Prestige Flowers

Spent a lot oof money ordering for Valentines Day and if the bouquet received was large I would hate to see a normal bouquet. Plus on top of that, the next day two of the roses were already starting to droop. Got in touch with the support dept and all I was offered was a £5 credit for a furure order. If they offer a bouquet at £5 I may buy from them again. By the way, the 'review us' link on the app doesn't work. Why am I not surprised.

flowers

Outraged is an UNDER statement! The package I ordered for Mother's day was delivered an entire day late, the reason said that access was not available to the property when I was home ALL DAY waiting. This was supposed to be a "next day delivery" for a very special presentation that was ultimately ruined due to the package arriving late. Secondly, I have sent Megan. G the image of the flowers I received compared to the flower image that I ordered the flowers from and what I paid for was vastly different to what was received! I have the images to hand and I also don't approve of how Megan. G has replied on my ticket as Megan has ignored part of my message, only choosing to reply to the part that signifies that the parcel was late. I have subsequently asked for management to contact me and take over the ticket for a swift resolution. Ticket No *******

Dead flowers within 3 days. Sent photos and email within 3 and half days and was told they cannot do anything because they should have been reported within 3 days.
So 3 days is acceptable for dead flowers on Mothers Day?

Fraudulent company, ordered Mother's Day flowers for delivery on 30/03 which never arrived, never got a tracking e-mail either, breach of trust and contract, do NOT entrust your special gesture to these jokers, will just make it look like YOU don't care instead

Extremely dissatisfied customer. Will not be using again, even after reaching out to customer services who said that I should use the food packet to help the flowers grow and resemble the pictures. Erm, not quite sure how you think the foliage and stems are going to reproduce in number to reflect your own photos of a large bouquet! Sent as a gift to elderly mother, most definitely underwhelmed and last time I use the service.

First photo is of delivered "large" Festivity Bouquet, 3 others are the advertised bouquet in medium and large.

After submitting the order with the wrong delivery date in error which was totally my mistake, i emailed immediately to update the delivery date. A few mins later I received an error simply pointing me to the terms and conditions stating that the order had been dispatched so nothing could be done. Absolute lack of interest from customer service, i wish i'd read the other poor reviews before making the mistake of trusting this company for first and last time.

Mothers Day flowers arrived late the following Wednesday afternoon - 3 days after due delivery date. Tulips very limp and unable to stand up in a vase. Some with very yellowed leaves. Very disappointing from both the giver and recipients point of view. Would definitely NOT recommend Prestige flowers and can see why there are so many bad reviews.

I ordered flowers and a glass vase for my 85yo mother-in-law who has cancer. On delivery, the vase was broken and one of the stems was snapped off. Customer service has now asked for photos to prove the damage (it was a £35 order). Unfortunately my MIL won't have a clue how to do that, nor will I ask her given how sick she is. I just won't use Prestige Flowers ever again since they can't be trusted to follow through on delivery.

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