Prestige Flowers

Wish I had read these reviews before ordering, the flowers arrived wilted, roses all bruised and holes in the lilies. Contacted the company immediately and sent photos, they deemed there was no problem (photos attached) but offered a 10 pound voucher, as if I would even consider using them again is a complete joke.

Do not use this so called florist if you want nice flowers delivered on time.
Ordered a large bouquet for my mother in laws birthday, weeks in advance. Flowers arrived 2 days late, in a battered box, some of the flowers dead and wilted.
I contacted customer services who expected a 90 year old woman to take a photograph of the flowers received and send it to them. No refund offered. They did offer a small voucher, but as I will never ever use them again it's pretty useless. Really shoddy and the worst customer service I have ever had.

Ordered flowers for next day delivery for my mother's birthday spending £40. Flowers did not arrive at all. They mixed and combined billing address with delivery address and would not take any ownership. Refuses to provide proof of delivery information I provided to them. Spoke to Royal Mail and they confirmed this company do it often. Customer service is by email. Refused a refund only offered £10 voucher will never ever use them again so the voucher is pointless. Avoid this company if you don't want any disappointments.

Order arrived 2 days late. Paid extra for larger bouquet- 6 roses and a few lilies already dropping the petals. £40 for something a supermarket would sell much cheaper. Do not use. Not interested in a refund, just offered £15 credit - no use when you have no intention of using again.

This is a company that thinks appropriate compensation for sending nearly dead flowers to a grieving widow four days late and two days after the funeral is to offer 10% off of your NEXT order. As if you'd want to order from them again. Truly insulting and passive aggressive interactions with customer service round off a thoroughly unpleasant experience. Shop elsewhere.

Really unhappy with the quantity and quality of flowers provided; paid for an upgraded bouquet, totalling more than £40; what was sent (in the mail, not provided by a local florist as advertised...) equates to a sub-£10 supermarket bouquet, squeezed into a shoebox. Absolutely disgusted.

Ordered 30 roses. Delivered on Monday. 75% dead on Tuesday. All dead on Wednesday. After 23 emails Prestige sent a small bunch of 15 flowers 2 were headless.
Now not answering my emails. Poor customer service. Would not use this company again or recommend it.

If the flowers are important in any way whatsoever, I would order them from another source.
I had a very disappointing experience and their customer support was the same as their flowers... just appalling.
Don't take my word for it, see for yourself (cost: £40.62).

We thought we'd send our Mum some flowers for Mothers Day but these flowers are a joke! The first picture is what they should have looked like and the next picture is what she received. Will never use this company again. If I could give zero stars I would

I don't know what possessed me to order from this company. I spent £40 on 12 red roses ordered to the location we were staying at for the weekend. No flowers arrived, no note to day delivery had been attempted, no tracking update, no customer service. I wish I'd used a reputable firm instead. Please, please avoid these guys.

Received My Flowers this morning and lots of them have black petals.

I would not give these to an enemy as they are so poor, In the bin they go.

The price was £22 online but checking my paypal balance £42 was taken, There was supposed to be free chocolates and these did not come either.

I contacted help and was told they were damaged in transit and they showed the florist manager the photographs that you have sent us they have said that there are only minimal signs of any damage.

So they will give me £5 off my next order!

Do not order from these people, go to a garage and buy some there.

Feel totally ripped off and actually very angry

Nothing like the picture advertised. Sent an email to them and it seems they have a auto response to say how to care the flowers. Quality of flowers looks blah, no presentation what's so ever. First time using them and will be my last. I'll stick to inter flora whom I'm accustom dealing with. See the below picture of what arrived to my Mother on Mother's Day.

Ordered from these clowns, paid £32 for a bunch of flowers that the garage on the High Street would sell for about £5. When I complained they took two days to reply and offered me £10 off next order, just replied "shove it, won't be buying off you again" I would go to a high Street Retailer and you would get 10 times better. Flowers not even in a bouquet, just shoved in a cardboard box. Joke of a company

I contacted the company to complain about flowers that only lasted 48 hours, they asked for photos which I sent, and they have not even bothered to reply. I told them the flowers looked fine on arrival but that within 48 hours only two were left, and they had to be thrown out the next day. I see several other people have had similar problems and it cannot all be blamed on the heat. Why send out fully opened blooms when the chance of them lasting is very slight? Lots of people have said the recipient was delighted - I was initially, and gave my thanks, but I have not told her that they were so short lived, and I expect a lot of others would not want to disappoint whoever sent their flowers. I had never heard of this company before and would never use them myself. Beware! I have attached a photo showing all that was left by the end of the third day. Other flowers received the same day are holding up well 6 days later.

I recently had a thoroughly unsatisfactory experience with Prestige Flowers that has left me with no desire to ever order from them again. I had ordered a bouquet a whole 8 days in advance, hoping to ensure timely delivery for a special occasion. Unfortunately, my experience with this company has been nothing short of disappointing.

The flowers were posted last thing in the day, meaning they arrived a day later than expected. This completely defeated the purpose of ordering well in advance to ensure the flowers arrived on time for the occasion. When I reached out to express my disappointment and frustration, the customer service responses were robotic and lacking any genuine concern. It felt like I was interacting with automated responses that were more interested in quoting company terms rather than addressing my concerns.

To add insult to injury, I was also paying for their annual delivery charge, which only made me feel like a worthless customer. The lack of empathy and genuine customer service, combined with the delay in delivery, has left a sour taste in my mouth. It's disheartening to spend money on a service that not only fails to meet expectations but also treats customers as if they are expendable.

In light of this experience, I strongly advise potential customers to stay away from Prestige Flowers. There are plenty of other florists out there who value their customers and provide a much more satisfactory experience. I, for one, will not be returning to Prestige Flowers and would caution others against making the same mistake.

I ordered flowers for my mum's birthday on 30 November. They arrived 10 days late, rotting in the box. I complained to the company who tried to fob me off with a £10 voucher. This was only redeemable against a £29.99+ order, with delivery charges extra. They re-sent the bouquet. It arrived on 28 December, again rotting and dead.
My daughter also ordered flowers for my mum. When they arrived (on time) all the roses were dead and wilted. They again offered the £10 voucher and re-sent the bouquet which again arrived dead.
I have tried to complain using the live chat only to be refused a refund, over and over again. They said they would get back to me but did not.
My mum's birthday was ruined and she is sick of having dead flowers delivered.
Avoid this company like the plague.

Several of the flowers were damaged. Chrysanthemum stems and a carnation stem were broken. So sad to see beautiful flowers being delivered in such poor condition. Emailed Prestige Flowers with 9 photos of the various damaged flowers and they have since emailed me back asking me for "a full birds eye view image" of the bouquet. I would not recommend this company.

I bought a £60 large bouquet of flowers for my close friend on a bereavement... what an absolute disgrace. Hardly any flowers at all. £10 supermarket flowers look far better. I was mortified. Never again will I use this company!

If you're looking for decent and reliable florist please avoid Prestige Flowers.

Yesterday I've ordered flowers with delivery on next day 1st of June.

This morning I've received message from Royal Mail informing me that they have my flowers and they will attempt to deliver it on 4th of June. I've contacted customer service to question this and ask for cancellation of my order if it won't be delivered today.
Not only I won't have my gift on time but once it will get delivered then it will go directly to the bin.
After messaging on Facebook with customer service I was informed that it was my mistake for accepting T&C and they are sorry and will give me £10 voucher. Almost £50 went in the bin, no gift but I will have a £10 voucher. Joke…

They are advertising 100% Satisfaction Guarantee. Well you are very far from it.
This company is not worth the stress and money.

Great images on the website, what was delivered was rubbish, looks like a bunch picked from the local graveyard by a child - £50 wasted - I complained, they have offered a £15 gift card... like I will shop there again - shame, I am representing a corporate business, that could have really made an impact.

Do not order from this company, the size of the flowers are nothing like the pictures! I paid £61.50 for what can be discribed as a hand size bunch of flowers for an occasion that was simply embarrassing, I spoke to customer service they would only give me a refund of £10 which still leaves me with the feeling of being robbed basically, never ever use them again and hope no one else would even dare to! Most of these reviews on here are fake! Listen to the bad ones

The delivery man threw the flowers over the gate rather than pass them to me. The flowers were wilted and blackening, ruining my anniversary gift to my girlfriend. On top of this they took the payment out of my account twice which was difficult to get back. On talking to the customer service team they refused to refund me but offered a new bouquet. The new bouquet arrived and after 3 hours they were all dead/dying. It took me two days of emails to get a refund as they kept offering me £10 off the next order. I also payed the extra £6 for the larger size bouquet but it was smaller than most supermarket bouquets. I would highly recommend not buying anything from prestige flowers, a supermarket bouquet is much higher quality and it's cheaper.

My son ordered flowers from Prestige, they arrived a day late and half dead. By day 3 the whole bunch was completely dead and rotting. Despite sending photos to Prestige as soon as they were received they refuse do do anything apart from offering a £5 voucher off another purchase. My poor son wasted £51 of his hard earned money.