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  • Prestigia

Prestigia

Ratings On Other Platforms

Trustpilot
3.3 / 5
Reviews.io
3.7 / 5
Corporate Values

Overview

Prestigia has a rating of 4.4 stars from 1,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and confirmation email. Prestigia ranks 8th among Hotels sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
273
Neutral
14
Negative
28

Instant Feedback

14,883 reviews

50
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How would you rate Prestigia?
Top Positive Review

“My experience was wonderful”

Anong Q.
6/18/21

My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great

Top Critical Review

“Doesn't help customers during covid crises”

Sonya F.
6/28/20

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

Reviews (1,960)

Rating

Timeframe

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Reviews that mention popular keywords

booking process (167) customer service (68) booking experience (88)
Thumbnail of user sasankang
GB
1 review
0 helpful votes
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June 24th, 2022
Verified purchase
• Updated review

I was using booking. Com more than 20 years, £ 30 cheaper than their rate for this Le meridien hotel for same date.

Very good rate
June 21st, 2022
Verified site experience
• Previous review
Thumbnail of user maxd178
Germany
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

It is my first time to book a hotel room via Prestigia and it was easy. I am looking forward to enjoying my junior suite room in valencia

Thumbnail of user stephens2320
California
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

There is not a breakdown of the taxes and fees (which were substantial) just a total. I'm not even sure if it includes the resort fee or not!

Thumbnail of user brianh1900
Michigan
1 review
0 helpful votes
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July 9th, 2021
Verified purchase

Booking was easy. Called to ask a question with customer service and was on hold for over 3 hours and never talked to someone.

On hold for over 3 hours and no one helped me

Service
Thumbnail of user richardt1080
California
2 reviews
0 helpful votes
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August 2nd, 2021
Verified purchase

It looks like I've found a nice hotel on a busy weekend in Santa Barbara. So far so good. Ask me on September 20.

Thumbnail of user sangwooky
Alabama
1 review
0 helpful votes
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December 30th, 2021

At the moment of reservation in prestigia, your money will be robbed right away by prestigia robbers

After making a resevation for cancun resort last year, one case was canceled within an hour and another 2 cases were canceled within the cancellation period due to the hotel closing because of pandemic.
I was relieved beacuse it was free cancellation, but they didnt refund
So I requested refund them, but they replied
The meaning of free cancellation is that's not refundable and given as credit.
There is no such content anywhere on the website, only free cancellarion is listed
The credit was a lie also... just scam
When I tried to use the credit, these scammers blocked my email address and the email bounced
I send to offer with my another email, they just answered that you can use the credit only if you use the original email, but they blocked my original email already.
How can I use original email.?
They didn't even want to give credit to begin with, they just wanted to steal my money

These scammers should be banned from doing business any more.
I will leave a reviews constantiy so that another victim like me does not happen arain

There are a lot of victim here like me.
Don't believe the good reviews here
The stole my money for $9,172
I am going to sue this scammer and take various other methods

Service
Value
Quality
Thumbnail of user surajj13
Germany
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

Really Bad.
I book Superior Double room and Mecure provide us the Twin room, which is much smaller and was actually cheaper on their website

Thumbnail of user stevent994
Australia
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Overall very easy to book - would help to have links and/or pictures/thumbnails about each room option

Thumbnail of user morganm290
Florida
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

GOOD WAY TO BOOK A HOTEL, EASY, RELIABLE, FAST. WE ARE GOING TO TRAVEL TO OTHER CITIES IN EUROPE, LOOKING FORWARD TO BOOK THE REST OF THE HOTELS WITH YOU

Thumbnail of user alaad2
Israel
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

Very good experience and more than an effective and i will make reservations in the future in your site

Thumbnail of user idoh1
Israel
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Easy to use web.
Very friendly.
Cheap prices.
I have already use it before so i have confident in you

Best regards,
Ido

Thumbnail of user ayaza10
Australia
1 review
0 helpful votes
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September 13th, 2021
Verified purchase
• Updated review

THE TRANSACTION OCCURED AFTER MULTIPLE CARDS ATTEMPT, APPARENTLY THE TRANSACTION ACCOUNT USED HAVE HAD WEAK SERVER TRUST FOR PAYMENTS AS BANKS DENIED PAYMENTS.

THE TRANSACTION OCCURED AFTER MULTIPLE CARDS
September 12th, 2021
Verified site experience
• Previous review
Thumbnail of user ashleym1591
Ireland
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

All good easy sight to use and great value! Looking forward to our stay and will use this site again in the future

Thumbnail of user arthurl214
California
1 review
0 helpful votes
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August 12th, 2021
Verified purchase
• Updated review

Booking process was easily accomplished. Confirmation email was received almost immediately. Very efficient!

Very efficient!
August 11th, 2021
Verified site experience
• Previous review
Thumbnail of user sd889
France
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

I booked on your website, paid the fees, and now I have to wait until I arrive at the hotel to pay directly which is good.

Thumbnail of user michaell4950
Germany
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

All ok. I'd just prefer to be able to pay by Apple Pay or something similar rather than having to put in all my data manually.

Thumbnail of user barbarav932
New Jersey
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

This is our first booking experience with Prestigia.
We found it easy to navigate and complete our booking

Thumbnail of user johnm10062
California
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

A lot of find hotels, I have never been to Norway, so I will rate my experiences better once I have had an opportunity to enjoy (or not enjoy) the hotel-I am sure I will enjoy!

Thumbnail of user gerardol54
New York
2 reviews
0 helpful votes
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July 13th, 2022
Verified purchase

Great pricing and easy to use. I did it through Priceline and trivago and this was the best way to go. Thanks.

Thumbnail of user matthewk1076
Australia
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Why do I need to click a link?
I booked and paid.
Why am I then asked 'did you compete your booking?'

Thumbnail of user mohameds218
Luxembourg
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

It was my first booking with prestigia.
I find that very easy and i will recommand this plate-forme for any further booking

Thumbnail of user williamg2278
GB
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

I don't want to write anything it makes me think and I can't be arsed. I just want to book my hotel give you 4 stars and be done thank you very much

Thumbnail of user hectorr200
California
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

Great selection of room types and prices. Site made it easy to select 2 room types for my group of five.

Thumbnail of user shakera8
Saudi Arabia
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I hope that the prices are a little less. And that there was a question about guest preferences. Thanks a million.

Thumbnail of user firozad
GB
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Fine, tried to call the telephone number to enquire about the rest of payment but was on hold for too long so had to end the call.

On call for too long for a service advisor/ had to end the call

Service

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.

Company Representative

Thumbnail of user prestigiah
Prestigia H.
Selective Hotel Bookings
Typically does not respond to reviews

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