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Do not trust this company. He has several people he has scammed. Unfulfilled orders and not returning money for returned product.
-we went through a headache of a return and never got our money back. Several hundred dollars. He has excuses for everything.
He even writes his own long winded reviews to boost this score. Do not trust the reviews from blck jimy neutron (i probably spelled it wrong but you get the idea) just read his rants. He takes all his energy he could be using to do the right thing and instead writes long winded stuff on the internet. Facebook etc. He says he's not a scammer but i don't know how else to define person who says they will return your money and then doesn't. Dewayne Mclendon. Look him up. Also, i have receipts if need be. It's been so long now I'd have to go back and check dates. I'm sure he will respond to this review with nonsense.
Date of experience: August 6, 2024
Prius Overlanding is a scam. 3 years ago i ordered an " in stock" lift kit. Half the kit arrived within 30 days but the parts did not fit correctly. The rest of the order did not arrive and emails to support promised completion within 30,60, then 90 days. I repeatedly called the support number and only received a call back when i complained to the Wyoming Attorney Generals office. I have received nothing useable from prius overlanding and no refund.
Tip for consumers:
Prius Overlanding is a scam
Date of experience: April 7, 2022
Hello Patrick,
We're deeply apologetic about the challenges you've faced with your order. We understand it has been a long wait, and not having the parts fit as expected is certainly frustrating. We're continually working to improve our fulfillment and customer service processes to prevent such issues in the future. Thank you for your patience, and we are committed to resolving this matter to your satisfaction.
I ordered my Prius blackout window shades about 4 months prior to there arriving. However, the long supply chain delay was very well communicated to me in the product description and also with the owner reaching out by email. The quality was good and I'm happy with my purchase.
Date of experience: June 3, 2023
These scammers have $1300 of my money and will not deliver or give me a refund.
I will update this post with all the details regarding the purchase
Date of experience: February 23, 2024
Dear Michael,
We are truly sorry for the delays and any communication lapses during this process. Rest assured, your order is on its way. Due to an unprecedented surge in demand for our parts, it was only last year that we were able to adequately scale our operations to handle the volume of orders we receive. We appreciate your patience and are dedicated to making this right for you.
Hello Sarah,
We are deeply saddened by the situation surrounding your husband’s order. It is indeed unfortunate that the trailer hitch did not fit as expected, a rare mismatch we genuinely regret. We appreciate your husband's understanding as we worked promptly to ship the order shortly after it was placed and subsequently provided a return shipping label.
Moreover, the impact of negative comments from individuals who are not our customers has created significant operational challenges, delaying our ability to process refunds promptly, including yours. We are particularly disheartened by the choice of words in your review. Knowing that we strive to ship quality parts, it is disappointing to see such harsh criticism, which compounds the challenges we face. This not only affects our ability to serve genuine customers like yourself but also hampers our efforts to swiftly resolve issues.
We aim for transparency and fairness in all our dealings, and we are committed to resolving this matter to your satisfaction. We encourage you to include all pertinent correspondence when filing with the Attorney General, as this will help us address the situation effectively through mediation. Your feedback is crucial to us, and we are here to work through these complications together.