Prestigia

Should show cancellation policy earlier please. The booking was easy but obviously I am a little apprehensive as well haven't used you before.

Offered a good deal which included breakfast for the same cost as other companies were showing on their websites

I found Prestigia easy to navigate and it was the best price which stuck out for me on Google's comparison

Thank you for booking. It was very easy and fast. I will make my next reservations using this company

Hoping it goes through!. I would like to confirm with the hotel directly for reassurance and peace of mind

I had no problem navigating the booking website. This was my only interaction, so far, with Prestigia.

Good price, hope the rest goes well. Credit card balked at international payment and there may be a hidden charge so I'm waiting to see...

Good rate and affordable price, friendly looking web site with very easy navigation to find out
All you need

Made reservation, it was cancellable two weeks prior tp arrival,,,, cancelled a month in advance. They refuse to refund the prepaid amount...

Excellent booking experience. You have the lowest price amongst all. We will share this site to our friends.

Hopeless no mention of additional transaction charges levied on my credit card. I won't be using the service in future.

Relatively booking process but the room details, options and potential additional charges where not very clear

Booking without problems so far. This survey comes too early as we don't know if everything eelse will be without problems.

Awsome it was fast and easy i am happy with it. Probably will be using this site every-time i book something

Poor, the hotel room was not ready for check in. I had to wait 2 hours in the lobby. Dissappointing service

Great price but the hotel was overbooked and had to transfer us to a "sister " hotel. Total waste of 2 hours of our vacation

I sent this correspondence today: it's been 30 days since they said it could take UP TO a month for my refund which is over $1800. They sent an auto response saying customer service is reviewing it…… we will see, I will update my review accordingly.

I requested a refund 30 days ago and still have not received it. I was told by customer service that I would receive the refund within 30 days and that it was already sent to the refund team. See correspondence below…I need this processed today as it is almost 2,000$ and it has been a month.

Hamed Al Obaidi (Prestigia.com)
May 25,2021, 20:09 GMT+2

Hello Rebekah,

Thank you for contacting us with regard to your booking.

Please note that I have already submitted your refund request to our financial team.

Kindly note that as mentioned in your cancellation email, refunds can take sometime to reflect into your account and the average waiting period can be up to 1 month from the time it got cancelled.

The reason behind the long waiting period is because we are still facing the enormous scale of the coronavirus outbreak head-on and cancellations are becoming the epicentre of the massive impact on the global economy and the entire travel industry.

As you know our sector was the most affected by the Covid-19 crisis, not only we suffer from the lack of demand but also the cancellation rate that has reached up to 95%, we therefore have faced a situation where our refunds to our customers might takes up to 1 month.

I hope this has addressed your concerns and remain at your entire disposal

May you have a wonderful day,

Best regards,

Hamed Al Obaidi
Reservations Agent
www.prestigia.com
*******@prestigia.com
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) *******902
Prestigia.com

Rebekah
May 25,2021, 19:58 GMT+2

Please let me know when to expect the refund and please proceed with a full Refund for 1838. 38 for Confirmation number: xxxxxxxx

No issues so far with my booking as soon as I booked I recieved a confirmation email and cancellation procedures

I Cancelled two rooms in New York before the free cancellation date, back in March 2020 and finally my money has been returned

Couldn't use my French bank account to make a payment because your system prevented me from living in a different country from my card

Amazing site! Finally I can go on vacations! Thank you so much Prestigia! I wish you all my success in the WORLD! ALL MY BEST! Teresa

This is hands down the WORST customer service I have ever, ever received. They have essentially stolen nearly $3,000 from us. We were scheduled to travel from NYC to Cancun on March 21,2020 but had to cancel when the US-Mexico border closed and NYC was on lockdown due to COVID-19. We are in the epicenter of the global pandemic and Prestigia prioritizes profits over people. No other travel company is doing this. They told me they reached out to Hotel Xcaret and that the hotel wouldn't honor a cancellation/modification to the reservation. Later I found out from Hotel Xcaret that Prestigia never reached out to them! When I called them out on this, they said "After receiving your request, we had to communicate further with our partner, since your booking was made through a third party. Please bear in mind that we are not allowed to say this, since you booked with Prestigia.com. However, we never confirmed that we have reached out to the hotel, as we continueously kept following up with our partner instead." So... really they're booking through a 4th party? What kind of fraud is this? If you google reviews for this company you'll see many, many instances of them refusing refunds in the midst of covid-19 for FREE CANCELLATION reservations.

I generally hate having to dispute cc transactions because I don't like how it hurts small businesses, but these people shouldn't be allowed to stay in business. They underestimate how long I will spend making sure people know about this; after all, I'm 3 weeks into mandatory quarantine.

I made hotel reservations through Prestigia.com that I was forced to cancel. Prestigia.com had collected the money from my credit card up front and confirmed the reservation as one that could be cancelled for free with a refund issued if cancelled by a designated date and time. They gave a phone number they represented to be manned 24/7. It was not. I cancelled the reservations both on a timely basis by email, which Prestigia conceded was the only mode of communication available because of COVID, but they refused to refund my money. They stated that there were too many cancellations for them to refund, and invoked a "force majeure clause." But I made my reservation when the COVID outbreak was already active and Prestigia was aware of it and issued a refundable res KNOWING THAT THEY DIDN"T INTEND TO HONOR THEIR REFUND OBLIGATIONS. THAT IS FRAUD. And their force majeure clause cannot operate to excuse their refund obligations AS A MATTER OF LAW because it does not specifically mention a pandemic or health emergency as a force majeure event AND the pandemic does not prevent Prestigia from making a refund payment. Economic hardship or inadequate cash flow planning is not impossiblity for purposes of force majeure. THEIR FORCE MAJEURE CLAIMS ARE FRIVOLOUS AND AN ATTEMPT TO JUSTIFY FRAUD. Be watching the Internet for a class action lawsuit against them and those like Kayak that affiliate themselves with Prestigia