Print Your Pet

I placed my order on 11/16 well before the Christmas deadline. Their website had a glitch and I was not able to add a picture when ordering. I had emailed them next day advising that I was not able to add a picture and was told to email one over which I did on 11/17. I received another email on 11/26 saying they still didn't have a picture which i resent immediately after mentioning that I had already sent 10 days ago. Print Your Pet replied on 12/2 that it was received again, and that has been the last I have heard from them. I have sent multiple emails confirming everything is in order with zero replies. I resorted to a Facebook message as well with no reply. I had to go through my credit card company to dispute the charge since I still have yet to get a reply. There are too many other companies like this to waste your time with Print Your Pet! Stay away and spend your money on a much more responsive company

I put an order in around 6 weeks ago, which was quite expensive and a big purchase being a college student. I understood that the design process/shipping would take 4-6 weeks and I was fine with that. However here we are, with no updates, no sign of the company working on the order, and not being able to get in contact with them. I would absolutely not recommend buying from Print Your Pet' due to a lack of customer service. It seems like a scam and I wish I had done more research before ordering from this company. Please save your money and do research to find a better company!

Looks like I'm in the same situation as others. Socks have not been received and I ordered them November of 2017 as a Christmas present... that's all I really need to say. They went into production end of January and then wasn't shipped until May of this year, but when I ordered them it was an apparent "4-6 week turn-around". I've gotten nowhere with customer service as they've claimed from their end the socks have been "shipped" thus they have nothing to do with it. Their shipping company is the same level as useless as them, not happy at all, don't even bother.

I ordered a blanket of our deceased family dog as a touching gift to be given to my sister. This was the one gift I was most excited for and, as with many others, was promised a prompt delivery if I ordered before November 25th. A week goes by and no change on my order as per their website. I emailed them and did receive a response at this time, however it was extremely vague. "I promise we are working on it", they said. Few more weeks go by with no change. Since then they have not responded to my emails and I am convinced my order will remain unfulfilled indefinitely. I wish I had looked at reviews on this company before wasting my time. Countless reviews can't lie! These people are crooks. Save your money.

Ordered in November, it is February. I sent about 20/30 messages. I was answered once in January that they are very behind and it would be sent in a couple of weeks. I still do not have my order and they have not responded. The process your credit card almost immediately and never send the product. Horrible.

I was super excited to give a print your pet mug as a Christmas gift. However, the site claims 2-4 weeks and I ordered over 4 weeks ago and have heard nothing (haven't even received a mock up for approval or anything). I emailed for a time estimate, acknowledging that the holiday season would cause delays, and received an obviously mass email with no real answer. I have since emailed three times asking for a real estimate in regards to a timeline as well as simply asking for a confirmation that the company is not a scam (which I read in outside reviews after ordering) and have heard nothing back. Great product and cause in theory, and hope it's amazing as it seems, but am beginning to be doubtful. Still praying for it's legitimacy though because the product seems amazing! Will amend my review with any updates for you all :)

I order $114 worth of merchandise from this company for Christmas gifts on Nov. 8, well ahead of the website's stated deadline to receive by Christmas. It's now Jan 8. And I still have no products. I've emailed numerous times and if they did respond, which was only a couple of times, they asked me to be patient but still couldn't give me any idea of when I could expect my order. They have horrible customer service and have collected my money but have not fulfilled the order. Save yourself your money, the hassle and frustration.

Do
Yourself a favor and call your credit card company. I ordered back in October and have yet to get anything. Told them I wanted a refund or else I would do a charge back and they emailed saying I was threatening them. They stole my money!

I put in a order for a mug november first. And they have yet to ship it out. In the beginning they gave me a code to look up the status of my order. Ive been checking it everyday and now ironically it just disappears, I no longer have access to see where it is or if it even shipped out. This is annoying: l it was also a Christmas present.

I placed an order on 11/2/18, in plenty of time of there Christmas delivery cut off of 11/25, here it is January 6th and I have yet to recieve my order or shipping information. I have emailed them 4 times with no response. Extremely disappointing.

Ordered in November. Now Feb. Messaged, emailed, facebooked and tweeted politely asking for updates. They blocked me. DO NOT BUY FROM THEM! Wish I'd researched properly before placing the order. Have disputed the charges and got money back, thank goodness, but this business falsely represents itself as a caring company that can deliver quality products with friendly service. It does none of these things.

Ordered a blanket in November with a "guarantee" ad from them saying if ordered by "x" date you will receive items in time for x-mas. Well here we are and its January 14,2019 and I have yet to receive my blanket. I had e-mailed them about a week before x-mas to check the status of my order with no response and could not find a phone number anywhere. Very disappointing and terrible customer service. They should have sent out a mass e-mail prior to the holiday stating they were experiencing a back up in production due to high volume and that items will be delayed into the new year WITH an opt out option for a refund. This was supposed to be a gift and I had to run around last minute to find a half $#*! gift vs this which was supposed to be something sentimental to that person. So annoyed. Do not waste your time or your money with this company. I don't care how good or how nice the items look when they FINALLY come in. NOT WORTH IT TO ME.

Last year I had a horrible experience buying a blanket. I reviewed the company then and never received an apology. Now I got a new email promoting a sale they are having.
I sent the following email;

" Are you kidding me? You took almost 6 months to send me the blanket I ordered. Which made it late for a birthday. Then every time I inquired you said you would "put a rush on it" which was clearly a delay tactic. Your company sent no explanation or apology. I will never order from you again and I will share this opinion with everyone I can! Your company is a horrible company! The are thousands of reviewers that had my same experience."

This was their reply;

"Good thing we've sold over 100k orders."

This company is a total ripoff with the worst artwork and I have better rags than the material they use for the so called blankets. Stay far away from this company you will be completely disappointed.

I ordered a blanket from here for Christmas for my daughter. I realized that I wouldn't receive it before Christmas because of the time I ordered it. Here we are in February, still no blanket. I have sent numerous emails and even a message through Facebook since I cannot find a Customer Service phone number. No response at all! Lesson learned, grateful I only ordered one item and not more. They had no problem taking my money!

The worst customer service ever! Like everyone else I ordered well before the deadline for Christmas. All my emails asking for updates were ignored. On Christmas Day I still hadn't even been sent the artwork to approve, so I filed a complaint with PayPal. I was refunded within 10 days as Print Your Pet didn't even respond to the claim.

Ordered 11/28/18. It is 02/03/19 and still have not received a phone case. They are trying to say they have a huge backlog, but they have not responded to multiple emails. I ordered this item for my sister who's dog passed away and now when I check on 'order status' it's trying to tell me my order doesn't exist.

I made an order on November 4th 2018... it took over a month to receive the image for approval and it has now been over a week and I still have no tracking number... I have sent several emails with no response... I feel dumb and pissed all at the same time

Just like everyone else here, they took my money and never filled my order. Do not order from this site! They don't communicate and have a policy of not issuing refunds. It doesn't seem like anyone else actually received their orders.

I ordered a blanket in November of 2018. It's March 2019 and I still have not received anything. They don't respond to emails or phone calls. Now I have to deal with filing complaints with the FTC's Bureau of Consumer Protection and Better Business Bureau. Hopefully I'll get my money back.

I ordered a blanket for my daughter with her cat's picture on it for Christmas. I paid for the blanket and was promised a 3-4 week delivery. It is now December 23rd and still no blanket. I have sent several emails. They even showed me the art work. I am more disappointed than angry. Rating should be a 0

I ordered before the cut off date for Christmas delivery. I emailed them 4 times, I sent them a message through Facebook messenger and no response to anything. The order was paid in full and I have nothing to show for it.

I agree 100 percent with all of these reviews. I have been waiting for over 4 months for my product. And I have sent numerous emails only to receive short rude responses. I have now filed a complaint with Paypal. RIDICULOUS!