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  • Prestigia

Prestigia

Ratings On Other Platforms

Trustpilot
3.3 / 5
Reviews.io
3.7 / 5
Corporate Values

Overview

Prestigia has a rating of 4.4 stars from 1,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and confirmation email. Prestigia ranks 8th among Hotels sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.9%
Positive
272
Neutral
13
Negative
28

Instant Feedback

14,880 reviews

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How would you rate Prestigia?
Top Positive Review

“My experience was wonderful”

Anong Q.
6/18/21

My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great

Top Critical Review

“Doesn't help customers during covid crises”

Sonya F.
6/28/20

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

Reviews (1,958)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (167) customer service (68) booking experience (88)
Thumbnail of user mattm1450
Missouri
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Thanks I appreciate it have a nice day. Have a nice day. Have a nice day. Have a nice day. Have a nice day. Have a nice nice day have

Thumbnail of user kennethk1215
Denmark
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Easy and very user friendly booking experience. This is our second booking made through Prestigia's webpage.

Thumbnail of user stevep2098
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

It was quick and no hick up so I would recommend using and best it's has better pricing than others.

Thumbnail of user moniquer296
Florida
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Easy, precise she was very helpful eased my worries and let me know if I needed anything else to call again.

Thumbnail of user natanl11
Israel
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

The process was easy, all terms were clear. Hope that the customer service will be in the same level of the order process.

Thumbnail of user jeanettef169
GB
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Quick easy web site very easy to book end a very good price for the hotel first time Inhave used this site

Thumbnail of user lauras3762
New Jersey
2 reviews
0 helpful votes
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November 14th, 2024
Verified purchase

Parking detail not easy to find. FAQs should include available parking or location adjacent for parking

Thumbnail of user felipea111
Washington
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

A bit confusing working with the site and how its laid out with the other displays and prices for the room

Thumbnail of user manouchehrm2
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Sofar very good. I hope I will use this app in the future and I will recommend my friends and family

Thumbnail of user christians886
Denmark
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

Instead of apartments with beds for 3 people each and a kitchenette, due to a "glitch" from Prestigia side, we received double rooms at a different location. Too bad if you are travelling with 6 people and relied on these beds from the apartment description. Even though we booked 4 adults and 2 kids, Prestigia only forwarded 4 adults as otherwise the max capacity at these small rooms would have been exceeded. Prestigia promised us to find a solution the same day but a final answer first came after our 3 nights at this place were completed. They offered us a refund of around 40€ and did not consider any of our concerns/problems which were clearly stated by phone and by email to them. We ended up paying around 500€ extra and had all the hazzle, coordination, etc., instead of being able to enjoy our vacation.

Thumbnail of user thomase1453
GB
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

My card declined the booking but I was then charged twice for the same booking. Paying twice for booking terrible and told may not get a refund

Service
Thumbnail of user abdulh196
Singapore
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

1st timer to booked.Wide range of choice for booking.Fast n easy responce.Great discount given.Will try again in my next outstation booking.

Thumbnail of user royx141
California
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Not enough time to complete the booking. Had to restart 4 times. Even though the system stated that my card didn't go through so I redid the entire booking, it charged me twice.

Customer service was good but the situation is still not solved. I am still awaiting IT to call me to rectify.

Service
Not enough time to complete the booking
July 19th, 2024
Verified site experience
• Previous review

Not enough time to complete the booking. Had to restart 4 times

Thumbnail of user catherinek834
Louisiana
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

This seems too good to be true but let's see how it works out. If it does, I'll use prestigia again.

Thumbnail of user kamilf10
Sweden
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Competitive price and exceptional comparison with other hotel websites. Overall experience is satisfactory.

Thumbnail of user debrai345
Utah
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

It was easy enough. I just never knew it took so many email to confirm your reservations

Thumbnail of user daliai12
Switzerland
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Was good and quick, but for some reason the date of booking was 1 day less then I wanted and I am pretty sure I have set the right dates, so I had to pay another day at the residence and was more expensive tho, that wasn't nice.

Thumbnail of user danh1697
Arizona
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

It was concise and efficient. I was grateful for all the information up front! Thank you.

Thumbnail of user stephenb3210
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Total Price is unclear. I would expect an easier way to know what I will pay

Thumbnail of user exequielp
Australia
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Good price and reasonable bargaining and quick searching, thank you very much for saving me a lot

Thumbnail of user yangj15
TW
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Discounted room reservation price
I hope you can have a good experience when you check in

Service
Thumbnail of user oscarg428
California
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Easy to follow and book. Prestigious had the best rate and will be looking for more deals here.

Thumbnail of user stevenr3415
Missouri
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

A user friendly site that was helpful for this first timer booking a hotel stay.

Thumbnail of user ritad474
Ireland
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase
• Updated review

Thought I could pay later, I didn't think they would take the whole lot out.

Thought I could pay later
October 21st, 2024
Verified site experience
• Previous review
Thumbnail of user claudioc125
Italy
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Hotels displayed are very good for quality and services. Booking procedure is simply and fast.

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.

Company Representative

Thumbnail of user prestigiah
Prestigia H.
Selective Hotel Bookings
Typically does not respond to reviews

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