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  • Prestigia

Prestigia

Ratings On Other Platforms

Trustpilot
3.3 / 5
Reviews.io
3.7 / 5
Corporate Values

Overview

Prestigia has a rating of 4.4 stars from 1,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and confirmation email. Prestigia ranks 8th among Hotels sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
273
Neutral
14
Negative
28

Instant Feedback

14,884 reviews

50
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How would you rate Prestigia?
Top Positive Review

“My experience was wonderful”

Anong Q.
6/18/21

My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great

Top Critical Review

“Doesn't help customers during covid crises”

Sonya F.
6/28/20

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

Reviews (1,960)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (167) customer service (68) booking experience (88)
Thumbnail of user coreyg107
Georgia
1 review
1 helpful vote
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October 10th, 2020

Cancelled under their terms. They giving the run around on getting me a refund. Im gonng have to do a chargeback from my CC company. STAY FAR AWAY

Thumbnail of user nacima
Germany
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

First time for me using prestigia I hope i will satisfied on the hôtel specially for the room and to keep me as permanent client for next bookings

I did Ask if there is opportunité to offer me transfert from airport the answer unfrtunatelly was Négative , however on my préviens booking I did recieved Gifts better room additional days or even transfert from and to airport but not with prestigia thanks for your follow up I wouid advice you to work on client satisfaction as first priority

Service
Thumbnail of user manuels199
Switzerland
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

Was fast and realy good. It's for me the first time to book with Prestigia. But it was very friendly and confortable.

Please, cann you send me tje conformation again.
Thank you very much.

Best regards
Manuel Schmieder

Thumbnail of user toddm599
Florida
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

It was fine it wouldn't "allow" my credit card the first time, after it timed out I did it again and was easy then.

Thumbnail of user beccay5
New York
2 reviews
0 helpful votes
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July 20th, 2022
Verified purchase

I usually use a debit visa however the site wouldn't accept it. Not a big deal but it was a little of a hassle

Thumbnail of user stanleyc206
South Africa
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Good application and easy to use. I didn't take much time to use it and knw how it goes but its all good n fine

Thumbnail of user dianaa426
GB
2 reviews
0 helpful votes
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July 20th, 2022
Verified purchase

The booking was easy and staight forward. The confirmation arrived quickly and I am looking forward to my stay

Thumbnail of user ricardom313
Texas
2 reviews
0 helpful votes
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June 29th, 2021
Verified purchase

Good experience, easy to book and to review the differebt hotel features in order to make the right selection

Thumbnail of user michaelb6768
Florida
2 reviews
0 helpful votes
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September 9th, 2021
Verified purchase
• Updated review

Good so far. Free cancellation date slightly misleading with date and time (1AM on date of cancellation)

Good so far
September 7th, 2021
Verified site experience
• Previous review

Good so far. Free cancellation date slightly misleading with date and time (1AM on date of cancellation)

Thumbnail of user johnl5143
California
1 review
0 helpful votes
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May 26th, 2022
Verified purchase
• Updated review

Good standard.
Booking is with good experience.
The cancelation process can be simplified to enhance the booking experience.

Good standard
May 24th, 2022
Verified site experience
• Previous review
Good experience
May 24th, 2022
Verified site experience
• Previous review
Thumbnail of user bernards210
Australia
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Will have to see what happens when we check in to when we check out. Hopefully won't be dissapointed.

Thumbnail of user janet517
Brazil
2 reviews
0 helpful votes
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August 21st, 2021
Verified purchase
• Updated review

Very good! I found a super offer on Prestigia and saved my money. Tk's for help me, Guilherme Costa!

Guilherme Costa me respondeu via e-mail e depois por telefone. Esclareceu minhas dúvidas e finalizei a reserva on-line.

Service
Was easy!
August 20th, 2021
Verified site experience
• Previous review

Was easy! And a good prove!

Thumbnail of user frederikp9
California
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

I had to reenter 3 times information as Apple Pay integration does not work. Poor payment checkout experience.

Thumbnail of user johnv1692
Australia
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

As the booking has a free cancellation until early August 2 months away I would have expected my accont to be debited then and not now

Thumbnail of user davidr4889
Ohio
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Fast. Albus Hotel website didn't work. It would not accept payment and cycle back to confirmation needed 4/times!

Thumbnail of user myrtled14
Australia
1 review
0 helpful votes
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July 7th, 2021
Verified purchase
• Updated review

It was a last minute booking and Prestigia was the cheapest site so I Quickly booked and got it thanks

Quick and efficient
July 5th, 2021
Verified site experience
• Previous review
Thumbnail of user lisas3150
Massachusetts
2 reviews
0 helpful votes
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August 22nd, 2021
Verified purchase

I think that this site I was brought to from Trivago was great and the price was the best I have seen

Thumbnail of user haraldg5
Austria
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Good service, easy to book, just to find recipts etc is not easy and the costs on creditcard was higher then on the reservation.

Thumbnail of user marioo60
Texas
1 review
0 helpful votes
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October 20th, 2020

THELL WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE IT AGAIN... EVEN THOUGH THESITE SAYS FREE REFUND BUT THEY WILL NEVER PROCESS YOUR REFUND. I DO BELIEVEIT IS A ONE MAN SHOW

Thumbnail of user tomt719
Austria
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

I can only give a review when I know that my booking has been confirmed by the hotel as well.

Thumbnail of user orlandoh58
Florida
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Is my first time booking whit you I hope to have a nice experience to keep using your services………

Thumbnail of user gustavor63
Colombia
1 review
0 helpful votes
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July 19th, 2021
Verified purchase
• Updated review

Very good and fast. Easy to book it. I´ll see later on when I arrive to my hotel reserved

Fast and easy
July 16th, 2021
Verified site experience
• Previous review
Thumbnail of user deannaa94
Texas
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase
• Updated review

I prefer to book directly with the hotel, but you guys had the best price. Not so bad :)

I prefer to book directly with the hotel, but you guys...
September 1st, 2021
Verified site experience
• Previous review

I prefer to book directly with the hotel, but you guys had the best price. Not so bad :)

Thumbnail of user ridwanv
GB
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Very good service and good prices, we are on honeymoon so if you could kindly let the hotels know

Thumbnail of user craigh741
Australia
1 review
0 helpful votes
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June 26th, 2022
Verified purchase
• Updated review

I had not used or heard of the site before but have had no issues and would use again

I had not used this site before but i am happy and...
June 26th, 2022
Verified purchase
• Previous review

I had not used this site before but i am happy and would have no problem recommending the site to others

I had not used this site before but i am happy and...
June 26th, 2022
Verified purchase
• Previous review

I had not used this site before but i am happy and would have no problem recommending the site to others

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.

Company Representative

Thumbnail of user prestigiah
Prestigia H.
Selective Hotel Bookings
Typically does not respond to reviews

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