PrinterPix UK

Had an issue with an order which was messed up and ended up with me having to pay extra for a second set of - already exorbitant - postage. When the missing calendars arrived they all had holes punched at the bottom. Despite a reassurance in a reply to my trustpilot negative review that all would be resolved if I emailed their resolutions department, All my mails have been ignored and I am £6.99 out of pocket and with calendars with holes in them. I have absolutely no trust in their guarantees of quality and service. Next year we will try a different supplier so it is their loss in the long run.

My experience with Printerpix support/ customer service staff via email is the best of any company I've encountered. Either you hire the right people or train them well or both. Griffin was timely, professional and courteous in helping resolve my concern.
This response was re:
Finalizing order; question re cost & voucher(#*******)
Assigned agent
Griffin

I had no issue with customer service. In fact, it was great doing business with them! They literally took care of everything in less than 10 minutes! No waiting on hold, no millions of numbers and prompts to choose. The representative answered, asked me to take pictures, waited while I emailed her and numerous times said if your not happy with the product we'll replace it and that's what she did! Fantastic! I will definitely do business with them again!

Dominic Aaron helped with a cancellation. Took a long time even though it was just a voucher which has statutory 7 day cancellation according to their policy. Long wait in queue but understandable given its during black Friday sales. Overall happy that is done.

I have spoken to PrinterPix quite a few times over the last few days and have had excellent service from various people including Denis and Moses... thank you both very much for sorting my slightly complicated order:-)

I got myself into such a dither attempting to order two throws and a cushion cover and, hence, spoke to Vincenzo twice and during each call he calmly allayed my fears and sorted me out, whilst calming me down as well!

Excellent quality, swift delivery and a very responsive helpful customer service team. I had a query with my order which was dealt with via live chat extremely quickly and efficiently. Would definitely use them again!

Norah from customer service has helped me a lot even when I made an error on my book. Norah has always replied to my emails quickly and allowed me to get another photo book at a cheaper price. This is the best and easiest customer service I've ever had. I highly recommend you purchase from printerpix and email Norah if you need to get it touch.

I had a problem ordering an item and contacted customer services. Norah was very quick to reply to my e. Mail and gave me instructions to reorder but to send the order to her instead of continuing from the basket.
She took over from there and within a week I have received my order and it is perfect.
I shall continue to use Printerpix and hopefully Norah will be around if I need help again.

Vincenzo was helpful with deciding which calendar pack and uploading into my account. The creation of the photo's and narratives was generally easy as usual when as I have, you have completed several projects. Difficulties in the past with the checkout were eliminated, despite some technical problems from the printerpix end but Vincenzo and then Amy Joseph worked round their problems and Amy produced the payment link and made sure the transfer to produce the calendars was completed to my satisfaction

Andrea took the time to understand the problem and (hopefully!) fix it! I am glad I got to work with Andrea because my last call was someone else who did not take much time to help. Great job, Andrea!

Purchased a groupon voucher for 5 calendars, wrongly assumed that it would send me 5 of the product, it didn't it only sent 1. But once mistake noticed rectified within 5 minutes by customer representive Jack. 4 more calendars now ordered. Thank you so much for your help

Angelina was very helpful in sorting out my delivery costs. Whilst the website could have been clearer and communicated better, my experience was saved by the positive service I received from Angelina.

I received my order today & wasn't happy with it. I spoke on live chat to the lovely Kayla & after a short time she had rectified the problem by re ordering my product. Well done Kayla impressive customer service

Vincenzo assisted me with an error I had made with my order. He provided first class customer service, not only did he resolve the problem, he also called me exactly when he said he would. Thank you :)

I have been using Printerpix for about 5 years now, the support and product is top class for the price.
Very nice family calendars and printed canvas and blankets
Vincenzo was very polite and helpful over phone and in placing order

I ordered a photoalbum and received a product that was not meeting my expectations. However, the customer service, especially Norah, looked into this and really cared about my satistaction. She did a great job, reprinting my photoalbum to a very good standard and posting it to me at zero cost

I'm just writing 5for printerpix as I've just purchased my 8 personalised blanket 6 presents and one for myself and hubby marking special occasions I life. I got a picture of my dad who is passed away 24 years and I'm not a bit computer knowledgeable but when I put the blanket around my shoulders his picture is actually on my shoulder I had couple of technical issues just once and the customer service from Kayla was 10/10. I definitely recommend printerpix. Thanks again Kayla for all your patience ‍
I look forward to giving another personalised blanket as a present.

Regards,

Trudy.

The customer service rep Kayla was absolutely a pleasure to talk to
Very polite straight forward and answered my questions perfectly and fully detailed. I would love to talk to her anytime I have a concern or question on anything she really is stepping up the game when it comes to over the phone customer service

When receiving my order incorrectly, Kayla on the customer service team was extremely helpful when emending my order and replacing it free of charge! Will definitely be shopping with Printerpix again!

Nancy was incredibly helpful and knowledgeable in her field - she was able to help me identify the problem and when the initial solution didn't work, she found another way to enable me to complete me order.
Thanks again Nancy

I ordered a photo book of a childrens story I've written. The pictures were quite roughly drawn and I didnt expect it to come out very well so I was absolutely knocked out by the quality of the product when it arrived a few days later, the pictures were reproduced perfectly and the cost was very reasonable. The whole process was clear and easy and the delivery took only a few days. I'd definitely recommend this company and will be using them again in the future.

My request for a refund of vouchers purchased before this current lockdown was dealt with speedily and efficently by Cordiali Salute. Having dealt with this firm for many years, I look forward to doing so again next year or whenever we get back to normal