Progressive

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had ******* miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance

Progressive is full of it. I got into an accident in nyc and had total coverage at the time. Unfortunately my vehicle was totaled. They took the vehicle from the tow lot before I could have my appraiser review it and before I even signed a release that would allow them to legally take possession of the vehicle.and to make matters worst, they then charged me as 2k deductible, and for scratches and a new battery totaling around 1k. They then low balled me with the payoff and value of my car stating it was only worth 15k when it was worth 17k minimum and took the 2k for the "deductible" which I would have used to get a new car because I need one for the line of work I am in. I would advise not to use they the claim representatives are very rude and unhelpful. And tho they promote great pricing when it comes down to actual claiming accidents and receiving a payout they're very malicious.

One of the worst insurance experiences. I had started my 6 month premium with them on Jan. 2023. They had charged $760 premium for a 6 month period. And when the 2nd 6 month period was about to start, they had increased the premium amount to $1462 (Almost double the initial amount). The reason that they had stated was obnoxius saying that they did an assessment of the area and the increase was due to 'rate adjustment'. Can't think of a better way to rip off money from the customers. Now that I want to add another vehicle to my existing policy which expires in Feb. 2024, they are giving me a quote for the whole 6 months although the new vehicle will be used only for 4 months of the policy period.
One of the customer care representatives put me on hold for 20 mins and then just hung up on me even after I clearly explained the math. Upon calling them again, they state that no matter when the vehicle was bought or added to the policy they still collect the premium for 6 months. This is the most illogical thing I have ever heard. Absolutely annoying. I don't know what to call this other than a way of literally stealing hard earned money of the customers.

I am making sure to write reviews all over. I need my fellow people to not purchase the wrong policy. In fact to not use the wrong company. Seeing how many negative reviews of this company there are should be eye opening to them. Or they just dont care! Progressive has the snapshot program that may help drivers save money based on your driving habbits. They now use an app on your smart phone that does NOT know when you're driving. Many times I've been negatively impacted by others driving when I ride along with someone. Not every single time but quite a few impacts have happened to me because of phone use. I never use my phone while I drive. In fact I religiously refuse to. So the fact I have dings on my record for 60% of the drive being on my phone is crap. Not happy and would not recommend this to anyone. I will not do business with progressive EVER again. My family and friends will be hearing about this. Absolutely ridiculous. And when you reach out concerning this they told me "it can tell when you are and are not driving". Clearly not. I personally would fire my entire team of directors with how ashamed I would be to run this company. This feels like absolute robbery

******Warning******** Progressive DOES provide insurance. BUT if you ever cancel, WATCH OUT! You notify them you are cancelling at the end of your current billing cycle because you will have coverage with another company starting then. You are charged for one more month for insurance which you do not pay because you have coverage with another company. They report to the credit bureau you owe them and hire a collection company to collect what amounts to a cancellation fee. Then they tell the state you have a lapse for not paying for double coverage getting your license or registration suspended which you have to pay to reinstate. Proof they know they no longer had coverage on you an you do not owe them. Happened to me and to two others I know. You will be BULLIED trying to stop you from cancelling. Then you will be PUNISHED for leaving them. ONE WAY OR ANOTHER YOU WILL PAY for ever having used them.

I have had progressive auto insurance for about 4 years and paid around $110 a month for below average coverage on our 09' Toyota Highlander. I recently made a claim for coverage on our front windshield which is a $0 deductible in the state of Florida. Progressive denied our claim due to a technicality. My first thought was how could an insurance deny a claim for around $200 when I pay them $1,400.00 a year for coverage and have NEVER made any claims? I spoke with the glass claim supervisor by the name of Jamey Smith. He told me that he would think about it over the weekend and get back to me. After chasing him down for almost a week he finally returned my call and was sorry to say that they would not pay for my windshield replacement. I found that Farm Bureau Insurance will provide more coverage on our car for about 40% less money. Please don't use Progressive Insurance or you will find yourself being lied to and searching for an honest and reliable Insurance company to cover your car too. #never1claimin4years

Totally unprofessional, looks and sounds like rip off gang. Do not recommend. They create false reasons to increase your premiums every cycle. There are much better insurances around.

To all friends; I am an innocent disability person, I want to sharied My experience with this scam progressive insurance to you so you won't get cheat like i did. I had bought insurance full cover for car and home from progressive but not differance as i don't have insurance covered. I had car accident and claim to progresssive so they refused to paid. For example an accident 4 or 5 parts were broken they only paid for 1 part and the rest they will not paid for it if you want to sue them you will have to spend alot of money and time. So I am very bad in english also disability peson and poor what can I do I am looking for help but I dont know how and i didn't get my justic but got will failed this scamer and make it sink to the bottom of the sea. My car was bad now i paid insurance for noting so the sooner you get away the more you saft. I hope that you will look for a trusted insurance company not like this junk progressive.

Poor customer service…all this company wants is your money! They will give you the run around when it comes to getting your car fixed.

Hit by a progressive insured driver. They are ignoring me and my claim. I am forced to take legal action to get my car replaced.

Delayed bait and switch. When first signed up, I was given a lower rate than what I had with Geico, but with the same coverage (why I switched).

When 6 months came and needed to renew, rate went up $95. Called the company, got transferred to sales department, and they said, well it was an initial e-sign discount, and when you renew, it comes off. Nowhere did I see this when I applied online, or on the paperwork that came with my new insurance cards. Maybe it was really fine print.

When I said if the rate doesn't go down, I will drop you, then offered me less coverage. I said no, I want the best protection, what I already have now. So they said we can't do anything for you. I said I dropped Geico as their rates kept going up. You guys aren't helping yourself. She had the guts to tell me that the reason Geico is raising their rates is that a lot of people are getting into accidents now and Geico has to pay for their claims. What BS. She also told me that a lot of people switch from Geico to Progressive and back again to get better rates with the same coverage, and I could be one of them.

Seriously?!?! What has happened to customer service these days?! Aren't you supposed to do your best to make the customer stay with you?! I guess I'm just a number. I will never go with these guys again.

And now, if I'm going to get another carrier, I will be calling the customer service line to make sure that what I see online is right. I would advise anyone reading this and wanting to change insurances to do the same. It did sound too good to be true...

I don't have any tickets, violations, or anything on my record, so I deserve a normal rate. I will be taking my business elsewhere... If they keep doing this, I hope they will lose enough customers and get enough bad reviews to either change their practices or go out of business. Not worth your time or effort. Forget all those commercials with Flo where they try to make themselves look good. They're a bunch of scammers. Good riddance!

They keep charging me after I paid in full. They want me to insure someone who has insurance already. Very bad don't use.

Removed a car from my policy a little over a month ago however they cannot tell me where my $104 overpayment went to.

They need a negative star they. Are not worthy of a one
Liars, thrives, dishonest
Progressive will keep upping your rates for no reason even though you paid 6 months in advance
Their app is the largest fraud of all
Pray you don't stop for a yellow light, or the car ahead of you who brakes suddenly
Or a child or animal
Runs ahead of you
Because that is called hard braking. When you call and tell them that these occasions do happen
They say they understand and don't worry about it
Yeah right the very next day I was thrown into a higher bracket as they knew many weeks had zero hard brakes but depending on sir Tustin
If they got 4 hard brakes in a week they wanted thst on your record
And by no means warm your car up on a cold winter night. If you let it run 30 minutes to drive 5 miles home
It will list you as taking 35 minutes to drive 5 miles
And if it is after 10 pm it is a dangerous time of the night. Thank god your car don't get car jacked. Progressive would likely seek the death penalty for the owner
Yes progressive is that bad

I also switched C C cards for billing once
One day after I did it
They discontinued my auto pay and charged me 39.00 to do it
Plus raised my premium 15% for dropping auto pay
And of course they never tell you why. They just do it. It wasn't until I canceled and asked how I could have a premium due that I found out. That's why I hate giving some places my C C to steal as they like. Progressive is one of the worst

RUN RUN RUN

It's a bait n trap company

I wish I could leave a zero star. Biggest scam out there and employees have zero empathy or accountability

They didn't want to help accident was last August.

To late now

And I was always paying
And says I didn't pay June plus I have the PROOF OF PAYMENT.

LIARS

RUN worst company... seriously I can't wait for the insurance company to put this crooks out of business. They the WORST out there.

STAY AWAY FROM THIS COMPANY, IM A PLATINUM AND I DISCONTINUED MY POLICY, PLEASE BEWARE.
From experience they will not help you, they will do everything and I mean everything to dodge to help you, Their agents seem like bodyguards for only the best interest for them. Someone hit my truck, and the other party had insurance but was not helping to cover it, So I called my insurance for help, and they my insurance found every reason to come back to give back only 96 dollars for repairs, and the whole quote was 6k my deductible is 1995 and the accident was not my fault? So the driver that hit me their insurance did not help Nor did my own? So heartbreaking and sad, I never given them issues I always paid my bill on time. 2k a month for my insurance I have 8 vehicles insured with them. An yet they treated me like it was my fault or someone up to something? All I wanted was my insurance to be my saver because I was a Great paying customer. Platinum at that. Driver please beware of them. They are fake, I will report them to whoever it is I need to report. But they can't do this, its robbery.

I email documents three times and they can't read them. I have no problem reading them. Terrible company. Canceled them!

Just like Geico! Raising rates for no apparent reason except "inflation!" What a ripoff!

Buyer beware!

I would like to write this review about Progressive motorcycle insurance. I have carried Progressive insurance on my motorcycle for over 10 years and never had any claims or violations during that time. This past year, in April of 2022, I experienced the loss of my very pristine 2009 Can-Am Spyder while it was parked inside my garage. The entire property, consisting of our cabin, garage, and approximately 92 pine trees, succumbed to a wildfire which consumed everything in a 22,000-acre area. When I reported this loss to Progressive, they insisted on towing the remnants from Flagstaff (where the wildfire was located) down to Phoenix to be assessed for the damage, even though I had sent them pictures of the burnt frame, which is all that remained (even the engine and wheels were gone). They stated that they needed the frame's VIN number. I had to plan a trip up to the burn area to meet with the tow truck operator to point out the wreckage, as I also had several off-road ATVs that were also lost in the fire. The towing company could not give me an exact time, so I had to be nearby the burned property during a 4-hour window when they might show up. Once the truck arrived, the driver refused to pick up the wreckage because it was too far back in what remained of the garage, and he was going to have to move some other objects to get to the motorcycle frame. Fortunately, I had another person there with me, and together the two of us were able to make enough room for the tow truck's winch to hook up to the motorcycle's frame and drag it out and onto the flatbed of the tow truck. Then the truck left, and I never knew where my frame ended up. I did receive a message sometime after, confirming that my motorcycle was indeed a total loss. They failed to offer a settlement amount which was enough to replace my motorcycle. My 2009 Can-Am Spyder had just 4000 miles on it. This bike was always garage kept and never was ridden in rain, mud, snow, or anything that could cause any cosmetic or mechanical damage to it. I expressed my disbelief about the amount and even sent many examples of comparable motorcycles for sale within 500 miles of my location. The people at Progressive told me that they didn't need to provide enough payment to purchase another motorcycle, just the market value. Okay, market value seems to me to be the amount to purchase a like model vehicle. Makes sense, right? I never asked to have any kind of vehicle to use since mine was burnt up. If it were my only means of transportation, this might have been the case. What if it had been stolen? What if it could've been repaired? Then, I would have needed a temporary vehicle to drive. I never asked nor was offered any of these. At any rate, I will never recommend Progressive insurance to anyone and will never use this company again. I thought this was a decent and reputable company, but it turns out they are neither.

PREMIUM RAISED BY $300 WITH NO ACCIDENTS, NO TICKETS, HOUSE ALARM, GATED COMMUNITY. GARBAGE INSURANCE COMPANY ROBBING CUSTOMERS IN MY OPINION!

Terrible communication from the claims agent Lauren Spegal when my truck was hit by a tree. Incident occurred 8/15/23 for reference. Her voicemail says that she's the best contact to handle questions about my claim and that she returns calls by the next day at 10 am as long as she is working which is Tuesday-Friday. Laruen Spegal has never communicated with me once; without me contacting her supervisor first after waiting 10 days for word, and multiple days for her to call me back after I finally reached out to Lauren Spegal and left a message and sent an email. That was to even find out if I could put my truck in the body shop because I didn't want to remove the tree if they needed pics! Then, after the body shop stuff, I still have not heard back from Lauren Spegal, even after going online and finding out that my claim was "closed". Well, the body shop was unaware and they say the claim shouldn't be closed because Progressive is having them cut the panels off the bed of my truck instead of replacing the whole bed which then creates more damage and, even though Progressive knows it'll create more damage, that the adjuster from Progressive has to come out and preview that damage created before they can proceed with fixing it and that adds to the claim. So now, I've called and left messages and sent another email to Lauren Spegal, as well as her supervisor, after waiting again 2 days for Lauren Spegal to return my call with no communication. This is ridiculous. My claim says it was closed and I should've been cut a check on 9/26/23 but it's now 10/5/23 at 9:43 am and I have no check, received no communication from anyone from Progressive, and have only found out about this through the Progressive website on Monday 10/2/23.