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Prestigia has a rating of 4.4 stars from 1,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and confirmation email. Prestigia ranks 8th among Hotels sites.
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14,883 reviews
My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great
We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.
User friendly and straight forward options:)
Booking made through skyscanner referral and was easy to navigate
It as a easy booking process the only downside was finalizing my booking with the hotel took over 15 hours to finalize
Easy to book, but needs a special request section to send requests to the hotel, like preferred floor level, pool view etc.
First time user and things are good at this point. I will describe my experience further when I return from my trip.
After doing some price compares, I found Prestigia offered the lowest rate on our group travel destination. I then referred Prestigia to my traveling group. My group purchased a total of six reservation (some with multiple rooms) at two different hotels with six months before the travel date.
Unfortunately two of us needed to cancel and change our initial room reservations. The first person canceled within 48 hours and requested a refund. She was within the cancellation period and was offered a refund. But she was never pressed for the funds and only inquired once.
I canceled one of the two rooms booked on my reservation with three months before the travel date (again within the cancellation period) and was told "due to COVID-19 refunds are taking longer to process". Two months after the cancellation I sent several emails (because I could not reach anyone via phone) and was told it is being processed.
Thankfully, we all arrived at our hotels and the check ins went great with no issues. Upon returning from the trip I inquired again about my refund and was told "it is being processed". Two weeks after the trip and after several additional emails, I received a reply that my refund would posted in 2-5 days. It's been two weeks from that email and now I four months from refund request and I still have it to receive a refund.
I contacted my credit card company and they state they could protest the charges, but I didn't want to cancel the charge because I did receive half of the service (one of the two rooms).
This could have been a five star review do to the great prices and ease of making reservations, but I will never use them again and I am still waiting for my refund.
Tip for consumers:
The reviews about contacting customer service are real. Read verified reviews carefully before using this company.
Products used:
Hotel rooms
Very good price and clear website, I can choose options I want and when you compare price for my hotels it is the best, many thanks!
I have nothing to add. I usually take care of the reservations, but my husband grabbed the reigns on this trip. It's all cake to me!
Did not issue refund, Scam do not book. Horrible customer service and scammers. Tarik el grahime is useless, terrible company. Should be closed down.
It s à first Time that use site and it's easy.
I think maybe I will booking for futur travel.
You haven't propose to paye on the place.
Friendly website that directs you to the hotels listed in the country tour looking for and gives you plenty of options.
I had a great experience in booking the hotel in Goa through your site. Your immediate email confirmation is truly appreciated.
After making a mistake and cancelling my booking which was very simple to do, booking again was then just as easy!
Was easy to set-up traveling plans for in 5 months, called the hotel to confirm the reservation as well. Super excited!
Overall an easy experience to book the hotel with the added advantage that it was slightly cheaper than the other sites
Booking worked out ok, but I'm nit in the hotel yet, so can only rate by romorrow if everythink was ok.
The amount displayed in the booking is DIFFERENT with the amount been charged. Not sure about the hidden charges since I'm still waiting for them to reply my email
They have yet to reply me
I'd rather not submit a review at this time. The reservation process went well, but that's not the whole experience.
Awesome and very easy to get this done! I really appreciate your guys service and to follow up with us!
Good website and price. I hope me and my family enjoy the stay. Will leave another review after stay. Thanks
The process was easy and quick! The best option for our needs, will definitely use again and recommend to others.
Booking was very easy. Just a few clicks and it was done. Confirmation and receipt were send to me instantly
Easy to follow and best price. Thank you so much! Look forward to using the site again in the future.
First time using but was very easy and quick to use not to mention cheaper. Would use again. Thank you
It was just fine but I wasn't offered the whole possibility range for the rooms and also photographs and description were lacking information.
After struggling to find suitable accommodation for the Easter break I was delighted that Prestigia had the hotel I wanted and for the dates. After booking, I then excitedly booked our pretty expensive flights but safe in the knowledge, all was sorted... Or so I thought.
5 days later. 5 days. 1 day before we fly. I happened across an email that hit the updates folder of Gmail, saying that unfortunately, Prestigia could not fulfil my booking and my deposit would be returned. Due to the inconvenience, they offer a 10% discount code to use on future bookings.
Unbelievable.
How can it take 5 days for them to realise that the booking didn't work. And then to email, rather than call me?
If I hadn't checked and spotted that email, I would have turned up at 11pm, with my pregnant wife, at the hotel to find that I didn't have a booking.
I'm now stuck with flights to and from a location that no hotels have availability for. And I'm not exaggerating, literally no room anywhere. Especially the hotel I thought I booked. When I rang them directly, not only did they have no correspondence from Prestigia about me but the hotel been booked out for those dates for the last month.
I've got no idea how their booking system works but I think old tin cans and string is definitely involved.
Really excited to use the offer of 10% off my next booking.
Also, I've really enjoyed the complete lack of acknowledgement of my complaint when I emailed them about not wanting to be charged for the cancellation, which the next email suggested I would incur.
Be aware if you use them and probably best to ring the hotel after you've booked and double check that the string and tin cans are all in place...
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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
