PrinterPix UK

Kayla was outstanding! I feel so reassured that everything worked out with my order. Cannot wait to give it to my friend for his 50th birthday! Thank you Kayla for all your amazing help

Vincenzo was very helpfull and resolved my issue inmediately. He is very customer care oriented, polite and effective. I will keep using PrinterPix thanks to Vincenzo!

There was some logistics issues with my order, however finally I received great solution and support from Eddie one of Printerpix customers advisors.

Thanks

I've been invited to leave a review for Printer pix, it was also suggested that I leave a 5 star review because it would help 'Eddy' progress in the company. Sorry Eddy, but no. The willingness to resolve my problem now, after we've been ignored for 3 weeks, is not going to earn you back the rest of the stars. We have had an absolutely appalling experience using this company and I'm not going to be emotionally blackmailed into giving five stars like the majority of people reviewing here.
Printer pix are awful, they charge exorbitant delivery charges after you've spent ages creating your product, in the hope that a few people like us will just go ahead and order rather than face having to start again elsewhere.
The product was shoddy and poorly made.
The packaging and delivery time scales are awful and incorrectly advertised.
The customer service did not respond for several weeks via email/social media/webchat and we couldn't call because the phone number for support is premium rate.
I genuinely believe the only thing that got me a resolution was my telling them I had reported them to trading standards over breaches of the Consumer Rights Act.
Eddy was great, and helpful, but too late. The call from him was somewhat akin to handing someone a hanky an hour after they sneezed.

My first photobook was acknowleged (eventually) by the company as being substandard. Many emails and weeks later I received their 'quality controlled' replacement book.
The photos were no better, there were marks on the page edges and they had failed to print the last page. Their Social Interactive Team completely ignored my emails - very professional.
I resorted to ordinary complaints method. Response - send photos, which I did. Two days later I received the reply

"I am Sorry for the inconvenience caused on this. Thankyou for sending the photos and having checked in the preview and found that we have printed exactly the same as you have designed. And we are unable to help you on this.

Kind regards,
Vince Solomon
Printerpix Customer Service Team"

So my replacement book was designed to have a page missing and black marks on the page edges! Clearly I hadn't designed it like that but they are obviously not going to correct their mistakes.

Save yourself the hassles. Avoid this company and shop elsewhere

Kayla notified me that my order had a problem. She then followed through to help me to correct and complete the order. Her speedy and expertly handling of my case was greatly appreciated.

Kayla helped me resolve an issue I had with the quality of my product. The issue was resolved very quickly and she was so helpful. Pleasure to the company

Kayla was able to quickly and effectively answer my questions and take care of my request. I think she would be a great asset to any team and I am so grateful she took care of me today!

Anna was so helpful and I received a perfect wall art picture with her help, it's just beautiful xxx
Thank you so much great printing and backup service 100% xx Anna your a Star xx

Helpful quick & professional, Nancy helped me cancel my order so I could re order with my amended project, she was quick and efficient and I'm a super happy customer thanks again Nancy!

Having received two photo mugs where the picture was under exposed my web chat with Nancy was very successful and she sorted it all out, well done!

Great customer service by Nancy. I had a faulty blanket (after ordering 3 others which were lovely) and issue was dealt with quickly and efficiently

Perfect customer service kind and very friendly I solved my problem in just 5 minutes. Very satisfied with their speed congratulations

Helped me loads when I had problem with order. Order otherwise is great quality and so soft! Would definitely buy again

Nancy was very helpful by chat, she's done everything for my order to be delivered as soon as possible

Nancy was so helpful in dealing with my query. Excellent service and very happy with the outcome today.

Amazing and helpful and wonderful really helped me out with my vouchers 10* excellent customer services support

Nancy was incredibly patient and helpful, and will probably save my Christmas from being a complete bust. Thank you so much to Nancy!

Spoke to Kayla this morning and she resolved my issue really quick and sorted m order. Great service

Spoke with Andrea after my order was sent incorrectly. She was quick and efficient and sorted out my issue easily. Many thanks!

FAKE DELIVERY DATES EVEN AFTER I PAID EXTRA FOR A NEXT DAY DELIVERY

I EVENTUALLY HAD TO COLLECT THE ITEMS 30 MILES AWAY AND THE ITEMS WERE OF POOR CHEAP QUALITY

SPOKE WITH A VERY KIND AND UNDERSTANDING LADY REGARDING PLACING AN ORDER AND HER ADVICE AND CAREFUL INSTRUCTIONS ON HOW TO PLACE MY ORDER WAS NEXT TO NONE... EXCELLENT SERVICE

Nancy dealt with my issue where I had entered the wrong delivery address.
The help was quick and the issue sorted in now time at all.