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Houzz Pro

How would you rate Houzz Pro?
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Georgia
1 review
1 helpful vote
Follow Tom C.
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Our company has been with Houzz since 2015. One thing I have learned over these years is that Houzz is a trusted company that a very large number people turn to when they are thinking of renovating their home. This has made them an ideal partner for us, since we too are a trusted company as well. Our association with Houzz has definitely been the lifeblood of our business. We continue to rely on their expertise is drawing customers to us and validating our high standards.

Date of experience: October 25, 2020
Connecticut
1 review
0 helpful votes
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Great Site and Support
October 23, 2020

I've been a member of Houzz for many years and it remains one of my best lead generating sources. The site is very well maintained and the support staff are very attentive. My sales representative Kristine, is always available to help and does so quickly. She takes the time to communicate ways to improve my business. This is one of the biggest reasons I continue to work with Houzz.com.

Date of experience: October 22, 2020
Canada
1 review
1 helpful vote
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Amazing person!
October 26, 2020

Michelle is an absolutely terrific person that cares about her clients. She makes us feel like our account is the only one that matters. She is also extremely knowledgeable at her job. She is quick to act on our request and does not hesitate to recommend improvements. Michelle is the reason why our company decided to stay with Houzz after a rocky start and we are extremely happy for the guidance she provides.

Date of experience: October 26, 2020
Canada
1 review
0 helpful votes
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Great service
November 4, 2020

Ann has been very responsive, and a professional in every manor. It has been a pleasure to work with her on setting up our account and getting the answers we need to move forward in a positive direction. Thank you Ann for everything to date.

Date of experience: November 4, 2020
Rhode Island
1 review
0 helpful votes
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Perfect for professional residential contractors. An all in one program to effectively run your business and generate good quality leads. My only gripe is that there aren't many small jobs that come through but still no complaints. I would highly recommend over the competitors.

Date of experience: July 5, 2022
South Carolina
2 reviews
0 helpful votes
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Our HOUZZPRO account has been down for over 1 week. When you call their support number, the recording asks you to hang up and go to their web site to log a support ticket. We have done this twice now! They say it will take from 48-72 hours for it to be reviewed. We submitted our first ticket on June 5th, 2023. We manage multiple construction projects but cannot create a change order, an estimate, send an invoice, etc. Not to mention we are paying over $700.00 per month for leads...which we are also not getting! This is terrible customer support from a company we entrusted to help us manage our projects and lead generation. Buyer beware

Date of experience: June 12, 2023
Utah
1 review
0 helpful votes
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Effective tool
November 17, 2020

As the old saying goes, "a picture is worth a thousand words." As a professional home designer for over 34 years, Houzz has become one of my go-to tools not only for showcasing my projects, advertising, and attracting new business but as one of my primary tools for helping my clients convey their ideas and concepts. Having my clients share their collection of inspirational photos allows me to better understand the design style and features they are after. And now with all of the new Pro features, such as tracking metrics and potential leads, aside from word-of-mouth referrals, Houzz has become my number one source of new business. And the service I receive from my Houzz rep Ashlee P is top-notch. Thank you, Houzz! I look forward to all of the new features and improvements ahead.

Date of experience: November 16, 2020
New York
1 review
0 helpful votes
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Best of Houzz
October 26, 2020

Houzz has been a valuable partner in our marketing plan. We have an established, long term relationship with the company and find that the platform they provide helps us reach our customers (and potential customers) with up-to-date product photos. This platform allows potential customers to contact us directly but also provides the tools for us to set parameters for generated leads. I appreciate the regular tele-meeting reviews with Haley Hinman who keeps me abreast of any new features Houzz launches and shows a genuine interest in helping our profile succeed.

Date of experience: October 26, 2020
Canada
1 review
0 helpful votes
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Very Accommodating
October 28, 2020

Ati, and Houzz have been very accommodating to our small business needs. They seem to understand that not all companies have large budgets. I'm personally very grateful for their efforts in catering for us, and getting us started on our Houzz journey. We're enjoying the professional platform, and hoping it will lead to increased business.

Date of experience: October 28, 2020
New Jersey
2 reviews
0 helpful votes
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Kris Kinkead is doing a great job as our Houzz liaison. He's on top of scheduling our monthly meetings, he provides valuable insight into the benefits of Houzz Pro, and he clearly walks us through the nuances of the system. With the few questions that have arisen for us, he's quick to reply and provides a thoughtful and concise response. Well done!

Date of experience: October 24, 2020

Overview

Houzz Pro has a rating of 2.9 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Houzz Pro most frequently mention customer service, free trial and credit card. Houzz Pro ranks 4th among Home Remodeling sites.

service
47
value
46
shipping
10
returns
18
quality
39
This company responds to reviews on average within 2 days

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25 reviews