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PrinterPix UKReviews 174

3.1

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PrinterPix UK Reviews Summary

PrinterPix UK has a rating of 3.1 stars from 174 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix UK most frequently mention customer service and live chat. PrinterPix UK ranks 38th among Printing sites.

service
63
value
59
shipping
51
returns
31
quality
45
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GB
1 review
0 helpful votes
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Eddie's support
December 10, 2020

There was some logistics issues with my order, however finally I received great solution and support from Eddie one of Printerpix customers advisors.

Thanks

Date of experience: December 10, 2020
GB
1 review
0 helpful votes
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Andrea was extremely helpful and sorted out a very complicated matter with patience and professionalism.

Date of experience: December 9, 2020
GB
1 review
0 helpful votes
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Good service
December 10, 2020

Jack has been very helpful a lovely customer support worker. My previous emails I couldn't respond to because it wouldn't work when it says respond / write your reply above the grey line. I phoned today and Jack was lovely and clear on the phone and my problem has been sorted. Very happy customer.

Date of experience: December 9, 2020
Ireland
1 review
0 helpful votes
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Communication
December 9, 2020

Very helpful and obliging. Gentleman thank you. Got the job sorted for me. Very well spoken and lovely manners.

Date of experience: December 8, 2020
Spain
1 review
0 helpful votes
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He tenido problemas con los envíos porque no tienen número de seguimiento y se han perdido. Nancy me los ha reenviado de nuevo, espero recibirlos pronto porque la verdad que son 3 pedidos y me llevó un tiempo realizarlos.

Gracias

Date of experience: December 8, 2020
Washington
1 review
0 helpful votes
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Great customer service
December 8, 2020

Great customer service by Nancy. I had a faulty blanket (after ordering 3 others which were lovely) and issue was dealt with quickly and efficiently

Date of experience: December 7, 2020
GB
1 review
1 helpful vote
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2nd chance
December 8, 2020
Updated review

Printerpix eventually got in touch with me. Excuses were made for the poor quality of the print I received. However it was blamed on me somehow. Nonetheless they decided as a one off they would allow me to have another print, which they talked me through how to re-order and they picked up the bill. This print is good and I am now able to use it for the gift it was intended for. Customer service on this occasion on line was pretty good

Date of experience: December 7, 2020

Not good
November 16, 2020
Previous review

No customer service response from email I sent 2 days ago. Apparently "due to volume of queries" that in itself should ring alarm bells. Materials used are of acceptable standard but execution of my order is useless and cannot be used for the Christmas present I ordered it for. If they had taken the time to get back to me and resolve my issue. I would not have written this review. I would not recommend

Date of experience: November 16, 2020
Italy
1 review
0 helpful votes
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Eccellente aiuto
December 6, 2020

Nancy è stata un valido aiuto e si è rivelata molto competente. Non mi aspettavo che mi aiutasse così perchè altri suoi colleghi non lo sono stati..

Date of experience: December 4, 2020
GB
1 review
0 helpful votes
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Excellent
December 5, 2020

Amazing and helpful and wonderful really helped me out with my vouchers 10* excellent customer services support

Date of experience: December 4, 2020
Germany
1 review
0 helpful votes
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We found a fast and good solution. Nancy is a good service employee. It was an excellent service. Again and again gladly with Nancy

Date of experience: December 4, 2020
GB
1 review
0 helpful votes
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Great serviice
December 4, 2020

My support assistant was Eddie he gave a great customer support service. I was having a problem with one of my projects and Eddie came to my rescue.

Date of experience: December 4, 2020
GB
1 review
0 helpful votes
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Nancy dealt with my issue where I had entered the wrong delivery address.
The help was quick and the issue sorted in now time at all.

Date of experience: December 3, 2020
GB
1 review
0 helpful votes
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Dominic Aaron helped with a cancellation. Took a long time even though it was just a voucher which has statutory 7 day cancellation according to their policy. Long wait in queue but understandable given its during black Friday sales. Overall happy that is done.

Date of experience: December 2, 2020
Brazil
1 review
0 helpful votes
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Excellent customer service for Roger! 10 star!
He met my needs and expectations! Very happy!
Roger was friendly and wanted to solve my issues.

Date of experience: December 2, 2020
France
1 review
0 helpful votes
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Nancy
December 1, 2020

Parfaite, rien a dire sur son travail elle a réglé mon souci on en rien de temps, très gentille en plus, je la recommande fortement

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Jack help amend a problem I had with my order. Really thankful. He was kind and helpful. Good customer skills

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Nancy
December 1, 2020

Very helpful and polite would recommend her highly very good at her job was struggling until Nancy helped me

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Having received two photo mugs where the picture was under exposed my web chat with Nancy was very successful and she sorted it all out, well done!

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Nancy
November 30, 2020

Helpful quick & professional, Nancy helped me cancel my order so I could re order with my amended project, she was quick and efficient and I'm a super happy customer thanks again Nancy!

Date of experience: November 30, 2020
GB
1 review
0 helpful votes
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Complaint resolved
November 30, 2020

Jack was very helpful in resolving the problem I had with the first calendar. Picture quality wasn't good and pictures not correctly centered but Jack sorted it out for me. Thank you

Date of experience: November 30, 2020

From the business

We want walls that do the talking, shelves that speak volumes, desks that smile back and mantelpieces that narrate a life's story. We want a future where in 50 years grandparents still dust out their photobooks and show the grandchildren the lives w...


printerpix.co.uk
Ruislip, LONDON, United Kingdom