Prestigia

Currently the world is going through a pandemic. I had a 5 month trip booked starting from 1st Aug with 26 accommodations booked. Thankfully only 1 through Prestigia. The rest are through Agoda and Wotif. All my accommodations were booked under ‘non-refundable'. Agoda and Wotif have contacted the hotels and they have agreed to waving that condition and refunding my money back. They have been great throughout the whole process.

But here we have Prestigia who will do absolutely NOTHING to help you during this time but keep your money. They have nothing in place for the pandemic. I have now contacted the hotel requesting my money back and informing them how Prestigia is treating me and other customers during this time.

Site reload was slow but I was able to complete the transaction. Also, information about all fees seemed uncertain and hidden. I am not fond of hidden fees and like transparency. It would be helpful to have all fees displayed in a organized fashion.

The hotel is telling me they have not received my booking but my credit card has been debited for the full amount. Am awaiting confirmation from Prestigia as to when the hotel will see & confirm my booking. Needless to say, am bit restless.

No response

Booking was very easy. I immediately received my email confirmation that contained the link to print my invoice and voucher. Clearly states to print and bring voucher when checking in. Also clearly states to use received email if cancellation is needed. So far so good. True testament won't be until we actually arrive and check in.

I booked a reservation on 5/20/20 for a room in October. They charged my credit card on 5/21/20. I cancelled the reservation on 8/28/20 well before the October 6/20 date to receive free cancellation. I have not received a refund. I can not speak with anyone. I waited on hold, as first in line, for well over an hour and thirty minutes.
Don't waste your time and money with this reservation system.

So far the experience has been simple and easy to book. The price was far better than booking directly. I will be keen to see if this flows as easy to our check-in with booking through prestigia. Thanks

Need to cancel a reservation and the policy mentioned free cancellation and your credit card will be charged before certain date.

They charged you as soon you make a booking and they will retain your money. This is the reply I got:

Kindly be informed, since the cancellation occurred in the event of a force majeure, we are complying by the general sales conditions, hence Prestigia will not be processing refunds, and will instead offer a credit note for a future stay.

The experience can only be seen at the hotel reception. The benefits advertised are not visible on the booking! That's pretty strange. Breakfast and access to the spa should be included free of charge. This can no longer be seen on the booking confirmation.
I've never had such a bad booking confirmation and before the pandemic I traveled 100 days a year.

I just learned this and feel compelled to share this information. A case against this company has been opened with the FBI Internet Crime Complaint Center. The investigators encourages everyone to compile other consumers' accounts of defrauding by this company. Please share your story at *******@gmail.com and let's try and get this fraudster shut down!

Hello I had one big issue: I requested a room for three and was quoted a price. But then had to pay additional fees to bring my 2 guests.

However the hotel is amazing and they have great guest service and management. They called right away to let me know there would be an upcharge. Then they minimized the upcharge.

Prestigia support team are not updated with current situation in my country which the government suddenly announce travel restrictions due to spikes of Covid-19 cases. I am not able to go to the hotel due to the restrictions and would like to move my booking date until the travel restrictions is lifted. The government announcement is last minute so it is definitely not my fault. I really don't want to cancel the trip, I just want to change the date until the government lift the restrictions. This situation should be an exemption. I am willing to pay modifications fee to change the date instead of getting charged for no show. This is a very bad experience and this is going to be the first and the last time I'm using Prestigia.com. I will never use Prestigia.com again in future!

I am extremely disappointed with this company. I was offered one price and then at payment they charged $20 USD more per night! When I emailed to resolve this issue, they ignored me for days. After repeated attempts, they said it was dynamic pricing. On the personal email with an advertised price, they say they guarantee the best price. They said nothing about limited time offer. I booked this hotel 1 hour after the email. They refused to honor the price. What is more this hotel is not luxury!

I book a room in AC but needed to cancel. I realize that booking was done in UTC time zone and I'm in EST so I was to late. Reluctantly I went to AC worried all along worrying something was going to go wrong. Check in went ok. On to the room which was very nice, clean and had a view of the bay. So far so good. I later learn that the $27 resort fee I paid include $18 food voucher and discount on valet parking which only cost me$10. Im waiting for my credit card statement to make sure everything is ok there, but all in all I had a good experience and probably would try them again

We booked Orka Royal Hotel & Spa in Istanbul via Prestigia.com and fully paid for our booking in February of 2023 for our October 2023 trip (24th Wedding Anniversary).
Upon arriving at the Hotel in Istanbul, we were told by Hotel Staff that this booking was non-existing and that they were fully booked!
Upon hearing from Prestigia.com the following day (after 24 hours), Prestigia.com admitted that their local Turkish partner made a mistake by not completing the booking even though they have charged our credit card 8 months earlier!.
They promised us a full refund within 2-5 business days which it has never happened and we are still awaiting our Full Refund after 25 Days.
Do yourself a favor by not Using Prestigia.com when booking.

There was a mistake while the booking
However after 3 days they noticed and before check in 8 hours they said that there's 270 USD extra supplements
I tried to cancel but nothing and i had to pay because my booking wasn't refundable?!?!
Bad experience

I did try to contact Prestigia and was never able to speak with someone. I really just wanted verification of my booking. I did receive an email verifying, but speaking to someone would have given some peace of mind towards booking through a new company for my wife and I.

I was never able to speak to anyone. Fingers crossed, at this point, that my room is actually booked. The hotel had no information available.

I booked a room through Prestigia two months ago to stay at the Hyatt Regency Amsterdam in August. I gave a deposit with the plan to pay for the room upon arrival in August. Today out of the blue the hotel charged my card twice for the full stay. Prestigia is is useless. I talked to some half asleep disinterested Middle Eastern man in London. He was completely indifferent. Then I talked to Ana at the Hyatt Regency - she said yes was card was charged twice -sorry. I then called Hyatt customer service and they said they would look into when they had time. No more Prestigia or Hyatt for me.

Despite "Free Cancellation" refuse to refund money, credit only. Horrible costumer service, nobody pics up a phone (one cell phone line?). If you chance booking with them use a credit card that can get you your money back!

I'm unable to get a refund after cancelling my hotel reservation. When I made the reservation, the terms were "Free cancellation" before the deadline. What is "Free cancellation" supposed to mean if I can't get my money back?! They offered credit on Prestigia.com for a future reservation, but this was never mentioned when I made the booking - I would have booked somewhere else if I had known that I cannot get my money back. It's that simple.

I'm very unhappy and angry with Prestigia. Please do not use them - book somewhere else, or directly with the hotel! A friend who booked directly with the same hotel got a full refund.

Wouldn't offer refund even though flights were landing in hoi An due to Typhoon. Couldn't possibly get to the hotel, and who would fly thier family into a typhoon anyway, then denied any request for compensation

Your booking has been selected for some additional security checks.

In order to carry out these security checks, we need you to kindly provide us with the following information:

Billing address
Second email address;
Second phone number;
Please note that your reservation cannot remain confirmed unless the information is provided in the next 24 hours.

We would like to thank you in advance for your cooperation with this matter and look forward to hearing from you.

Best regards,

Abdelali Benattar
Reservation Agent
Prestigia.com
www.prestigia.com
*******@prestigia.com
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) *******902

I sent over thirty emails, this was my last email to them after no response
"Hello Ms. Fatima Ezzahra Hamidallah,
Hope this finds you well. I implore your assistant. My son is handicap, and traveling for the first time by himself. His booking was confirmed by prestigia, but upon arriving at the hotel it could not be confirmed due to none payment by your company. As a concerned parent I have written multiple times with no resolution. Please help me restore my faith in humanity by addressing this emergency. My son is by himself, and distraught. Faithfully yours " I can only say buy at your own risk its been two days, and haven't received a response.

Any positive review on this site is a scam, just like this company and the dude who runs it. For seven months I have been seeking a refund (which I was eligible for based on their terms). In all those seven months, he is the only person who has responded. He is clearly a scammer, probably churning credit cards by booking hotels for people. I'm sure he's the one out here everyday writing positive reviews of this dumb fake company. No one ever comes on these sites to write positive reviews. This website needs to be taken down. I recommend anyone else affected file reports with ftc.gov, usa.gov, bbb.org, and ecomsumer.gov. At the very least, we could get his website banned in the US.