Progressive

Progressive insurance is a scam inusrance company. They will take your money month after month. Then we you have an acutal claim occur such as a windshield crack from a bird strike they will deny your claim and say you are a fraud in order to not repair your vehicle. What is the point of having insurance if they will not ever cover damage on your car. I can imagine if you have an actual collision they told me they would not cover this either that I would have to pay out of pocket for everything. Stay far away from progressive. They are the worst insurance company in the USA. Avoid like the plague.

I am making sure to write reviews all over. I need my fellow people to not purchase the wrong policy. In fact to not use the wrong company. Seeing how many negative reviews of this company there are should be eye opening to them. Or they just dont care! Progressive has the snapshot program that may help drivers save money based on your driving habbits. They now use an app on your smart phone that does NOT know when you're driving. Many times I've been negatively impacted by others driving when I ride along with someone. Not every single time but quite a few impacts have happened to me because of phone use. I never use my phone while I drive. In fact I religiously refuse to. So the fact I have dings on my record for 60% of the drive being on my phone is crap. Not happy and would not recommend this to anyone. I will not do business with progressive EVER again. My family and friends will be hearing about this. Absolutely ridiculous. And when you reach out concerning this they told me "it can tell when you are and are not driving". Clearly not. I personally would fire my entire team of directors with how ashamed I would be to run this company. This feels like absolute robbery

DO NOT EVER MENTION INSTA-CART
DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc.
THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED,
BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE.
THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE.

THEY SHOULD BE SUED! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES...
DO NOT RECOMMEND PROGRESSIVE TO ANYONE!

The worst insurance I have ever had. Talking to them is frustrating and pure waste of time. I filed auto theft claim and I was not helped and denied the claim. The adjusted was not helpful. Every time I asked questions they were not answered. One of my emails got completely ignored. How unprofessional. Every time I call I get bounced around from person to person. They refused to pay the claim but on top of that continued to charge me for a car I do not have. Drivers were added to my policy without any kind of consent and I was charged $725. Then they try to tell you they can't be removed. I have spent hours talking on the phone and sending emails. Finally canceled my policy. Still fighting the claim. All they want is your money.

We had auto insurance with Progressive for 8 days until we found another company that provided the same coverage for $1200 less! So I canceled my Progressive policy and went with the other company. Progressive now is charging a $50 cancellation fee (I guess because they're not competitive) as well as a $5 "Other Fee" (guess this is for the annual office Christmas party). When i called to question the overall bill, I asked them if there were and cancellation or other fees in it (I typically ask questions I already know the answer to). The customer service person said definitely not. So not only are they not competitive, they lie about the specific charges in the bill.

These extra charges amount to pure EXTORTION! If I were to do this to another person, I'd be in jail.

Think twice before getting Auto insurance with this company! They will lie to you! They will tell you to use their "Snap Shot" to save money with your safe driving. They will then raise you rates by 60%. They will argue with you rudely if you try to explain the results of the down loaded information from the snap shot devise! Which were bogus and far from accurate. All the drivers in our home got the same results when we drove the SUV. The safe driver "snap shot" is only for sedans apparently!

I have to say it again, do not agree to Progressives Snapshot. I agreed, and now I wish I wouldn't have wasted my time. I had snapshot for 4 months, in that time I had a couple of hard breaks and one acceleration. At the end of the duration of having snapshot and Progressive collecting data for their research, Progressive informed me that I saved a whopping $40 for the next year. That's a savings of $3.33 a month, thank you so much progressive for the discount.
I hardly drive my vehicle as I walk to work everyday. I can only assume that most of the people who get Snapshot do not get a discount, and if so it is very small. I also have to assume that it could absolutely hurt you and they could possibly charge you more for your car insurance.
Once again people, I have to say no way to the Snapshot if you want my opinion.

The claims process has been horrible the people that hit me did not file a claim so I had to file a claim the claims adjusters did not act swiftly they finally had to threaten the people that hit me they would cancel their insurance if they didn't comply then the adjuster took another week in order use parts unacceptable because I am the person that was hit I wasn't even in the vehicle they were in the tent of driving do not by progressive insurance and hopefully you'll never have to file a claim with them

Progressive insurance has poor customer service and is hands down the MOST EXPENSIVE insurance out there. (At least for my policies. I had 2.1 motorcycle and 1 motorhome. I have a clean record and I was paying almost $400/mo for the 2 policies for a long time. Then I took my policies to state farm, I git the EXACT same policies on both vehicles and am now paying a total of $82/mo. When I called Progressive to cancel the policies I had to pay another $150 to cancel them. So canceling my rip off policies cost me almost as much as 2 months coverage with a REAL insurance company. Don't waste your money with Progressive unless your record is so bad noone else will cover you.

We have called 9 times to reach Jon Ousterout who left his name on our previous BBB claim. He didnt reply back. Finally we caught him on phone, he was very rude and unprofessional. He didnt keep his promises to solve the claim. We have lost very much income from our productive business hours for an unprofessional company Progressive. Therefore we are awaiting an apology call from Tricia Griffith for her unprofessional worker Jon Ousterout and a compensation for our lost income. If we dont receive a call from Tricia Griffith, we will be glad to publish our bad experience with Progressive online.