little customer service. Explanation was cut off had been shortened because of valentines and despite the order not being honoured next day, they also hadn't arranged for the order to go out on day 2
Proceeded to chat with manager 'Michael' Michael had better customer service skills but contradicted Jade, stating delivery was not honoured due to covid (was not surprised covid excuse came out)
No Explanation why order wasn't sent for delivery day 2, and no compensation offered. Full refund offered and excepted, we'll wait to see if it arrives!

My niece in Australia ordered me some flowers for Christmas to be delivered on 24th December they arrived on the 30th they were half dead I've tried to email them the 2 email address I sent emails to bounced back to me saying unavailable address went on live chat asked for an email address the reply was I do not understand your question so look there so I kept looking on website until I found pissed off customer service so I emailed them and received a reply saying they will get back to me in 7 days so now I'm waiting

Absolutely disgusted with the flowers I ordered from here.

The flowers I ordered were "Rome" a sized large and costing around £60. However, what I received, was 5 roses and some pokey white flowers added to it along with some leaves, it looked like I had picked them up off the side of the road. All the roses were brown, most of them damaged, the leaves were already drooping and falling off, and the other small flowers were also dead and rotting around the leaves. To add insult to injury, these flowers were for my mums 50th Birthday, and a real shame to have these flowers received for a special occasion.

After going back and forth with customer service and even the manager, I got back not even half of a refund and a £15 voucher, which I certainly wont be getting any flowers with.
The manager even stated in her email that the flowers will bloom after a few days and look like what they do in the picture on the website. 3 Days after receiving the flowers, they're dying, falling off, drooping and even smaller than how they looked originally.

Please, please don't buy off online flower company's as they just take your money and think they can get away with sending off substandard flowers.

I ordered flowers for my stepmother's birthday. Obviously her birthday is only one day per year, so it is important they arrive on that day. The Prestige Flowers website says 'Next Day Delivery', and when you checkout you choose the day you would like flowers to be delivered. What it should say is 'Next Day Delivery, But if you check our T&C's, this might not happen but that is OK with us, and there is nothing you can do about it.

The flowers did not arrive Next day, but that is down to Royal Mail. What bothered me is the attitude in Customer Service at Prestige Flowers, who could not care less. Royal Mail offer a guaranteed Next day service, but Prestige choose not to do that, they choose the possibly next day service, and if Royal Mail deliver in 48 hours instead of 24, then Prestige is happy with that.

The flowers arrived after 48 hours, and after so long in transit, not only were they late, they were wilted and brown. I reported this day after delivery, but they simply referred to T&C's and ignored my complaint.
I reported again on the 3rd day, again they denied anything was wrong.
On the 4th day I said again that the flowers were brown and wilted, and the response was that it is too late to complain now as it is more than 3 days after delivery.
The service is scandalous. I reported one day after delivery, but they ignore you for a few days until they make sure it is too late.
I care less about the money paid to them than I care about missing my stepmother's birthday, and then disappointing further with substandard flowers, and all I have asked for is an apology, but they will not apologise for the let down and disappointment.
They offered me £10 off my next order, but there will be no next order.

Tried this company for the first time. Amazingly poor experience and service!
(1)They delivered the Valentine's Day special flowers I had ordered one day early on Sunday 13th Feb! (2)My girlfriend was not home so they left it on her front doorstep. (3)To make things even worse it was RAINING so it was all soaked! I emailed to ask for some help or an explanation and they got very defensive and made up a load of excuses and offered no productive help at all.(offered me a £10 off my next order coupon. Which is just insulting considering i ordered their GRAND GESTURE flowers package and spent a total of £180! Why would i ever want to place another order?!) Emails were with someone called Hibar-noor who was very unhelpful! Ridiculous and unacceptable service after spending £180 i just could not believe it! Now has stopped responding to my emails. Absolutely do not recommend and would 100% warn to avoid them at all costs as there are many other shops/websites that have quality flowers and a quality service!

Placed an order for flowers to be delivered for a 40th birthday. Received a message the day before they were supposed to be delivered saying the flowers were on their way. Went into a bit of a flap and waited until after 9am and attempted to phone them. Kept getting told to press 2 for customer service then nothing happened. Next tried live chat which is anything but live - my message was ignored. Next I tried email which eventually got a response. I was informed that certain parts of the UK have to be sent a day early to ensure delivery. We are in CENTRAL SCOTLAND easily accessible not the highlands where I can imagine some areas are difficult to reach. They offered us £5 of our next order WOW as if we would use this unreliable bunch again.
I have never had this problem before despite placing many flower orders over the years. We run a business and always organise flowers for our staffs big birthdays but we will not be using a company who cant guarantee a specific date for delivery. Competition in the flower delivery sector is intense so their loss will be someone elses gain. Very disappointing.

Ordered the purple 'Fusion" bouquet for our daughter in-laws birthday in plenty of time to be delivered to Holland with date given as Friday 9th February. Flowers eventually arrived on Monday 12th February and was not the "Fusion" bouquet ordered but the cheaper "Carmen" bouquet which consisted of pink, red and yellow flowers - polar opposite of what was ordered.
Prestige have a 100% satisfaction guarantee or your money back but have said that this only applies to the UK, not International, so it is just tough luck that we missed her Birthday and the flowers were cheaper, inferior and incorrect.
To sum up, if you want the wrong flowers delivered on the wrong date, go ahead and order with Prestige Flowers - YOU HAVE BEEN WARNED!

DO NOT USE THIS COMPANY. APPALLING QUALITY OF FLOWERS. HALF DEAD NO CHOCOLATES.
SPENT £60 ON A BOUQUET THAT ARRIVED WITH DEAD PETALS!
NOT PREPARED TO DO ANYTHING TO PUT RIGHT A DIAMOND WEDDING ANNIVERSARY BOUQUET!

I ordered a bouquet of flowers to be delivered on a specific date for a specific occasion, paying £19.99 for the flowers and an additional £5 for delivery. The flowers did not arrive on the date I had paid for, but the delivery company did not contact me to say this - I had to contact the receiver to see if she had received the flowers, then track the flowers down myself. The delivery company, who were unapologetic, then told me I would have to contact them, at my own expense to direct them. When the flowers had still not arrive eight days later, I requested a refund from Prestige flowers as I did not want ten day old flowers being delivered. Prestige told me they could not offer a refund, but sent their 'apologies'. After much emailing back and forth, they informed me 'as a goodwill gesture' they would arrange for the flowers that I had already paid for to be re-delivered. When I informed them that this was unacceptable they eventually agreed to upgrade the bouquet. However, when the bouquet arrived, ten days after the original delivery date, they had started to go brown and were clearly not an upgrade. Very poor customer service and over priced products, will not use again.

Place and paid for flowers and new baby gift. Was never delivered and no contact from them made regarding the matter.
Would have kept quite and just kept the money had I not contacted them!

By far the WORST online place to order flowers, i ordered a bunch of flowers for my Mums birthday, I paid for same day delivery and they arrived at 9pm AT NIGHT?! The bunch of flowers were absolutely awful too and unless you want to upset the recipient dont waist your money. When I complained they didn't give a damn either

Hi I just read the review wish I not bother they should be a shame and close down, my friend just be told she has cancer in the UK and I live in Australia, and I don't even know if they be send shame on them cost me $57

DO NOT DO ANY BUSINESS WITH THEM, THEY ARE A SCAM! I ordered flowers for my daughter's birthday to be delived on November 27. They failed the delivery on that day and they did not deliver on November 28 either. In the beginning the customer service was nice, then they lied to me that the delivery company could not find the address. I sent them the screen shot from the Royal Mail website to show that the address was correct and easy to find. In response they told me that the delivery would take place on November 28, which never happened. After I requested a full refund, they stopped any communication with me.

I ordered some flowers and due to unforeseen circumstances I needed to change the delivery address. I contacted customer services over 24 hours ahead of the shipping date, but was told the delivery tickets had been printed so they couldn't change the address. I accepted this, but asked that they delay the delivery for 3 days until my mum would be home again as due to the family emergency she had been called away. The customer service advisor indicated this would be possible and said she had emailed the warehouse. When she had still not heard back from the warehouse after 2 ours, she said she would email me, as I live in Australia and needed to go to bed. In the morning I had not received an email, I then received notification that the flowers had been delivered, despite me being very clear that no one would be there.

I was very disappointed with the service and contacted customer services again. They said flowers unlike other commodities cannot be refunded or returned. They blamed an external courier company, although I pointed out that I had asked to change the date way before the courier company would have been involved. I found the customer services very disappointing, they are happy to take your money but could not have cared less that no one would be there to receive the flowers. I'd recommend going with a company who you can rely on if needed.

I recieved my surprise flowers from my hubby this morning for our wedding anniversary, I was truly shocked I have seen better in the petrol station! So disappointed