Houzz Pro

They talked me into trying them out for a year so I did I paid for a year in full so it would prevent them from trying some bs. Well little did I know they have an auto renew clause that they don't tell you about when they tell you to just try it for a year. I had no idea it renewed until I started getting emails about failed payment. I gave them a card over the phone to pay for the year and did not give them permission to keep it on file which they did. At least to my luck the card expired so they couldn't use it. Now I have been trying to cancel it for a few months and still no luck they are a horrible business to work worth.

Houzz has been great to use for advertising to generate new leads and business in this time of COVID. I have used it for years as a place to have my portfolio and client reviews on display for possible clients to check me out. I don't use most of their project management tools that they have developed because I have been doing this for a long time before Houzz even existed but if I was just starting out and never worked for architects or designers before, I would probably find it helpful.

I signed up about three months ago was supposed to have a website live within 2 months I just got the info last week to start my website. I cannot get into my dashboard because they have some email I never heard of that I never knew so I could not set up my site. I talked to a supervisor I told them I want to cancel they told me I could to whatever I wanted but they would pull my money out of bank no matter what I did. I have been trying to get ahold of them and talk to someone that can help but they will not return my calls or my email.

They kept charging us after we cancelled our membership so we called and to cancel it again and get our money refunded back to us that they charged us for the time after we had cancelled with them. They're customer service is horrible! The lady said she would have to refer the request to their cancellations department and they would call us as soon as they got it. I asked if I could just call the cancellations department myself and talk to them and she said that they we could not call them. So I said we could just wait for their call but it never came and we just got an email saying they wanted to set up a time to call us. We said they they could call us immediately and we told them the situation. The call came a week later and she said they had no record of my husband calling and cancelling, my husband insisted that he did and that they should not be charged after that and they fraudulently took that money from us. She said she could not cancel the membership and would have to talk to people in her department and get back to us. We'll she never did call us back. We also have disputed the charges with our bank and cancelled the card they were using to charge us. However our bank has come back and told us the company said those weren't fraudulent charges. We are going to have to fight this somehow because this company has stolen from us, lied and cheated us and we're not gonna just let them get away with this!

Like many others on this website I enrolled in their pro services on 2020. The renewal and cancellation terms were misleading and unclear. California Consumer law section ******* requires that certain things occur but they do not abide by them. I dont have enough space to include the full details but some of them say it is unlawful for a business to *******(3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. Or *******(1) Fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner...
Clear and conspicuous has a clear definition which is not met by HOUZZ.

They are trying to bill me for renewal but I cannot cancel or change my subscription. It seems to me that Houzz is taking advantage of contractors through unclear and misleading terms and conditions.

After being hounded for years by their persistent sales team we finally committed for a year of "Pro" service for our design company. This was very expensive and yielded no solid leads after one year.

For comparison, Google gave us almost 3,000 referrals in a year, Instagram almost 8,000.
Houzz Pro... 30. In an entire year. Less than 3 click throughs a month for $400 a month.

After a year they renewed us on a month to month basis for $400 a month with no fore warning or any follow up to see what we had thought of their "service".
Our Houzz Pro "dashboard" contains no information on billing, renewal terms or renewal dates.
To cancel your auto renewal you have to do it on the phone, 30 days in advance.
Our sales rep. No longer answers emails and will not address this issue.
We are disputing this with Visa and we keep getting charged.
We block Houzz Pro and next month we get billed by Houzz Advertising.

Truly a terrible, parasitic, dishonest company that provides zero value.
Avoid, avoid, avoid.

Despite numerous attempts to cancel our subscription, our requests were not properly addressed.

We started our cancellation process in February 2023, expressing our intention not to renew the subscription. Our requests, sent directly to our assigned Client Success Manager, were acknowledged but not processed. Instead, they continued to promote their services.

Unfortunately, the formal cancellation process which involves sending a notice to a specific email (*******@houzz.com) was never explicitly stated in our conversations. Assuming our direct emails sufficed, we were surprised when we got charged for another year in June.

Upon realization, we followed the official procedure and sent a formal notice. We requested them to reconsider the June charge as our intent to cancel was communicated repeatedly well before the renewal. However, they stated they will continue to charge us until this new year contract is over.

Our experience has been frustrating and we feel a lack of transparent communication from Houzz's side. While the platform might offer some great features, their handling of our cancellation attempts has been less than satisfactory. I'd advise potential customers to ensure they fully understand the cancellation process and keep all communication records for reference.

There is a reason why they make you bundle your marketing and project management software and ask you to sign a one year contract. That reason is that they want to take as much money from you as they can. They don't care about you or your business. Then, when you are finding the software to be sub-par and you haven't had a single lead from the "marketing" (6 months and counting) and you are paying $350.00 a month and want out, they can wave the contract and say, "you signed the contract." I had been using Houzz as a homeowner from the beginning and I trusted Houzz and thought the Pro program would pay for itself. Boy was I wrong! I reported them to the Better Business Bureau, but again, the contract. So unless you love throwing away hundreds of dollars each month, I would recommend you steer clear of Houzz Pro. I want to warn my fellow interior designers with new, small business so that they do not get caught in the same trap that I walked into. Photos of my work so you can see I'm really a designer.

DO NOT get into business them. It is an auto renewal contract and the Terms and Conditions are hidden in a hyperlink. If you try to cancel, you WILL be sold on keeping the contract with some "deal". Unfortunately, their service provided virtually NO LEADS and their "website" and "CRM" are terrible and weak. This was for the cost of over $15,000. The website is a landing page and not a true website. We held up our end of the contract even after going in a different direction with a different website and CRM. We emailed on 8/31/23 to cancel the subscription which was to renew on 9/29/23 and was ignored. They say in their hidden Terms and Conditions that they require a 30 day notice, we were 2 DAYS LATE and were not informed of the 30 day subscription by our customer account managers. During our 2 1/2 years with HOUZZ we were assigned 3 different customer account managers so very challenging to keep track of who is helping you. The most recent account manager never reached out to us for support or to discuss the subscription renewal. They will NOT work with you and refuse to allow you to speak to any supervisors to resolve isssues.