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PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.
I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
My daughter decided to go to prom 6 days before the prom and we order her dress on a Sunday and received it on a Tuesday... the dress was the perfect fit! I love Prom girl!
We ordered a homecoming dress for my daughter. Ordering was easy, delivery was prompt, packaging was top notch, dress was fabulous! We will definitely be ordering again from Promgirl.
Top part of the dress is too big and bottom is too small. This dress is very poorly constructed. My daughter was very disappointed and we had to find another dress.
We're sorry to hear the dress didn't fit as expected! The size charts provided are from the designer or manufacturer of the item to be used as a guide. The chart will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you! Sometimes a dress might need alterations for the perfect fit. If you need any assistance with a return, please contact our customer service or message us your order number and we'd be happy to help!
Was very disappointed in the dress. Very heavy and much longer than in the picture. I ended up not wearing it but I can't return it unless I return for credit.
Dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the dress page. This information will also be shown throughout the checkout process and in the confirmation email. Unfortunately we are not able to issue refunds for these styles. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We apologize for any inconvenience this may have caused!
It was my first time every buying a prom dress on line. The dress came very quickly and it was just as beautiful, as it was on line. The price was extremely affordable and fit great.
The dress is beautiful on! The fit is true to size, made of material is quality, and is well constructed. The dress even arrived before promised. Highly satisfied with the product and the service!
The dress was even better in person. It was great. I loved how easy the ordering process was. It was great being able to track where my order was also. Thank you!
This dress is great! I got it in the magenta color and it is absolutely gorgeous! The dress is very well made and I will definitely be ordering from here again!
Ordered my daughter's prom dress in April and when the dress arrived, the measurements were totally wrong. We measured my daughter and ordered her dress accordingly to there measurements. We ordered a medium which started was a 36" bust line. But what we received was a 32" bust line. I emailed them within a week after trying on the dress and told them the situation. I did not have time to exchange being that her prom was only a month away so I had my seamstress make the alterations. Prom Girl asked for a letter explaining what she had to do and cost. Prom Girl and I settled for a partial refund of my cost to fix. After not receiving anything, I contacted them back inquiring. They them decide that they would only give me a coupon for the amount towards another purchase since it was past 60 days. They never said anything about a time frame before and now they are refusing to give me my partial refund to fix what they sent. Why would I order again from a place that sent me an incorrect dress that I ordered? Nice job of taking care of their customers. A complaint is being filled with the BBB.
Each size chart is provided by the designer or manufacturer of the dress. We apologize that it didn't fit as expected but the decision was made to keep the dress which was received on 4/05/2017. We were contacted on 4/8 to say the sizing wasn’t the same as the size chart, but the dress was already being taken to the seamstress. On 5/30, we were informed that you were waiting on the detailed receipt from the seamstress that we requested to look into a possible discount. Then, on 9/1, a detailed email was received explaining what was done by the seamstress but it was not on a professional company letterhead. A receipt was finally sent to us on 11/15/17. Unfortunately PayPal transactions cannot be done this long after the order is placed so a partial refund is not possible. We have offered an exception to you as emailed and no further options are available. Thank you for your understanding.
This was the cutest dress ever! I had an unbelievably amount of compliments on this dress. I was told by a teacher it was the BEST Homecoming dress she'd ever seen!
The dress was just like in the picture, and the size was exactly what the chart says. The only problem was some of the gems were falling off really easy.
I ordered my (in stock) dress last week with 3 day shipping. It was scheduled to ship Monday morning and subsequently get here Wednesday. It is now a week after ordering my dress and no confirmation email, no shipping information, nothing. I finally called customer service this morning to see what was going on and the only response that the lady could give me was "I don't know". She told me that the dress had not been shipped yet and I got that same response. She said she would try to get it shipped out if she could. Nothing other than that. No refund for my expensive 3-day shipping cost which obviously wouldn't be 3 days. I would not have paid for 3 day shipping if I knew that this would happen. Waste of money. Others that I told this to suggested that they should have done free overnight shipping. The rude and negligent customer service attendant would not even offer my shipping refund. I am very mad and will never order a dress from this site again. Next time, I will choose a site that ACTUALLY SHIPS THEIR PRODUCTS OUT. It would be one thing if promgirl shipped it out on Monday(Like supposed to) and UPS/FedEx/USPS had the problem with it taking longer to ship. But its not even the mail delivery's mistake, its this unorganized company's.
We're sorry to hear about your experience shopping on our site! Dresses that are listed as in stock should be able to ship out the following business day and dresses marked as "Due to Ship" should be shipped out on the provided date. Please note that shipping time would be from when the item is shipped out. We have contacted you for more information to further assist you. Thank you for your understanding!
I am happy to say I am now satisfied on how they are handling the problem with the size of the dress. I posted earlier the size was wrong and now they are correcting the problem. Dress is pretty.
We're an authorized retailer of the designer dresses we sell and we are sorry to hear that it did not fit as expected! We do not make the items in our location as they are from the designer or manufacturer listed. The provided size chart is from the designer to help you select the correct size. We are available by phone or chat from 8am to 6pm EST, Monday through Friday and also by email. Please email Vip@PromGirl.com with your order number and the subject "SiteJabber" and we would be happy to assist you! Thank you!
It looks a bit different from the picture, but I didn't expect anything more than the price I paid. The shoulders are a bit itchy but I didn't really mind.
My dress fits well. The packaging, price, and delivery were great! There is a lot more cleavage showing, but I'll use double sided tape to keep everything in place.
Second time I've ordered from here. Received my dress super quick. Both dresses were great-quality material, easy to have altered, and appear as advertised.
This company is a FRAUD! Please do not fall into their trap like me and so many others did!
They make money off of your returns! 99% of people return the items because they are cheap and ugly, and promgirl keeps the 10% each time —plus the dresses are marked up like crazy!
I bought a $200 dress for my sister's wedding, it was described as "ivory" and looked almost white and like a runway dress in the picture. When I received it, I was about to faint, the dress was yellow gold out of the cheapest material and sparkly sequin top looking like a Halloween costume!
I contacted them sending pictures of the actual dress versus the one posted online and they still were reluctant to give my money back because it was a sale item. I never in my life have heard of anything like this, any other store would have taken it back. They agreed to give me a store-credit, keeping 10% plus 8 bucks for a return label -WTF?! - now they are FORCING me to buy another one of their cheap looking dresses, ridiculous!
The only ones that comment with 5 stars are people working for promgirl or Highschool kids that are used to cheap Forever 21 fashion... great businessplan I must say though, they found a way to legally rip off people, knowing that America is full of kids waiting to waste their money on prom...
Please contact us at our US toll free number 1-888-The-Prom (1-888-843-7766) or international at 302-279-1052. We would love to answer your return questions! Our customer service team is happy to review your return request.
You can also contact us by live chat or email!
The dress was defective and very cheap quality. I would not waste my money on another item from this store. My daughter was extremely dissaapointed! I had to return and rushed to find a new dress.
Each dress is a designer original and we're sorry to hear there were any defects! According to your order we were able to assist you with a return of this item for a refund. As soon as the return has processed, you will be emailed. We apologize for any inconvenience and appreciate your patience!
I ordered a Homecoming Dress for my daughter. Because it was $99, not much less expensive than average Homecoming dress price, I was expecting it to be decent. The dress was crap. I've seen Halloween costumes for $24.99 that were sewn better. The hem line was crooked and unraveling as if it wasn't finished. The fit was horrible, about 2 - 3 sizes too big although she wears the ordered size in every other dress.
After reading reviews (I hope you're smarter than me and are reading this BEFORE ordering) I feel lucky to have gotten a refund at all, but it wasn't for the full amount. I paid $17 for expedited shipping, which I didn't really expect to be refunded. But my refund was $81, for a $99 purchse. I'd tell you why but I wasn't given an explanation. Just an email that said "Excellent News! You get $81 back!" While I appreciate their enthusiasm, I hardly considered this news "excellent". I felt like the news was more like "mediocre".
But I digress. Just take your kid to the store and buy her a dress. Spare yourself the headache. Hell hath no fury like a teenager whose perfect dress won't work.
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Please see our full policy located on our "Returns" page. We apologize for any misunderstanding with our policy! We do our best to inspect the designer items before they're shipped but unfortunately if we were not contacted about the defects described, we are unable to address the matter. Please email your order number to Vip@PromGirl.com with "SiteJabber" as the subject so we can look into this for you. Thank you!
I was looking for wedding shoes. I found and tried this particular shoes in a store but they didn't have the ivory color I was looking for, so I looked online and found the color and size (size 6) on Promgirl. When the shoes arrived, it was really small and it felt like a size 5. I called and emailed customer service, and no one seems to know why it is smaller, and I was told it should run true to woman shoes size. I decided to give Promgirl another try and just blind order it a whole size bigger (size 7). When I place the ordered it says the order will be shipped within 3 days. Later that day, I received an emailed stated the shoes were backed ordered and it would not shipped until May. (I needed the shoes the beginning of April for my dress fitting). I called and ask for a refund, and a customer service stated she cannot refund my money but give me store credit that I can buy anything on their website. I told her I didn't want to waste my money and buy anything from the website just because they would return my money! I eventually got my some of my money (they took 10% for restocking fee, and I spend about $16 on shipping)
Promgirl is such a bad and hassle company to buy from. With all the charges and shipping (bothways), its not even worth it. I would not recommend anyone to buy from this website and deal with the troubles.
DRESS LOOKED FINE WHEN SIMPLY TRIED ON BUT WHEN WORN FOR A BIT (SAT DOWN AND MOVED AROUND IN DRES) THE FABRIC STARTED STICKING TO THE INTERFACING FABRIC (WHICH IS ON ANY DRESS WITH BEADING AND/OR BUILT IN BODICE) CREATING A WHOLE BUNCH OF INDENTATIONS AND PUCKERING. HORRIBLE! WHEN CONTACTING FOR RETURN THEY WOULD NOT TAKE IT BACK, ADMITTEDLY OUTSIDE THE RETURN PERIOD BUT THE DRESS IN UNWEARABLE! DO NOT RECOMMEND THIS COMPANY! DRESS UPC#******* I VOW TO TELL EVERY ONE OF MY DAUGHTERS FRIENDS AND THEIR MOTHERS. SO MAD!
We're sorry to hear that you were not satisfied with the item received! We are an authorized retailer of the designer dresses we sell. Please provide us with your order number to Vip@PromGirl.com with the subject "SiteJabber" and we would be happy to look into this further. Thank you!
Bought a$350 Sherri hill dress and after 30 min of having it on, it started unraveling and the beads and sequence started coming off
Prom girl will not refund
We are an authorized retailer of the designer dresses we sell and we're sorry to hear you had problems with the beads and sequins! Unfortunately we are not able to accept a return for a refund once the item has been worn. You have been contacted for more information so we can look into this issue. We appreciate your understanding!
Gain trust and grow your business with customer reviews.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress as the sizing can vary. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best. Sometimes a dress might need alterations for the perfect fit!