- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Princess Polly has a rating of 1.6 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Princess Polly most frequently mention customer service, real life, and poor quality problems. Princess Polly ranks 1786th among Women's Clothing sites.
Hey cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price
I am extremely frustrated with this company. My daughter ordered clothing two months ago to the value of r2000. Tracking says it's been delivered but no sign of a parcel as yet. To add insult to injury it's virtually impossible to speak to anyone tgere as customer service number is NEVER available!
This company will be out of business soon if recent behavior is any indicator. I ordered my daughter's Christmas presents from Princess Polly on December 2nd. Their website said everything was in stock and ‘ready to ship'. The following day I received an email from them saying that due to COVID they were experiencing some delays (understandable), and they would email me with my tracking number when my items had shipped. "Nothing to do here, babe"... just letting me know. Fine. Fast-forward 3 weeks and still NO COMMUNICATION from Princess Polly. Christmas is in 3 days. I have called customer service a dozen times or more, and each time I wait on hold for 10-15 minutes and then a recorded message comes on and says ‘sorry, but no one is available to take your call at this time... Please try again later ". Then it HANGS UP on you. I've also emailed customer service multiple times and get an automated response saying they received my email and please give them 48 hours to respond. That was over a week ago. Nothing since then. Nada. I cannot reach them and it seems like this is a giant scam.
Date of experience: December 22, 2020
One of my favorite shops right now! Love everything on the store! This is definitely my go-to shop! Planning on buying more from them! Everything is super cute!
Products used:
Everything! Mostly bought shoes and clothes.
Date of experience: August 20, 2022
The XXS(0) is an xs/s on bottoms and dresses. Got a skirt last year and it was big. I'm xxs in every brand. I forgot about it and I order two skirts and a dress and they are big for a xxs(0size)
Date of experience: December 9, 2022
Clothes arrived ripped and had to pay $40 to send them back. Would never order there again, very disappointed. Do not recommend!
Date of experience: June 20, 2022
For those wondering the quality isn't bad but a little overpriced. Customer service is top knock tho for a return I made.
Date of experience: June 26, 2019
I ordered withe color cowboy boots and I love it. I Tried it on and seems comfy and look exact like a picture.
Tip for consumers:
I love to check other items too.It is great price .
Products used:
Cowboy woman boots withe color .
Date of experience: February 10, 2022
DO NOT I REPEAT DO NOT shop here. Scam, scam, scam, scam, scam, scam,. Scam, scam, scam, scam, scam, scam, scam, scam, scam, scam, scam, scam
Date of experience: July 22, 2021
Great customer service
Quick replies
Always helpful
Understanding with refunds
Simply the best store EVER!
Date of experience: September 4, 2017
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
