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By far the worst Customers Service I have ever experienced! It seems as if the company is out of business, no one answers the phone, returns calls or replies to emails. The live chat was available upon purchase, but not again since. The event I must attend is now this Saturday and today is Monday with no idea if this company is still even in business.
Do not use this site. They stole $200 from me and did not ship the dress. The phone number, e-mails and fb postings have netted no response. I'm just sickened about this.
Ordered a dress from here according to measurements. Dress did not fit looked nothing like pictures. Trying to return dress but now they're saying they haven't got dress. TERRIBLE SERVICE. ORDER FROM SOMEWHERE ELSE
Hi dear, Thanks for your message and we are really sorry about the inconvenience, you custom made the dress and we have make it as much as you requested. We have suggested that pls donot change the style and we donot accept return if you insist, and now we have replied all the request and we are going to handle it together.We did really not got your returned dress and we have checked with the delivery company to help, wish you could wait patiently and we will believe we could solve this problem in a good manner according to our return policy, right?
I just want to say something on my shopping experience at promgoers.com, I was informed by someone from promgoers stuff that someone posted some negative news(maybe their competitors) online, so promgoers send emails to the customers who bought dresses from their site and wanna we could help.
Yes I did buy dress from promgoers and it takes about 18 days to get the dress, since I custom made it by following Grace's advice, she said this will make sure my dress fit well and save my money to fix in local store. I paid 9.99 usd and used my 5 usd coupon and used 10 credits when made payment, finally just paid 3.99 usd extra for the custom made service, it's unbelievable and it needs about 35-50 usd here in L. A! I was glad that I custom made it and it fit me well, the fabric and hand sewn beading work was stunning, the shipping was fast, from China to L. A took only 3 days with DHL carrier! But I have to say, the speaking english of someone (a male) was not good, but thanks to God, I could understand what did he say and got the email as well after call. All the shopping experience was nice and confortable.
I donot like to say something negative or dirty, but I do believe we have to check everything by ourselves, you may have your idea, but I have my, I love the dress and I wanna thank Grace for help, I will buy from them again! One more thing, I suggest you to custom made the dress as well if you wanna it in rush.
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All In One Destination for Prom Dress Up!
About Promgoers.
ComOne day, my girl friend and I was invited to a friend's birthday party, which was a really luxury and all friends would be formally dressed.As a man, I could wear my suit that bought for my job interviews when I graduated from university 2 years ago. But, my girlfriend, she did not have a formal dress to wear for the party since we both like casual wearing such as T-shirt and Jeans in daily life! We tried hard to find a nice prom dress for her and some jewelry and handbag as well. However, the dresses in the store or shopping mall is very expensive or not suitable, the handbag, shoes and jewelry are not cheap either, for a couple of youth who did not have a high salary, we were embarrassed, we even tried to find any excuse to be absent the party, but the host was one of my best friend and he knew both of us when we were in university.We were stranded.
Suddenly we remembered that we could check on internet, some online shops! We spent 2 more days online and found so many shops, from united states, canada, UK, Australasia, Hong Kong and china, we read thousands of reviews from Google, Yahoo, Facebook, and local forums about the reputation, price, shipping and some scam reports. We were in another puzzle, which is the correct one?
Thanks god, we finally bought dress with help of one Chinese friend, who took the custom made dress from her hometown as well as the shoes, jewelry and even the corset! The total cost did even not reach the price of one dress in states at the same quality! This changed my mind as well as my girlfriend's, we joined the party within the imported products! We even found out that we were not losers but our dresses were well commented after prom!
After that prom, we, me, my girlfriend and the Chinese friend and her boyfriend, we planed to do something for the prom goers, who wanna prom dresses, shoes, jewelry and even corset, who did not have much budget on these non-daily expense. We contacted the collected suppliers, inquired the prices and service guarantee, found the newest fashion styles, built the professional team of this all in one destination for prom goers!
And, here we are, Promgoers.Com!
Hi Mira, thanks for your message and we are really sorry to hear this. We would like to know your order number or email address, so as to find out your order? We are a honest online seller and we do ship the dress to our customers via DHL/UPS worldwidely. You could find our contact method on our contact us page or live chat online. You are always welcome to contact us if you are an real customer of us!