PrinterPix UKReviews 205

Kayla was very prompt answering my question and gave a positive solution. Very helpful customer service

Kayla was very efficient and friendly in helping me resolve an issue I had with a missing item from my order. Excellent customer service thank you.

Perfect customer service kind and very friendly I solved my problem in just 5 minutes. Very satisfied with their speed congratulations

Excellent quality, swift delivery and a very responsive helpful customer service team. I had a query with my order which was dealt with via live chat extremely quickly and efficiently. Would definitely use them again!

I had a query regarding my order and it's delivery time. Kayla has been extremely helpful and knowledgeable. I am very happy with the customer service she has provided me with today.
Thank you.

Just off a live chat with Kayla. She helped with my issue quickly & efficiently. Very happy with the service received.

Kayla was very helpful from start to finish when I had a problem with my order and she got it sorted for me straight away which I am very great full for

I didn't receive my item due to incomplete address (the apt number was left out) but called and Andrea was so sweet and sent a replacement right away!

Vincenzo was very helpfull and resolved my issue inmediately. He is very customer care oriented, polite and effective. I will keep using PrinterPix thanks to Vincenzo!

I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.

I had no issue with customer service. In fact, it was great doing business with them! They literally took care of everything in less than 10 minutes! No waiting on hold, no millions of numbers and prompts to choose. The representative answered, asked me to take pictures, waited while I emailed her and numerous times said if your not happy with the product we'll replace it and that's what she did! Fantastic! I will definitely do business with them again!

There qwas an issue with the voucher code on my order - resolved straight away by Roger, very impressed.

Spoke with Andrea after my order was sent incorrectly. She was quick and efficient and sorted out my issue easily. Many thanks!

I placed an order with printerpix 16 days before their deadline of December 10 to get it by Christmas they took the money out in November it's the day after Christmas and I still haven't received it on their website it says they are in Florida but when you call you get the UK printerpix. I called last week to be sure it would be here by Christmas river Smith assured me it would be here by Christmas no matter what and it is not she sent me an email stating their delivery policy which made no sense because the delivery policy was over it had already been 25 Days Way past their delivery schedule that they promise. Now I'm trying to get in touch with them and they're not open... of course not it's the day after Christmas on a weekend so they knew when it didn't show up on Christmas I wouldn't be able to do anything about it.

I've been invited to leave a review for Printer pix, it was also suggested that I leave a 5 star review because it would help 'Eddy' progress in the company. Sorry Eddy, but no. The willingness to resolve my problem now, after we've been ignored for 3 weeks, is not going to earn you back the rest of the stars. We have had an absolutely appalling experience using this company and I'm not going to be emotionally blackmailed into giving five stars like the majority of people reviewing here.
Printer pix are awful, they charge exorbitant delivery charges after you've spent ages creating your product, in the hope that a few people like us will just go ahead and order rather than face having to start again elsewhere.
The product was shoddy and poorly made.
The packaging and delivery time scales are awful and incorrectly advertised.
The customer service did not respond for several weeks via email/social media/webchat and we couldn't call because the phone number for support is premium rate.
I genuinely believe the only thing that got me a resolution was my telling them I had reported them to trading standards over breaches of the Consumer Rights Act.
Eddy was great, and helpful, but too late. The call from him was somewhat akin to handing someone a hanky an hour after they sneezed.