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I had the notion to buy ink cartridges for my printer, I came across this business, and thought I would buy a chip resetter as part of a refill kit. So I was going through the process of ordering and when it got to the confirmation of order placed, instead a page came up stating that the firewall had blocked my access, so of course I thought the order had failed, and went to another site and just ordered very cheap cartridges (something I wish I had come across before finding Prink).
Next morning I find an email from Prink informing myself that the order was successful - but I did not need the order now, so I contacted via email Prink stating that I wanted to cancel the order and explained what had happened when I tried to order.
I got a somewhat angry response from the guy, so I sent a reply email correcting the claims he made in his email.
Now I had been in contact with my bank, and was told that the payment was pending acceptance', which means he could have not accepted the payment, in other words 'cancelled the order', but he went on and took payment, and the emails exchange was made during and before he accepted payment.
I received the item and immediately sent back with a printout of the firewall page that blocked viewing of confirmation. I have not received a refund or any word from the guy.
[UPDATE - REPLY]
Despite his protestations, I have not been refunded the money.
There is nothing wrong with using TOR, it does not mean that one is automatically a criminal or is doing no good, lots of people use Tor.
There is also nothing wrong in using an anonymous email address to defend oneself from possible spammy emails from a company/organisation that would possible send them - its good sense.
I state again he had plenty of time to cancel the order - but did not - and sent it anyway.
And the problems witht the processing of the order its a sign of a misconfigured server - its not the users fault as he tries to assert.
What I wrote is factual, but his only rebuttals is a personal attack, and this is in line with what I wrote that he is touchy, sensitive (although I recognise that this by myself is a personal attack attack on him, but then again it is a seemingly one man show) and dishonest - not a person to do any business with in particular if anything goes wrong.
Products used:
none
Gain trust and grow your business with customer reviews.
You've only got to look at the dozens of other negative reviews that this guy has posted on here to come to the conclusion that he has a very large chip on his shoulder. It seems he has a major problem with call centre operatives and banks and his review of Alpro milk is simply classic!
Anyway, just for clarification, I have put forward our side of the story for readers to make up their own minds:
The reason our web server blocked Mister P's access to our site was because it detected that he was using an anonymous Dark Web browser called Tor. This is the browser of choice for criminals, fraudsters, cyber attackers and worse and is considered by our firewall to be a threat to the security of our systems. Many other organisations take this view and also block Tor.
Somehow, he managed to place an order before the threat was detected and it was only the final payment confirmation page that got blocked. However, we immediately sent two confirmation of payment emails, one from us and one from SagePay who securely process our online payments.
His order was placed at 12:31 on 27/2/20 and was promptly processed and dispatched at 15:06 on the same day. Another email confirming dispatch was sent to him at this time.
His rather arrogantly worded email requesting to cancel his order was not sent to us until 19 hours after it had been dispatched so at this point we tried to contact him by phone without success. Having failed to get through by phone, we replied to his email which he had sent using a throw-away anonymous email address that in his own words "does not have reply features". Our email explained that a full refund would be issued on the condition that he returned the unwanted item to us. To date, we have not received it.
If he has indeed sent the item back to us as he claims then I suggest that he contacts his courier company to track the package or provide him with evidence of delivery. If you did not use a trackable service then he should at least have some sort of proof of postage that can be used to claim compensation from his service provider. We will be happy to declare that the item has not been received by us.
So, which version of events are readers to believe? That of a trusted family run business that has been trading openly online for over 20 years or the claims of Mister P the serial complainer who hides anonymously behind the Dark Web and throw-away email addresses?
[UPDATE to your UPDATE}
To anybody who has the time to read your many bad reviews, it is blatantly obvious that you attempt to pick a fight with almost every company you deal with.
I now consider this matter closed as your update to my reply comes nearly a year after you posted your initial review. During this time we have not received any further correspondence from you, we have not received the package you claimed to have returned or any proof that you have sent it. Neither have any of our other customers' reported issues with our website.