Houzz Pro

We had high hopes for Houzz, but it's done nothing but take our money and refuse to cancel our account either online, via email, or via phone call. In terms of the service provided, we got one lead in 12 months for a 10+ county area.

We have been unhappy Houzz customers for over a year. We signed a year-long committment and couldn't wait for the year to end so we could be released from our contract. At the end of the year, we tried to cancel our account online, but there is no option to do so. You have to call. We called and were told we needed to contact our account manager (whom we have never spoken to). We left voicemail messages on three different days a little before our contract was up. We never received a return call.

We then blocked our credit card so it wouldn't be charged, and the account manager reached right out to us letting us know payment our credit card was declined and payment was due. Replies to that email went unreturned. After three weeks, we turned the credit card back on and Houzz immediately charged us $1504. We called the customer support line again and were told we needed to get an appointment with the account manager to cancel our account. The customer support agent said she'd pass our information along to our account manager. Still no call. Three days later, we received an email that the customer support ticket had been marked as solved, yet no one has returned our calls or emails. And we're still out $1504. What a pain!

We don't write negative reviews lightly, as we know how harmful a negative review can be to a business. However, other businesses and contractors should know the experience we've had and proceed with caution.