Houzz Pro

They talked me into trying them out for a year so I did I paid for a year in full so it would prevent them from trying some bs. Well little did I know they have an auto renew clause that they don't tell you about when they tell you to just try it for a year. I had no idea it renewed until I started getting emails about failed payment. I gave them a card over the phone to pay for the year and did not give them permission to keep it on file which they did. At least to my luck the card expired so they couldn't use it. Now I have been trying to cancel it for a few months and still no luck they are a horrible business to work worth.

Houzz has been great to use for advertising to generate new leads and business in this time of COVID. I have used it for years as a place to have my portfolio and client reviews on display for possible clients to check me out. I don't use most of their project management tools that they have developed because I have been doing this for a long time before Houzz even existed but if I was just starting out and never worked for architects or designers before, I would probably find it helpful.

I signed up about three months ago was supposed to have a website live within 2 months I just got the info last week to start my website. I cannot get into my dashboard because they have some email I never heard of that I never knew so I could not set up my site. I talked to a supervisor I told them I want to cancel they told me I could to whatever I wanted but they would pull my money out of bank no matter what I did. I have been trying to get ahold of them and talk to someone that can help but they will not return my calls or my email.

They kept charging us after we cancelled our membership so we called and to cancel it again and get our money refunded back to us that they charged us for the time after we had cancelled with them. They're customer service is horrible! The lady said she would have to refer the request to their cancellations department and they would call us as soon as they got it. I asked if I could just call the cancellations department myself and talk to them and she said that they we could not call them. So I said we could just wait for their call but it never came and we just got an email saying they wanted to set up a time to call us. We said they they could call us immediately and we told them the situation. The call came a week later and she said they had no record of my husband calling and cancelling, my husband insisted that he did and that they should not be charged after that and they fraudulently took that money from us. She said she could not cancel the membership and would have to talk to people in her department and get back to us. We'll she never did call us back. We also have disputed the charges with our bank and cancelled the card they were using to charge us. However our bank has come back and told us the company said those weren't fraudulent charges. We are going to have to fight this somehow because this company has stolen from us, lied and cheated us and we're not gonna just let them get away with this!