• ProChatRooms

ProChatRooms

Write a Review

Overview

ProChatRooms has a rating of 1.1 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. ProChatRooms ranks 80th among Chat sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
How would you rate ProChatRooms?
Top Critical Review

“Fair software. Absolutely zero support.”

Don N.
1/27/16

Software is decent. You better know some coding though because there are some issues. Most can be resolved but you will have to figure it out yourself. Installed it over a week ago. Have sent several messages to support and have never received a single reply. I've posted on their community forum. Also not a single response. Finally filed a PayPal dispute and did get a refund for two plugins that I couldn't get to work at all and no help with. I have the basic text chat working so can live with it. Wouldn't buy if I had it to do again though.

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user johnr221
1 review
3 helpful votes
  • Send Message
May 29th, 2015

We bought this a month ago. Support is no where to be found. I wrote about 2 weeks ago, almost every day but they, which is one person, Jeff, is not answering. The gallery plug in, runs a row of your users right smack in the middle of the page. That is a far cry from what they show on their demo website.

What you see, is NOT what you get. That is why it looks so good.

All software has their tweaks, but it is unacceptable when there are this many on a clean install, and they, Jeff, doesn't respond. Not to mention, under our account, I could see we had not been activated so nothing worked. I told him that was the problem, just turn it on. That was 2 weeks.

Tip for consumers:
Don't buy it no matter how good it looks on their website.

Service
Value
Quality
Thumbnail of user peterp49
4 reviews
8 helpful votes
  • Send Message
January 9th, 2014

Got to say I have similar experience like everyone else with this script. I'm no stranger to installing website scripts so this was easy for me - that wasn't the problem though. Performance wise prochatrooms are very poor. If you are looking at chatting with a couple of friends then it's OK, if you are looking at having a website chat room with activity - forget it. This is buggy and full of problems. Support doesn't exist and in terms of cost - you get what you pay for! Although this isn't really a cheap script it should be far better!

Thumbnail of user jeffl44
Jeff L. – ProChatRooms Rep

Hello Peter P,

Firstly, sorry for the late reply we have only recently been made aware of this website. Should you have any issues with our software we are more than happy to provide support.

Please let me know if i can be of any assistance.

Best Regards,
Jeff

Thumbnail of user tom450
2 reviews
9 helpful votes
  • Send Message
March 13th, 2012

I too experienced the same situation. I bought through PayPal ProChatRooms software along with the Remove Branding for $80. I requested the free installation and they never installed it. I then Hired a programmer to install it for me and they said there was something wrong with the program; it would not install because it was missing critical files. When contacting ProChatRooms I received no response. It is most certainly a scam.

Thumbnail of user leen105
1 review
2 helpful votes
  • Send Message
December 26th, 2014

Do not buy. They will delete you from their database after 30 days so, as to confuse you that you are typing in wrong login details to download new updates. When you type in a valid email address it will state you are not registered. In other words, they want you to pay again to get updates from them. Look at their terms of service, they will give you 60 days support after purchase and then delete you from their database. CRIMINALS!

The Chat script is not the best either. Go with BlabPRO if your looking for a working chat
Google it.

Thumbnail of user jeffl44
Jeff L. – ProChatRooms Rep

Hello,

Please allow me to correct you regarding your claim of the deletion of customer accounts once their support package has expired. All customers (even if their support package has expired) can still login to the customer area to get free updates for our products at any time. We do not impose any restrictions on downloading free updates for our software nor do we ever delete any customer accounts when their support packages expire.

If you are having issues trying to login to our customer area please contact me and i will be happy to assist you.

Best Regards,
Jeff

Thumbnail of user donalisas
2 reviews
3 helpful votes
  • Send Message
July 22nd, 2016

I tried to contact then before purchasing it, it's true they won't get back to you even if you try to email them at least 3 times, I finally gave up. The reviews are right they wont get back to you don't waste your money or time.

Thumbnail of user olegt3
1 review
1 helpful vote
  • Send Message
December 15th, 2015

If you want a videochat than buy something better than that. Webcams issues posted on their forum years ago and still are not solved and present in new versions of the chat.

Looks like Jeff (the only guy runnig all the company and support) just dont care.

Tip for consumers:
I recomend spending more money, but buying something that works fine. Or you will waste your money and time for nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alih23
1 review
2 helpful votes
  • Send Message
February 10th, 2014

This is the cheapest software i saw in my live. It's very very very bad
I am not recommended
You can download the software only ones after buy. Then you need to pay again to download it.
No support, no info about files to chmood, there is no install guide

Zero start

Thumbnail of user jeffl44
Jeff L. – ProChatRooms Rep

Hello Ali H,

Firstly, sorry for the late reply we have only recently been made aware of this website. Our FAQ page states very clearly that there is an administration fee to reactivate expired download links after the software has been initially download. Our software includes a README file that clearly explains how to install the software and we offer full support via email, live chat (if requested) and our community forum.

If you would like to contact us we would be happy to assist you.

Best Regards,
Jeff

Thumbnail of user donn1791
1 review
1 helpful vote
  • Send Message
January 27th, 2016

Software is decent. You better know some coding though because there are some issues. Most can be resolved but you will have to figure it out yourself. Installed it over a week ago. Have sent several messages to support and have never received a single reply. I've posted on their community forum. Also not a single response. Finally filed a PayPal dispute and did get a refund for two plugins that I couldn't get to work at all and no help with. I have the basic text chat working so can live with it. Wouldn't buy if I had it to do again though.

Thumbnail of user annep10
2 reviews
6 helpful votes
  • Send Message
February 26th, 2013

I just bought the software and subscribed to the audi/video and events plugins. Lots of contact before I paid and they installed it within a week but it just doesn't work. You can't register, the rooms aren't showing, you always log in to the lobby no matter what room you click on and there are no webcams in sight, I could go on and on. This was two weeks ago and guess what? They aren't answering my emails or support requests and won't verify me for the community forum so that I can see what the problems might be. My son looked at the software and said 'you've been scammed, this programme is rubbish' I have requested a refund through Paypal and am waiting...

Thumbnail of user edr47
1 review
1 helpful vote
  • Send Message
July 21st, 2016

I have the verdion 7 and I bought the 8, I installed it and I add a new language. But when I change to other chat room return to english. I've written four or five time and I don't get answer.

Thumbnail of user jimmyc49
1 review
0 helpful votes
  • Send Message
April 2nd, 2016

Hello all,

Scam Video Chat plugin. I also spent like $130:00. First you have to have vps to run it. I also spent another $100 to have a guy to do it. He worked on it big time and can't get it going! He even say big time issues.

It costing me $230 for nothing! Also on their site, say $20 hosting. Another area say $50. I guess final calls to kissed my money goodbye, lived and learned I guess.

I now thinking to get on vps server but if prochatroom is a haywire in all aspects. It will cost even much more to get it going. That's no guaranteed! Then what next?

Site say is fine on a shared something like that and I asked, he also say ya is fine use it on a shared server! That is a big time lied. After I purchased it. And can't get it going, then I realized the way he answers all that. Call my hosting, oh well, it wouldn't work on the shared.

Ya, the support for buying question is big time fast responded. Once your money had paid. Whoever that $#*! would not answer. Takes weeks to answered with the questions you asked about, but turned around to play stupid and/or to make you believed, etc, etc.

They are not from the U.S. so all that money prochat scams, they are making big time on their country money!

I tried to find review before buy, can't find this until now. Oh well, is kind of late now!

If anyone know a good live video chat. Please send link to help other people who wouldn't be scammed again.

Too bad there's no below ONE star. I want to give them that NOT one star.

Thanks so much. Also Hope we get there someday on the good side.

Thanks for reading!

Thumbnail of user geraldp
1 review
5 helpful votes
  • Send Message
March 27th, 2010

They do not answer their emails. There is no contact phone. "PayPal" takes your money, but PayPal has no links that can refund your money.

Thumbnail of user cindyc25
1 review
4 helpful votes
  • Send Message
December 20th, 2013

Buy at your own risk, there is no technical support when things go wrong, and trust me, things will go wrong.

Thumbnail of user jeffl44
Jeff L. – ProChatRooms Rep

Hello Cindy C,

Firstly, sorry for the late reply we have only recently been made aware of this website. Should you have any issues with our software we are more than happy to provide support. As explained in my other replies today, we can be contacted by email, community forum and live chat (if requested).

Please let me know if i can be of any assistance.

Best Regards,
Jeff

Thumbnail of user avoidp
1 review
5 helpful votes
  • Send Message
June 7th, 2014

Paid over $130 for this piece of junk, selected free installation and despite me emailing them 4 times over several days NOTHING, no reply no nothing.

Then i open paypal case they hijack it and make up crap about me then escalate it so i cant reply.

EDIT 7th June 2014

I will be taking legal action as They refuse to rfund and they refused to install and they currently have my $134 dollars.

Ive since spent $179 for AVChat and prochatrooms have NEVER licenced or installed my chatroom so i have never used it ONCE.

Legal action will commence on monday morning and they have been notified they have 24 hours to refund in full.

Whatever you do avoid this company. They have fraudulently witheld $134 of mine as ive never had a licenced or installed product and i waited DAYS. They only spoke once i opened a paypal case that they hijacked and lied in...

Save yourself the aggro and look elsewhere when looking for chatrooms or video audio plug ins for wordpress
THEY ONLY CONTACTED ME AFTER I OPENED THE PAYPAL CASE.

Now they are getting funny in emails saying you aint getting a refund or the software.

Read the internet for reviews of these people and AVOID.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Chat Room Software.

Company Representative

Thumbnail of user jeffl44
Jeff L.

How do I know I can trust these reviews about ProChatRooms?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.1
15 reviews
Have a question about ProChatRooms?