Prestigia

This is a horrible company who scams consumers. They've found many loopholes in the systems and you'll see hundreds of stories of people who have been taken advantage of in innocent ways. They've promised me a refund for 18 months (a year and a half) and the behavior has been so shady/devious. I STILL don't have my $379 back despite the hotel and a third party claiming they just kept my money. Luckily I've escalated to American Express, Barclays etc and have open cases with all and been reporting them to travel websites as well. Please do the same. Most of these reviews are fake.

I booked a room with Prestigia 8 months in advance and inadvertently entered the wrong check-in date. No one answered any of the listed contact numbers. When I emailed them, they informed me that I could not change the booking dates, nor could I get a refund to start over (even though I had paid extra for a refund upgrade.) This seems like a blatant rip-off to me!

It's been 3 months and I haven't received my refund. Every time I email them they tell me the same thing over and over. There is no possible way any bank takes month to process any refund. DO NOT book via Prestigia!

I booked two night stay in Amsterdam. My wife wanted to add an extra day. The website does not have an option to modify existing reservation. I tried calling to either get a busy signal or rings and hangs up on us. I tried contacting the hotel directly. They could not verify we had a reservation based on the confirmation numbers supplied by Prestigia or my surname. I contacted my credit card company for fraud. Prestigia supplied an actual reservation number 6 weeks later in a unfriendly email threatening to pursue legal action. Credit card company reversed charge on 4/4 the hotel cancelled the hold on 4/1. Prestigia claims that the initial reservation is all they are required to do and will not refund money or provide room. AVOID THIS COMPANY - The discount is not real

They gave me one price online, I paid in full, then hotel charges me much more upon arrival. Surprise and hidden fees that's what you gonna get! I have never seen anything like that. It's a gimmick they catch you with a good price then they make sure you pay more for a mediocre service. Stay away from Prestigia if you want honest business.

This place is really doing a good business with their clients, they send you a confirmation email with your reservation number but when you call the hotel directly this reservation is not shown in the system, so ther is no reservation and when you call them to cancel they tell you that the full amount will be put on a credit on your account or refunded to tour original payment method but this might last up to 3 months, crazy right $760 paid in full not refunded in the usual 5-7 business days, as all companies do, know what they said due to high demand of cancellation this is the estimated time your refund will get back to you, but they didn't care if my reservation didn't show up at the hotel. They take your money full, not a portion on hold like the rest of the hotels or booking sites, but in full instead and take 3 months to refund it to you. I would not suggest to use this site to anyone, don't waste your time because they'll give you a headache trying to solve things out.

The worst experience I've had so far. Don't book hotel via this website. I booked a hotel in Miami like one month in advance. One week before my trip, I got an email from Prestigia that they were not able to confirm my reservation and they can cancel it or change it to another hotel. However, the new hotel where they offered me was a cheap hotel far from beach with low review score. I had to totally cancel my reservation and since it is now close to my trip, and its high season, all the prices have been gone up. It is not a reliable website and I hope to get my money back at least.

Stay away. They canceled my reservation last minute without any support and help quoting a bs/security reason that's never ever happened before. Get your stuff together people. This is not the way to treat your customers.

Experience was good. Amount shown was different than what charged. Also it mentioned later that resort fee is not included and will charge separately. Please show final amount to be paid per night for more transparency

I'm sadly in the same boat as many others, booked 3 rooms at The Mirage in Vegas, Free cancellation, the hotel is still closed but Prestigia are refusing to give us our money back. 3 months I've been trying to get a refund. I've given them 2 more weeks and then will be starting legal proceedings.

I'll never, ever use this company again and would encourage everyone to stay away from them.

I made a hotel booking which with free cancellation 2 weeks prior to arrival. Due to the impact of Corona virus I cancelled my booking within terms and Prestigia will not refund the amount paid, more than $1,000. What are they doing holding onto all these funds?

I would give this site zero stars if I could. I paid more to book a flexible rate and did not receive a full refund, even though the hotel is actually closed! Prestigia is insisting to keep the entire deposit and offer me a credit instead, claiming COVID-19 gives them the right to make an exception to policy in their favor! I continue to request to speak with a member of management and am told they are unavailable since all are working from home. They are dishonest and shady. It's so disappointing because I have used them in the past and now will NEVER book with them again!

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

I stayed at a resort that flooded. The manager was willing to reimburse my money. When prestigia was made aware, they would not reimburse my money. They stated they would credit me for a future stay. When I sent them the information, they still wouldn't credit me. Please don't use their service. You can't speak to a human being and they will not work with you.

I paid $677.00 for a hotel room in June of 2020, it was a refundable reservation, this world crisis we are going through, of course everything is closed, I cancelled last week and they refused to give me a refund. I'm disputing the charges but this company is horrible, lying and cheating people.

This is an awful company as far as honesty, integrity,and professionalism.
They take your money and do not honor the refund rules they publish.
I booked and cancelled within 6 hrs of each other.
I even recieved a confirmation and told they would refund my money in 3 to 5 days.
After no refund in 2 weeks I emailed and called.
Email was ignored
Phone call was handled so unprofessional and rude.
Still no refund and they didn't care.
I will never use this company again and will tell anyone I know the are thieves.

Quick and easy. Receiving one email without a link where I could view my booking on Prestigia's site was worrisome. Trying to create a new account produced an error so I was just relying on good faith until I confirmed by calling the hotel.

Amazing price!
I usually make my reservations on other sites, but I will be sure to check this site as well.
It would be better if customers could register dates and areas and then be automatically notified of special prices like this one.

I called over and over and you cannot reach a live person. And my question still is not answered because the email reply didn't offer any options. All it asks is if the booking was confirmed or cancelled. That's not my question. I'm trying to find out why the hotel shows no record of this reservation.

Nobody ever answered. It puts you on hold for 15 minutes or so and then disconnects the call !!!!

I saw all of the negative reviews and I thought to myself "what's the worst that can happen?" Losing all of your money is it AND you will if you deal with Prestigia.com. Do yourself a favor and look elsewhere to ANY more reputable site or, better yet, go to your hotel's site and ask for a price match. You may be just as successful. Stay away from Prestigia.

Stay away. I booked 2 adults 3 kids allinclusive at iberostar. Upon arrival was informed that reservation was only for 2 adults and 1 kid. Hotel made me pay for two other kids another $1,200. Prestigia not responding to phone calls

I searched 3 adults and the sites showed me 3 single beds in room for the price of 408. I paid and decided to call them who told me that it's not correct. I had to pay another 50 per night for an extra person.

If choose 3 adults how is it they expect people to sleep in 2 single beds? Guest was 3 so your sites showed me incorrect quote or they are doing false advertising

Just wanted to make others aware when booking hotels though Prestigia you may be up for unexpected charges at the time of check in.

Their site is deceiving. Booked a room for 3 people. They have sent confirmation clearly stating that the room is booked for 3 people, with fine print that room is paid only 2 people. We were asked to pay for the third person on arrival to the hotel.

In our case, they quoted low price to get our business and when we complained, asked to refer to the fine print.