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  • Prestigia

Prestigia

Ratings On Other Platforms

Trustpilot
3.3 / 5
Reviews.io
3.7 / 5
Corporate Values

Overview

Prestigia has a rating of 4.4 stars from 1,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and confirmation email. Prestigia ranks 8th among Hotels sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
274
Neutral
14
Negative
28

Instant Feedback

14,884 reviews

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How would you rate Prestigia?
Top Positive Review

“My experience was wonderful”

Anong Q.
6/18/21

My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great

Top Critical Review

“Doesn't help customers during covid crises”

Sonya F.
6/28/20

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

Reviews (1,961)

Rating

Timeframe

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Reviews that mention popular keywords

booking process (167) customer service (68) booking experience (88)
Thumbnail of user alexs1550
Illinois
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Easy to use. This was the best price I could find for the weekend in question.

Thumbnail of user lindseya70
Georgia
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

So far so good. Hopefully the hotel has my reservations when I go to check in.

Thumbnail of user susanner43
Germany
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

Easy process! It was a good experience and I will recommend Prestigia to friends and family.

Thumbnail of user davidl3687
GB
1 review
0 helpful votes
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September 13th, 2021
Verified purchase

Great, easy to use, trouble free and cost seems to be very competitive - so all good

Thumbnail of user tomasr74
New York
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I book a reservation for a hotel in punta cana and haven't received any confirmation number

Thumbnail of user alirezam7
California
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase
• Updated review

I can not contact with customer service, and in addition There's not informed about our travel.

Was pretty good
May 23rd, 2022
Verified site experience
• Previous review
Thumbnail of user johnf4211
GB
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Very straightforward to use and the confirmation of my booking and all details were first class.

Thumbnail of user allend187
New Zealand
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

I found my experience to be reasonable easy and at this stage happy with my dealings.

Thumbnail of user christopherc2272
GB
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Easy simple to use…found the best price by far on the Internet would highly recommend

Thumbnail of user daniellea406
Texas
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Easy but sitejabber requires a lot of feedback for a reservation I thought was already booked.

Thumbnail of user diogor10
Portugal
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Im still waiting for the confirmation of my reserve. The website itself it's not very intuitive

Thumbnail of user katelynh87
GB
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Very good service would use again in the future should I need to book something again

Thumbnail of user josephs2994
Michigan
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

So far so good. Don't see it listed in my bookings yet though it's been paid

Thumbnail of user stephenp1282
Australia
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Very easy to use and make the booking. Recommend this site and if situation arises will usee again.

Thumbnail of user tolat
Australia
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Do NOT book any of your accommodation with Prestigia. This company is a scammer, dishonest scheme and fraud. I booked accommodation with Prestigia for my trip in Vietnam at Novotel Saigon 2nd November to 9th November 2022. Booking was make in 1st March 2022 and somehow 2 days later on the 3rd March Prestigia cancelled my reservation without my acknowledgement or any notification. The whole time I thought the booking was confirmed and everything is good to go. So on the day of checking in the hotel staff told me that the reservation was cancelled there was no reservation book under my name. I was shocked I only see this kind of thing happened in the movie now I experienced first hand ( if you want that experience highly recommended you book with Prestigia LOL) just kidding Don't. So I have to paid 1.2k out of pockets to book a room while trying to get in contact with Prestigia. Communication with the company is terrible sending them an email you needed to wait for 2 days for a response. Prestigia finally got back to me 2 days later telling me that Yes your reservation is well confirmed with Novotel and Prestigia gave me a random code so I ran down to the reception desk 2am in the morning trying to find out weather the hotel try to make extra money from me but turn out Prestigia never bother to contact the hotel. So next morning I spoken with the hotel manager and she's forwarded the email thread between hotel and Prestigia in the email Prestigia clearly stated a request to cancelled the reservation on the 3rd March and lasted email on 3rd of November after the incident happened Prestigia email Novotel telling them to log in online and charge me for my accommodation again. Novotel was like no He booked the new reservation directly through us so Novotel did not charge Prestigia for my stay in there hotel. So prestigia own me a refund amount but the refuse to give me a refund and now they completely ignore my email. So Yeah.

Service
Value
Quality
Thumbnail of user jennyr348
Australia
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

THE PROCESS WAS EASY TO DO HOPE I DON'T HAVE ANY ISSUES AT THE HOTEL IT'S SELF. WHICH WE HAVE EXPERIENCED BEFORE.

Thumbnail of user dianneb332
Malaysia
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

First time I have used your site and it was quick and easy to securer the booking

Thumbnail of user nimishat1
Colorado
1 review
0 helpful votes
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June 16th, 2021
Verified purchase
• Updated review

Very good fast experience. We got the best deal with one of the luxurious hotels/casinos

could not get through the call

Service
Very good fast experience
June 14th, 2021
Verified purchase
• Previous review

Very good fast experience. We got the best deal with one of the luxurious hotels/casinos

Very good fast experience
June 13th, 2021
Verified site experience
• Previous review
Thumbnail of user jesusg252
Mexico
1 review
0 helpful votes
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June 27th, 2021
Verified purchase
• Updated review

Fast and easy, very good price, I have no problem doing the reservation and payment.

Fast and easy
June 25th, 2021
Verified site experience
• Previous review
Thumbnail of user philliph243
Australia
1 review
0 helpful votes
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June 20th, 2021
Verified purchase
• Updated review

Easy to use, quick and painless booking system. Rapid follow up would recommend to others

Easy to use
June 19th, 2021
Verified site experience
• Previous review
Thumbnail of user dis22
Michigan
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

Good. It's convenient. I call the customer service, your service is quick and on time.

Service
Thumbnail of user ashokb23
Tennessee
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Not clear if the down payment will be refunded if I cancel by Dec 4

Thumbnail of user clairec387
GB
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Great quick and easy, confirmation came through as soon as I paid would use again

Thumbnail of user nicholasj270
Australia
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Easy to book with clear layout and information on the room, location and optional extras.

Thumbnail of user andrek70
Poland
0 reviews
0 helpful votes
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June 25th, 2022
Verified purchase

There is not a lot of information about this particular hotel on this booking website.

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.

Company Representative

Thumbnail of user prestigiah
Prestigia H.
Selective Hotel Bookings
Typically does not respond to reviews

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