Printerinks

I gave them one star because I don't think you're allowed to give zero. I oredered some cartridges - cost £120. It said delivery in 2-3 days. After 20 days of no delivery and no response to emails I ordered from Amazon who delivered in 2 days. I emailed to say I wanted to cancel the order. The inks arrived after 5 weeks. I tried to communicate via their chat but always found I was about 25th in a queue. If I left the machine and came back I would need to reconnect and start again. When I read their returns policy I found that I had to pay a 20% 'restocking fee' plus the costs of returning it. They are crooks.

I placed an order on 18 April and the money was taken immediately from my card. I then heard nothing, even after sending an email to inquire where the goods were on 9 May. My account registered the order but said the goods were unavailable, so I ordered them from another firm as I was out of ink by then and this firm delivered them the next day. I tried to cancel the order with Printerinks on the website immediately. On 13 May I received an email from Printerinks saying the order had been dispatched even though I had cancelled it via webchat on 12 May and been promised an immediate refund. I have since tried further webchats (terminated by them), phone calls (never got through after 55 minutes waiting) and five emails. I would advise anyone thinking of purchasing from this firm to think twice!

Fraudulent is how i would discribe this company they take your money from your card without any intention of sending you the goods i ordered three ink cartridges on 28th sept 09 its now 13th oct 09 and iv'e just asked for a refund after promises that the goods were being sent more than once i am hoping to get my money back but i won't be holding my breath.

I have used Printerinks on several occasions whilst working from home and although I cannot fault product, delivery is a concern. I have paid extra for quick delivery on last two orders but both times delivery has not been on time. I ordered on Monday and delivery was confirmed for Tuesday evening, it is now Thursday and still no ink! The excuse was that DHL did not have my full address, but that is always on receipt so I do not see what the problem was. When I finally found a way of contcting them about the problem, John was very helpful and explained the issue and when I would receive inks, hopefully today.

DO NOT US THIS COMPANY - BE WARNED! THEY SELL INCOMPATIBLE CARTRIDGES BASED ON THEIR WEBSITE SUGGESTIONS - WILL TRY TO DODGE REFUNDING WITH LOTS OF EMAILS REQUESTING INFO/PICS ETC ETC.
USE CARTRIDGE WORLD INSTEAD AS CARTRIDGES PERFECT FROM THERE.

Great service from Stefan - a credit to the company who dealt with all my queries promptly, efficiently and kept me informed all the way through. I will definitely use them again..

They sent completely the wrong cartridges then when I sent them back they acknowledged receipt but will not refund my money. This is no better than theft! Don't touch them with a barge pole.

It is so nice to deal with a company who prize customer service first and foremost. The member of your staff I dealt with was very understanding of my problem and responded magnificently.

DO NOT PURCHASE ink cartridges from this company, all they want to do is fob you off by email and will not listen to complaints on the phone.
End result is I have to purchase an new printer at a cost of £478.00
Very bad service, DO NOT USE THIS COMPANY.

Was most impressed by the very quick response to my query and the courteous manner in which it was dealt with. If the product is equal to the customer service I will be more than satisfied.

From the start of my enquiry Marius was great. His response was quick and answered all my questions. His prompt response and resolution to my matter was excellent.

Front page says 100% satisfaction guaranteed... I think not!
I placed an order for a set of toners costing £460 that they said were in stock. Paid immediately using my card, and I get a very nice email confirmation. This was on the 23rd of June.
I am writing this on the 14th of July - toners still not here - I have called them every other day for three weeks and been told 'they aren't in stock', 'they are in stock and we'll make sure they go today', 'oh no, so and so shouldn't have said they were in stock and were going to be despatched because they aren't in stock', 'oh the warehouse guys didn't send it', 'there's a problem with the warehouse software and we can't send anything out today anyway and we don't even know if your toners are in stock because they haven't checked todays delivery yet'... getting the picture?
It has been excuse after excuse. Yesterday I had had enough, so I called them to get a refund and spoke to the supervisor who begged me for another chance, apologised profusely, and offered a free toner as partial compensation, and again swore to me that the toners would 'definately be there tomorrow I promise'... today... no toners and they're now saying they still aren't even in stock yet - AND the toner that they were going to give me free as compensation... yup, not in stock either!

Do not trust a word these people say - I don't! I have requested a refund back onto my card which they assure me will take 48 hours... watch this space... I very much doubt it will appear in my bank without at least a few further heated discussions... I would not buy from these people ever again.

I think the title really says it all. What else could you ask for. Query + polite response + solution = perfect service

Understanding, good customer service. Thanks very much. I will definitely return to the company as a repeat customer.

Great customer service and technical advice in order to get the best results from the products. Happy days!

Requested a password update as I had forgotten my previous one. Sent as replacement within a few seconds and I was able to place an order. Thank you.

Cannot recommend more highly. My query was dealt with by John and was handled and solved very quickly. Excellent service,

I forgot to take the Discount off my order and Marius arranged to add to my account for future use, very prompt service

Great customer service, very helpful staff, polite and easy to make contact via the phone and via email,

Very quick and clear response to my query with perfect outcome and replacement for faulty cartridges already despatched
Many thanks

Monty Navias

Great help by Stefan who give me the information and assurance I needed after a problem with my emails

100% helpful service would definitely recommend to friends and family good quality of ink all colours

My query regarding an order I had placed was swiftly and professionally resolved by Stefan - well done.