This dress makes me feel like a princess! Unlike some other dresses it comes out to be exactly the way it looks in its pictures. I'm totally going to buy more dresses from here soon.
Great prices and great products. They are out of Delaware. When you go to pay it says backed by Google. NICE! Dress arrived within 3 days and it is gorgeous! Will buy from them again.
My dress came in within a few days of ordering, and it was exactly like the picture. The sizing is near perfect. Only minor flaw was that one gem was slightly loose, but nothing major!
I bought 3 dresses at promgirl.com, I read all this bad reviews so I was hesitating to make the purchase, but the dresses were beautiful and cheaper than other websites. I hesitated for a year because of all this bad reviews. I changed my mind when I chat with an operator on their official Facebook page and look to all the pictures customers upload telling how happy they are with their dresses. So I make the purchase on june 17th, it shipped on june 19th and were at the front door of my house at 3pm on june 19th! I was so glad every single dress fit as expected and look like the pictures they had on the webpage :) I have to tell it was a great experience and I´ll definitely buy here for more special occasions.
This dress is even better once you try it on. I'm so excited to wear it! Perfect fit, great material, very flattering. Perfect balance between sexy and classy.
Very pleased with the ordering process, however, product (lace) was damaged upon arrival on my daughter's prom dress. Hoping exchange/return process will be an easy process as well.
They have very bad business practices. I orded a dress on 3/30/10. Got an email on 4/1/2010 that stated my item shipped and included a tracking number. As of today 4/6/2010 I still had not recieved the order. I called to get more info and was told that the order had not shipped and would not until 4/10/2010. Additionally, when I placed the order the website stated that the product was "In stock: Ships next business day"... that obviously did not happen. When I called I was told that the only thing they could do for me was cancel the order... they falsly advertised that the item was in stock and then lied to me in an email that my order had shipped when in reality is never did!
The only reason I gave 4 stars is because the color had a slight variance. I thought the top was cream underneath but turned out to be gold. Everything else fit beautifully. Quick shipping.
This is the second time I've used Promgirl for a school dance. I don't think I could have been happier. The dress looked exactly like the picture and fit me really well, no alterations!
Great quality dresses for the price. My package arrived on time, dress fits perfectly and is prettier than the picture showed. Was so impressed order my other daughter a dress from there as well..
This company is crap - absolute garbage. No exchanges - in this day and age. Have never ran into a group like this one. And they are telling us the dress was special made - BS.
Please contact us at our US toll free number 1-888-The-Prom (1-888-843-7766) or international at 302-279-1052. We would love to answer your shipping and return questions! Our customer service team is happy to review your return request.
You can also contact us by live chat or email!
Highly recommend Promgirl for their many beautiful dresses. This is our second purchase for a semiformal dance, and we have been more than happy with our purchases.
She looks gorgeous in her dress! Thank you so much for sharing and being a loyal customer!
I will post this on every website. Horrible return policy. Out of the country when dresses arrived and now we can return the ones that didn't fit. And no help what so ever
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. Our full policy is located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Please message us with your order number and we can look into this for you.
I honestly love this site because if it's high quality and incredible designs they have everything you need for any occasion. Hands down best site for dresses!
My daughter went to your website and asked me what her limit was and I said please keep it reasonable. Well $114 later and 5 days later we had a great looking dress in hand! She loves it!
If you need to exchange or return cant do so! You must call them within 5 days. The quality was ok but what made it not worth it is the customer service. So now I have a dress that does not fit.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. There is an additional 5 days to have the package postmarked. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Always feel free to contact us before an order is placed if you have any questions and we would be happy to help! We apologize for any misunderstanding with our policy!
I ordered a gown from here months ago for a military ball. It was a final sale dress so I was taking a chance, but it ended up fitting and looked gorgeous for under $150. I plan on buying a simple white dress for my elopement soon as I loved the whole promgirl experience. My dress fit so well and shipped very quickly. The packaging of the dress even made me happy. Ordering such expensive dresses online is risky because you can't try them on before you pay for them, but if you're willing to take that risk, promgirl is a great website.
Some of the 1 star reviews on here are ridiculous. You need to read all the policies before you pick out a dress. If you get pay for three day shipping, it means three business days like 99% of other online sellers. If you pick out a final sale dress like I did, it's a big gamble but that isn't promgirl's fault. If the dress looks to be a different shade than what is offered, maybe your computer screen is off or the designer's pictures are adjusted by the designer. Promgirl isn't the manufacturer so it isn't their fault if a dress looks different. They sell authentic dresses from designers and they often have the absolute best prices from what I've seen. Do your research and figure out if you're okay with their policies. Don't complain if you don't look at their return policies and then are shocked when 10% of your refund isn't given back due to restocking fees.
First of all this company is not from China and the dresses look like the picture they are authorized to sell these dresses by the originally designers you can even look on Jovanni website Prom girl is authorized to sell these dresses.
The zipper on my dress didn't work, for $300 this is NOT worth it. The first dress was way too small, ordered a size up and the body fit but the waist area was gigantic. I send back both dresses and had to pay $16 to ship back, as well as a $30 for restocking. I just paid $46 to be disappointed twice and receive NOTHING. VERY ANGRY; DO NOT SHOP HERE.
Each dress is a designer original and we apologize the zipper didn't work correctly! If this information was provided when the return authorization number was requested, the dress can be inspected when it arrives and the fees waived for any damage. Please message us with your order number if you need any assistance and we would be happy to help. Thank you for your understanding!
We bought my daughters prom dress from this site. The dress fit true to the size chart and matched how it appeared on-line. My daughter tried it on and we loved it. We had a little trouble with getting the zipper up when she tried it on and when it was time to take it off we could not unzip it. The zipper was not stuck it was a bad zipper. We ended up having to rip the zipper to get her out (no damage to the dress.) you could tell the zipper was bad. I called Promgirl and was treated poorly. I was very surprised. In order for a full refund I would have to submit photo (which I could provide) and they would be taken in from of a committe to determined if a full or partial refund was allowed. I spent $250 on the dress and had prom in a little under three wks. I was told it would not happened within that time frame. Terrible customer service! I will NOT be buying a nother dress from this site. Which is too bad because the dress itself is beautiful and I loved it on my daughter.
Overview
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Middletown, DE
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad that you love your dress! Show us just how happy you were by posting a photo of yourself on our Facebook page, and you could also submit a
Review of your dress on our website for other customers to see. We hope you tell your friends about us!