Prestigia

Very helpful for me because this is my first time using the online booking system for international travelling

Easy to book! Looking forward to future trip and will leave another review of how the reservations go!

It was fine. My choice of hotel was dictated by availability. There was an extra fee added - wish that would not have been the case.

We will see hate paying for anything up front and am not 100% sure about all of this will have to keep you all posted

The booking is refundable but some amount has been withdrawn from my account. Also, I tried to access the app but it doesn't work properly.

Great deals for Niagara Falls hotels.The CSR helped me quickly resolve my booking issue and was completely satisfied with my experience.

Easy to use and excellent pricing. The description of the hotel was also comprehensive with amenities provided.

Relatively easy to book, although I didn't realise initially that I could scroll through less costly options.

Great experience buying on the site. Thanks for the attention and looking forward to my next reservation

Better details of types of rooms would be good.
Description is brief and not entirely clear as what type of room you are booking.

Got my reservations for Park MGM Las Vegas. Unable to get good description or pictures of the rooms. Need more detailed descriptions of rooms.

My experience with Prestigia was excellent. I will wait for my hotel stay experience to have a complete view of the Prestigia's superior service.

Site worked well, and the rate was cheap. Slightly irritating to be held to ransome to give a review before I get my confirmation

Never used befor but it was very quick and easy I have secured a really good deal also so very pleased

I wouldn't advise anyone to use Prestigia at all, I booked through their website and got charged their fees and not the hotel's on a non refundable and non cancellable reservation and when I asked their customer service that I want this to be cancelled she advised to send an email to the same email which I emailed an inquiry and never received any feedback (because according to her if I cancelled online, I will be charged the reservation fees and not have it refunded - this is a JOKE) so I check with the hotel about my reservation and they advise me that its not in their system so I spent four days following with Prestigia about the reservation and the only thing they respond that they are working on it, I wish I did not book with them, the money I thought I was saving was wasted on an unnecessary international call, why would someone waste their time and energy on such a horrible hotel booking website.

I would definitely recommend to use other hotel reservation sites that REALLY respect their customers, pay little bit more but at least enjoy your plan trouble and stress free.

The pricing on all the Las Vegas bookings is messed up. You are not alone, this is a but it's nuts. Why can't anyone just give the full price?

I've emailed at least 3 times regarding an issue and and unable to call due to time differences but have not gotten a reply to any of my emails,

I am really satisfied with your servicesl. Quick Response and ab very good offer. I would recommend it to others

However getting through on the phone was ridiculously long so i hung up Said I was number 1 in the Queue and i was on 20 minutes so I never got an agent

could not get through

As other reviews have indicated, it is likely that Prestigia is having liquidity issues and trying to use customer funds to help bridge their cash needs through the Covid crisis. I was careful to make a refundable booking in early April (well after the crisis had unfolded) for a stay in July. However, after coming across reviews like the ones on this site, I became nervous and canceled the booking within 8 hours of my booking. As I feared, Prestigia refused a refund, offering a credit that I am unlikely to ever use. I tried to reason with their customer service and they refused to honor their terms, and invoked "Force Majeure" -- I am not a lawyer but 1. Doubt you can do that to deny someone their rightful funds and 2. If they had done so, they should have updated their terms on their website. My suspicion is they are offering bargain prices just to get a hold of customer funds -- these are likely "bait and switch" prices that they will never honor.
To anyone who has been affected, I suggest you:
1. Initiate a chargeback with your credit card issuer
2. Write to whichever partner led you to Prestigia (eg Google, Tripadvisor, etc) and explain to them what happened and ask them to remove Prestigia as a partner
3. File a complaint with the UK Citizens' Advice Bureau (google UK business complaint)
4. File a complaint with the the local Trading Standards system (google UK trading standards system)

I couldn't do the booking myself. Payment rejected multiple times. Someone else booked for me using my same payment

Easy booking and reasonable prices. We will be booking again in the future with you once we consider another vacation away from home.

I bought an expensive five stars stay through Prestigia. The hotel seemed like a 3 stars hôtel. Prestigia never answered to my messages.