Prestigia

I canceled my reservation 4 months ago and I keep getting the run around about refund processing time... Its been 4 months and they still have my money.

The hotel charges a resort fee of $39/night and it is unclear if this fee is included in the price I paid with Prestigia. I am worried I will have a surprise fee when I arrive at the hotel.

Easy to use and happy with the price! Booked a hotel for a weekend stay in Amsterdam and the deal offered was fantastic compared to other websites. Would definitely recommend Prestegia!

I made a reservation for three rooms in a five star hotel (Rosewood, London) in London for three nights. Payed 500 euros advanced and was supposed to pay 2861 euros at the hotel during arrival. The price was much lower than on other sites but seemed quite reasonable for a three rooms three nights. All was good and I received confirmation.
I contacted directly the hotel and asked them to add breakfast charge for our group of six people during our stay. Everything seemed to be in order!
Later suddenly I got a confusing email from Prestigia telling me that there was a mistake on their website and the price is actually only for on night. They told me the reservation needs to be cancelled! I called the Prestigia customer service and received absolutely rude and unhelpful service.
I explained that I have a written confirmation in my email for that exact price, three rooms, three nights and so I should be offered compensation for this inconvenience. It is a matter of consumer protection. They simply said there is nothing they can do and my reservation is now cancelled!
It was my first and last time using presitigia.com, I much rather pay a bit more than get scammed.

Easy to book, great prices compared to other sites, easy to follow links. I've used Prestigia in the past and look forward to future bookings with Prestigia

Great, explanatory and easy booking process through prestigia and this is our first time booking through you all but it will NOT be our last! Thank You!

I cancelled my accomodation 4 months ago, I have emailed them 4 times no response, called them many times to be advised that I will get a refund within the week, last time I called I was told I would have the refund in a few days and it has been over a week and no refund.

It was fine. Seriously forcing me to type 50 words about you is more annoying than the booking was. Are you satisfied now?

So to summarize - booking was fine. Survey is as annoying.

I chose the payment method in the Egyptian pound, but I was surprised that the reservation was made using the euro currency.
Other than that, things are good

Great prices, much information about the hotel, like a friend told us, the hotel is really closed to the center and that the hotel rooms are really good

Great experience! Easy to navigate. I wish it had been possible to book two rooms at two different standard in one go. I had to make two separate reservations for two different rooms.

Efficient and user-friendly process for booking hotel reservations. Website simple to use and efficient confirmation communications. Nice website layout and presentation. Easy to navigate.

I was quoted 3500AED for the hotel and it turns out you charge an additional 500AED, and nowhere did it say that you charge an additional fee. Had I known I would have booked directly with the hotel as their price was far better

I was only explained that the amount I paid was only for the company and I still owed the hotel the total

Every step of the booking went ok. The only little fail was that there were no pictures of the booked room (or of the type of room). For the rest, everything was ok.

Worst booking site. DONOT USE. Canceled my booking and its been 7 weeks waiting for refund. I have filed a small claims suit and had to file a dispute with my credit card company.

This company is a scam. I booked a trip for Vegas for June 2020 but because of the covid-19 my job shut down in march. I tried to contact someone in their office and ever number was disconnect. What company have ever number disconnected? You can only research via email, no problem. For the entire month of April I emailed prestiga about my refund a got the same answer, we working on it. Finally in the end of May I decided to dispute it with my bank. After 20 days my bank said there is no findings in my dispute because prestiga lied and told my bank they gave my a credit to use when I am ready. That was not the agreement when I booked the trip, I should receive a full refund but find. Credit would work. I reached out via email only, to prestiga and ask to use the credit for my trip September 2020 to LA and was told they can not book it because I dispute the transaction. Wait! What?!?! First off they never got back to me about a refund or credit until my bank got involved. Then now you telling me because I did what any smart person would do and dispute. I can't use my credit because I disputed the transaction? This company must be crazy and I will be getting an attorney involved.

Complete fraud. Rates seem low as they book in a foreign currency. Cancellation and booking dates are based on European time zones.

Highly discourage anyone from using this site.

Very efficient system, easy to use, well designed. Only problem was my American Express card didn't work, should have told the user that more clearly.

I had never before heard of Prestige, and was a little apprehensive, but the price they offered enabled us to book our dream hotel for an upcoming family trip.

Auwul. Real parasites. This are the companies profiting from COVID19 pandemia. Around the world, countries have closed their borders, cities under lockdowns, global health crisis... and they simply

Don't care, they are profiting from the customers, although its a sitúa completely out of the customers hands. This happened to me with a reservation in Istambul. They simply charge

You the complete rate, although you canceling is entirely out of your hands, due to this pandemic and the measures countries are enforcing at this moment.

Hope this are the kind of companies that

Wont make it through the global economic crisis ahead.

It's a very scary site as I have been trapped with them and I have a 15,000 aed credit with them which they refused to refund during Covid days and I have been forced to use their website to get back my credit pending

They are never prompt in responding and take days to get back and do not address the queries we have and just give automated responses.
Very very unaccessible and difficult to approach. In contrast to other leading companies.

I booked a room at the Bellagio in Vegas and unfortunately couldn't go to Vegas due to testing positive for COVID.
I understand that under normal circumstances, the room is non-refundable after a certain window of opportunity but Prestigia should be more empathetic towards its customers and allow refunds/exchanges in certain situations. Obviously, me getting tested positive for COVID was not under my control and when I emailed Prestigia, Yassine El Jahd, the representative was extremely dismissive and did not listen to my request at all, even though Bellagio said Prestigia could email their wholesale department to get the process started since this is a valid reason to cancel last minute. Will never book on Prestigia again.

This site stole money out of my account please stay away they lied about a cancelation fee then took all my money.

I have proof just Emal Me *******@gmail.com