PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My dress came in within a few days of ordering, and it was exactly like the picture. The sizing is near perfect. Only minor flaw was that one gem was slightly loose, but nothing major!
They are very true to their sizing! Not only did the dress get delivered earlier than expected, but it fit perfectly! I was also send extra fabric and extra jewels just in case I needed them! It was like the dress was made for me!
However the dress itself has frays on it which is causing the zipper to get stuck every time we try to zip it. This is even when the dress is off my daughter. We really don't have time to send it back and mess with all that so we are just hoping it works on prom night. Great price and fast shipping though.
This was my second purchase in 6 months and I am now a lifetime customer. I have been impressed with both dresses and their extremely fast shipping. Will continue to use them for my daughters senior prom and Pearls dance next year as well.
I am a 17 year old girl with lots of curves. I got myself measured and I watched your video to make sure it was done correctly. Then when I received my dress it fit half my body the zipper would not do up at all. Luckily my prom being two months away I have time to fix your mistakes. I'm very disappointed. This dress would have fit my 10 year old sister not me.
I couldn't be happier with the dress I brought was cheap and exactly like the image (plus good quality) and the shipment was fast (based in Australia) will be buy my dress from this site from now on 100% reliable
I ordered a dress for my wedding day. Unfortunately I forgot that the wedding was three days away so I did the express shipping. Customer service was very helpful and nice making sure that I would receive my dress the day before my wedding. When I picked up my dress I was very amazed it looked exactly like the picture. Every year I order from PromGirl and I will always continue to order
Dress came in looked nothing like the picture very misleading... Will be sending it back very soon. First time ordering thought it was going to be a pleasant.
The dress arrived in perfect condition and looked even better than the photos online. The dress is well made, high quality better than what we had seen in the store. I am so happy we took the risk of ordering online.
Ordered 3 dresses this year for my daughter this year. So far everything has been great quality and fit good. Only had to send one back and my account was credited one week. Sending it back was really easy
Ordered my dress from prom girl and it came in very quickly! I am extremely happy with the quality of the dress and how fast I received it, but I was extremely unhappy with an additional $75.00 charge that was added on to my bill without any notice from prom girl.
We're happy you're pleased with the dress and shipping! Please note that all of our prices are shown in US Dollars and the funds would be deducted from your account in the correct equivalent amount. Message us with your order number if you need any assistance and we'd be happy to help!
My daughter is going to feel like a princess for her Grade 8 Graduation! Thank you Prom Girl for a quality product for a great value! Love that the delivery was timely and that it came in a hot pink box with a thank you card. Nice touch!
I returned the dress that i bought, unworn, and with correct labels and all, and i never heard back from you. If my dress didn't qualify then I at least want an email saying that it didn't. Also if it didn't qualify, what am I supposed to do about the nearly $200 I just lost since you have the dress now it's not like I gained anything from it.
Please note it can take 5-10 business days to process a return from when it is received at our warehouse. An email is sent to the email address on the order once it is complete. Thank you for your patience!
The dress fit perfectly! It was as stunning in real life as it was in the pics online. I got so many compliments! Everyone loved it. The hook and eye clasps in the back seemed a little weak so I got them reinforced so they wouldn't break when I started dancing, but that was just me being overly cautious. Loved it! Thank you for such an amazing dress at such an amazing price and the timely shipping at a great price too! I will definitely be ordering from Prom Girl again! Thank you for an amazing night! The dress made my whole event so special!
Overall, this dress is beautiful. The quality of the skirt and the top are great, there is also no need to purchase a bra since the top is fully padded! Very true to measurements.
As for the picture, I bought the navy color and it does seem a little darker in person & the skirt was much fuller than in the photo. I took out the top layer of tulle out of the skirt and it fit to my liking better.
So happy I bought this!
All my daugter's high school dance dresses have been from PromGirl with great fit and good quality. Recent pirchase was a Beautiful dress but it wasn't the right color on my daughter. Great customer service and paid shipping for the return! I would order again knowing that if we make a mistake the return is easy and Prom Girl provided the prepaid shipping label.
The 2nd dress ordered was received arrived within 3 days and was of excellent quality. (Our first choice was backordered and they notified me within 24 hours of my order to let me know it may not arrive in time for my daughter's event.) The dress was beautiful and well constructed but did not fit - I'm not sure the size chart is very accurate. We did immediately contact customer service for a refund and to return the dress. We shipped the dress back and the funds were back in my account within 7 days (minus the restocking fee, but I knew about that up front). I would definitely order from PromGirl again!
Everything about this purchase was perfect. The dress came 2 days after ordering it and fit perfect.
I honestly love this site because if it's high quality and incredible designs they have everything you need for any occasion. Hands down best site for dresses!
About the Business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you're not happy with the designer dress you received! We would be happy to assist you with a return if needed. Please note you must request the return authorization number within 7 days of receiving the dress so please contact us today if possible. Thank you for your understanding!