Prestige Flowers

Two days late and dead!
DPD delivered to Dunstable should have been Hertford? Endless emails and phone calls later we asked for a refund, as the birthday had been missed anyway there didn't seem any point in sending them. But Prestige carried on and rocked up with a dried box of dead flowers! My sister in law was very unimpressed.
I wouldnt recommend this company at all!

No human element to the process at all.
I left a note for customer services with regards to the message card.
The note was put on the gift card instead. Customer servuce were completely unapologetic, I was told 'we get thousands of orders a day'. Avoid. Pay a few pounds more and use an alternative organisation

Terrible quality and terrible service. The flowers did not arrive on the selected date so it missed the birthday and arrived the day after. I ordered an expensive £70 large bunch as a gift, when it arrived the recipient said it looked like they had been without water for a while as some of them were already dead. The large bunch is like a supermarket bunch of flowers, definitely not large and certainly not good value for money. I complained and they offered me a credit of £15 which is useless as I will certainly never use the service again, not a refund or not a replacement. Really poor service, and disappointing especially when taking into account this was a gift for someone else which is now ruined. Would not recommend, horrendous service and very poor product. I regularly send flowers from M+S but went here as they looked luxurious, I was very wrong. Truly disappointed.

"Guaranteed next day delivery" actually means, "we'll maybe deliver at some point."
Ordered flowers on Friday, for an occasion on Saturday, paid for the next day delivery - its Monday and they still haven't been delivered. But because Prestige use a 3rd party courier they can wash their hands of the situation and blame the royal mail. (Must happen often enough as they have a decent chunk in the terms and conditions about it, and had statements seemingly prepared when I emailed my complaint.)
This delivery will probably now end up at the depot, as we work all week (hence Saturday delivery) so that'll be 4 days for some flowers, which will have started to die, when next day guaranteed service was paid for.

Cheers prestige!

I read the wrong reviews otherwise would not have used this company. Other sites very different stories. Misleading advertising showing 'arranged' bouquets are not what's delivered. Delivery by post is not a 'florist delivery' and a box of flowers is not a bouquet. Very disappointed ordering from overseas early for Mother's Day to avoid the rush [to their advantage] to find flowers delivered not as expected, very poor and didn't last. As an ex florist and recipient having worked in the wholesale flower business it was a disappointment to say the least. How could I get a photograph within 48 hours from a recipient in aged care home? Offer of GBP10 voucher not acceptable - will not order from them again. Asked if they'd donate similar money to a UK charity [to show good faith] refused.

We have used this service before and found them to be OK but we ordered two bouquets for 45 pounds each for mothers day and only one has arrived. We checked the tracking and can see that they are still at the Post Office sorting office and have been there since Friday. We ordered the flowers 10 days ago.

I called my mother this morning expecting to hear how lovely the flowers were only to be met by a silence that suggested I hadn't really sent anything! I now have a very upset elderly mother who feels I neither love her or care! I will of course take this up with Prestige but I'm sure nothing will happen judging by the other comments on this site. Stay well clear!

Rated 1 out of 5 stars
£61.48 for a bouquet that looks like supermarket £15
I paid £61.48 for a bouquet, It is smaller than an average £15 supermarket bouquet and the quality is not good.
As the a service ships directly to the recipient the quality should be as advertised.
In this case they were supposed to be condolence flowers and they were very disappointing.
The black bag it was delivered in is creased and stained as is the wrapping, heads are broken peeling and brown and it is overall very small.
The company refused to acknowledge the complaint saying it is their standard quality, so definately don't order if your looking for something substantial.

Ordered on monday for a weds delivery-they turned up 4pm on thursday to my 88yr old mother--and then were dead within a day of arrival--great way to waste your money--never again will i use them-totally abject company

Ordered for my wifes birthday yesterday. Arrived late afternoon today and looked as though they had been left in a field with a herd of very hungry goats before coming to our house. Absolutely no response to my emails, they don't answer their phones and live chat is dead. I won't even use this rabble for flowers to my own funeral, they probably won't arrive on time!

Flowers ( sunflowers) delivered shriveled up and completely closed. After 4 days completely dead
Poor customer service and an insult of a five pound voucher. Which of course won't be needed as I would never order from them again. Avoid unless you don't mind receiving dead flowers which should have been thrown away

We were embarrassed by the contents of the 'hamper' when we saw it at my mother-on-laws after Christmas - the jams were the size hotels provide for a single breakfast; the wine bottle just enough for a single glassful. The package which cost us £33 would have cost a third of the price if we'd bought it at a supermarket! I would not recommend this so-called hamper to anyone. Maybe we should have checked the size of each item - but we have ordered hampers from elsewhere before and not been disappointed.

I ordered a bouquet 3 days before mothering Sunday total cost 28.49, they were not delivered. Still waiting for either a full refund or a replacement bouquet. Customer service not replying to emails now very disappointed seeing as they have 28.50 of mine and my Mum dosent have her flowers do not use this company.

Never again!
Deceived by their false next day delivery advertising on their next day delivery page, items not received till 4 days later, so the recipient's big day missed! When I realised a day later I was being duped, and tried to cancel before dispatch and before they took the money out of my account (all verified), they refused, gave a false DX number, took the payment and still dispatched late. According to their dodgy terms and conditions, if you refuse to accept goods on delivery, still no refund will be issued!
I couldn't understand why they have good reviews and on research found that this too seems suspicious and that they have been investigated by ASA for their false advertising!
Be aware! You have been warned!

Poor customer service, poor delivery, under sized bunch of flowers, fleeced. See photo - suppose to be large - extra £10 but came smaller than medium bunch shown in advert on webpage. Avoid
Photo link not working

Received these as a gift good delivery and presentation. However, roses never opened, just drooped and chocolates all tasted the same, just sweet. There is no documentation on how to raise issues. When it was clear that the flowers were not going to open and wilted I found out how to contact them. As it was outside their 3day window on which their is no documentation they could only offer a £10 voucher. I would not order from here though even at a discount. The photo is after a week but it is clear flowers didn't open and I cut stems and followed all the care instructions. Customer services were responsive though it would be good if they put a card in on how to addres issues, given you are receiving a gift so have no order details and I didn't want to let the sender know I had an issue.

Flowers were delivered on time and quality is fine but the flowers are a rip off. My anniversary flowers were delivered for my girlfriend and the bouquet was similar in size as a £8-9 bunch in my local supermarket. I paid £10 extra for the largest size and paid £50 in total! Absolute waste of money. Prestige flowers refused to refund or partially refund and offered a £5 voucher. I am never going to order off them again and they know it so the £5 voucher is an insult. Complaint resolution is abysmal.

I ordered a large bouquet on this website but the bouquet which was delivered contains less flowers than the medium bouquet which is shown on the website and when I complained and asked then to reimburse the extra money I paid for the large bouquet they have simply ignored my Emails! Also read their terms and conditions before placing your order! Since they may send an ugly cheap vase instead of what it is shown on their website because it is their policy to do so "if they dont have the item available in their store!"

The best I can say is that flowers were delivered on time, however the bouquet I ordered as a graduation gift was of very poor quality, flowers were generally wilted, eucalyptus had been eaten by some pest and outer leaves of roseswere dried out, arrangement was not nearly as nice as it appeared on website. So disappointed, not impressed, won't be using again.

Flowers for my Birthday were a day late, delivered to address I was staying at for my birthday. I went home the next morning so had to go back the same day to get the flowers. Opened up to pink roses outer petals brown, tips of of petals brown. Another flowers petals on stem bottom ones dead, other small flowers shrivelled.
My daughter had paid extra for by specified day delivery.
Prestige Flowers are offering replacement flowers and another free.
We want a full refund.

Avoid this website at all costs. The flowers are cheap and poor quality. I ordered valentines flowers which arrived with a broken vase and without the upgrade that I paid extra for. Trying to get customer service to resolve the problem is impossible, they just do not care at all. I am still waiting for a resolution over a month later and have now resorted to issuing a chargeback via my card issuer as I am so completely fed up with dealing with "Michael Noble" from Prestige Flowers. He has no clue whatsoever about customer service and problem resolution.

Had a subscription. Chocolates missing in first order. In last delivery received more of same months flowers but some stems broken, some had stems so short they couldn't be used as wouldn't reach into a vase, several stems were thin, drawn and droopy, and flower heads were really small. When contacted the company customer value and service was poor in my view.

I ordered mothers day flowers for next day delivery and received email confirming Saturday delivery as requested. The next thing I see is a tracking stating Sunday delivery. I emailed for an explanation but got no response. The flowers arrived on Sunday but bore little resemblance to the bouquet shown on website. The gerbera was hanging limp and the carnations were almost full bloom. The Supermarkets were offering larger bouquets for a fraction of the price and of much superior quality. I sent complaint with accompanying photos but they did not agree with my views and offered a goodwill £5 discount code. This suggested I would place a further order at some time in the future. I declined and they closed the case. Do not waste your money.

I ordered flowers for my Mums birthday, 3 days in advance, paid $70 and they have never been delivered, took the money but no flowers. I issued 2 customer service requests I was replied to asking for the address and I've heard nothing more. Im so upset and annoyed, DO NOT use this company.