Pricesmart

I tried the 'click and go' service at Pricesmart Santa Ana--the idea is to help you save time so you don't have to spend so much time shopping. We live 3 hours away, so we need to be efficient when we drive up for purchases. However, since their customer service is pitiful across the board, it took longer to do than actually going to the store, is more confusing, and frustrating. First, it was a challenge to get anyone to help- they kept sending me contacts for people, who I called, but didn't answer. Finally, I just made the purchases online. I was sent an email asking for photos of the debit cards I used as well as our IDs, which I sent. However, they kept writing back several times to re-request the same documentation, which I had already sent. Now my wife is about to drive 3 hours to pick up the purchases--will she have the same issues when she arrives? We've been platinum members at Pricesmart for over 10 years, and it feels like their services are getting worse over time!

Purchase a 50 inch Smart TV- UN50TU800FXZA- to be exact. Within 11 months of having the unit, it would not turn on. Most may believe 11 months to be fantastic given their experience, however I am a traveling agent who visits home at times once per month and during these times the TV would have been unused and unplugged.

Tried to get in touch with the Samsung agents and that is another story for another time. These agents are not only under resourced, some seems under trained and lack understanding, empathy and reasoning abilities. They advised me to take the unit to a service centre, where i was told that Samsung is aware that these Crystal UHD Smart TV's have a panel issue.

My question now for Samsung is...Why are you sending Defective units to market? And Why am I constantly being left to absorb the cost of your poor quality?

YOU NEED TO DO BETTER! While the items are still under warranty, you are unreachable and then you send an email to state that the message is forwarded to the respective unit, what exactly is that to mean to me, your customer who is out of pocket.

Customers have a choice...Remember that... We are spending our hard earn monies and we deserve defect free products.

Worst TV ever.