• ProofPronto

ProofPronto

Write a Review

Overview

ProofPronto has a rating of 2.8 stars from 495 reviews, indicating that most customers are generally dissatisfied with their purchases. ProofPronto ranks 2nd among Security Cameras sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
How would you rate ProofPronto?
Top Positive Review

“Recorder”

Paul S.
10/14/24

I received my item and it was easy to set up. It worked under test and I have had no difficulty with it yet.

Top Critical Review

“Non-existent customer service...Defective devices”

CJ B.
3/9/24

During the past 4 years I've purchased 3 of the VP-78 recorder pens to use in my business. Initially the pens worked well. But now none of the pens is working. They fully charge, but do not record. I have contacted customer service, but I have not received any response. I'm simply looking for a possible technical solution so I can use these devices.

Reviews (495)

Rating

Timeframe

Other

Thumbnail of user pauls6008
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

I received my item and it was easy to set up. It worked under test and I have had no difficulty with it yet.

Thumbnail of user sams2500
Sam S.
0 reviews
0 helpful votes
  • Send Message
October 28th, 2014
Verified purchase

Needed more information about the product. I want to track people on a large farm. Not sure if I need any software for my computer.

The question " how satisfied are you with the product?" is asked before you use it and can give an honest answer.

Product was delivered in two shipments leading me to believe that the shipment was not correct. However when the next shipment arrived it was as ordered.

Thumbnail of user jtw31
JT W.
0 reviews
0 helpful votes
  • Send Message
May 15th, 2019
Verified purchase

Lots of information, it was easy to find to product that was right for me. And free shipping is great!

Update: received my items even faster than expected in a plain box as promise. Devices were easy to setup, thanks to chat assistance.

Thumbnail of user stefanyj3
Stefany J.
0 reviews
0 helpful votes
  • Send Message
November 12th, 2018
Verified purchase

Great selection of products, reasonable prices, fast shipping. The product was billed and packaged discretely as described by the website. I received exactly what I ordered and it actually came a day early.

Thumbnail of user samh1436
Sam H.
0 reviews
0 helpful votes
  • Send Message
February 24th, 2015
Verified purchase

I've ordered two products. The first product was good, the second product is not of high quality. I emailed them for a possible return and refund and got no response. Terrible customer service. I would not recommend this store. Also some of their products are extremely overpriced.

Thumbnail of user jennt281
Jenn T.
0 reviews
0 helpful votes
  • Send Message
November 29th, 2018
Verified purchase

Easy to order, great customer service, and super discreet! Thank you!

Update: Just received my order, and it came in an unmarked package as promised and very carefully packaged. Had a little trouble using the devices, but got help from customer service and everything works as described. Very satisfied with my purchase!

Thumbnail of user jeffb3675
Jeff B.
0 reviews
0 helpful votes
  • Send Message
April 24th, 2014
Verified purchase

Not a problem but just wanted to note that when purchasing the product they tell you 2 days shipping but when delivered it took 3 days and that's what the package says as well "Priority mail 3 days".

3 days is fast enough, should probably fix the typo.

Thumbnail of user cb1111
C B.
0 reviews
0 helpful votes
  • Send Message
October 31st, 2019
Verified purchase

Website has lots of info about products, and is easy to navigate.
Shipping time was lightning fast - i paid for expedited shipping, and it arrived even sooner than projected, which was awesome!
I haven't listened back to the recording yet, so i cant say how well the recorder actually works.
I do have one small complaint: Little magnet fell off the device when i removed it from desk, and I wasn't able to find it. Replacement magnets cost $20 for a set of 2, which seems really steep.

Thumbnail of user fionaw186
Fiona W.
0 reviews
0 helpful votes
  • Send Message
August 20th, 2015
Verified purchase

So far so good but its the delivery and the product that is really important and which will make me recommend or not
I have now received the camera. I was very disappointed to find that I was hit with a hefty customs bill before delivery could take place (not something I had figured into the costing of it all)
The camera appears to be ok - not quite as wide angled lens as I thought it would be but hopefully it will work out ok when it has its first proper outing next month

Thumbnail of user nickb1595
Nick B.
0 reviews
0 helpful votes
  • Send Message
December 23rd, 2019
Verified purchase

I'm happy with my order, but I am very unhappy with the 50 percent restocking fee that you were going to charge me on my last order. I was interested in exchanging one product for another because the quality was not as good. I did not think that was fair. However I went ahead and ordered what I want and will just keep the one I wanted to exchange, but that made me very unhappy

Thumbnail of user janee535
Jane E.
0 reviews
0 helpful votes
  • Send Message
September 28th, 2013
Verified purchase

You had exactly what I was looking for, and I found it easily. Checkout was efficient and clear.
Producst arrived today, Saturday. We haven't had time to use them yet; they are on charge at the moment. Will check back after we've had a chance to try them out.

Thumbnail of user candaceq69
Candace Q.
0 reviews
0 helpful votes
  • Send Message
October 21st, 2019
Verified purchase

The shopping and checkout experience were high quality. I was told my product would be shipped on two day service, then was told it had shipped, but the tracking service showed that it had not left Florida. It was supposed to arrive on thursday, but did not arrive until saturday.

The worst part is that the product does not work well. It is a recorder, with voice activation, and it does not record entire sentences, or the alphabet spoken directly to device. It cuts out large sequences of what should be recorded. It just is not reliable for capturing the input I intended to document. I am disappointed.

Thumbnail of user ricardyp2
Ricardy P.
0 reviews
0 helpful votes
  • Send Message
April 27th, 2018
Verified purchase

- My order was not delivered in two business days as expected. Something happenned it was delivered two days later. I will suggest to always use FedEx for the 2 days shipping instead of ups. It set me back, that was not cool.

- The device works ok, but it is hard to filter out the noise of a running car to just get the voice only. If you sell other products that has that feature let me know.

Thumbnail of user gwp9
GW P.
0 reviews
0 helpful votes
  • Send Message
June 9th, 2020
Verified purchase

ProofPronto offers good quality with good prices. Shipping is great, especially good is their using packages that provide confidentiality. Customer service is responsive. So far, one week after receiving my order, I am a satisfied customer.

Thumbnail of user patt563
Pat T.
0 reviews
0 helpful votes
  • Send Message
May 1st, 2020
Verified purchase

The recorder was delivered and two days later the device is all and exactly as described. It's charged and working just as described. Now I can save the words and melody of songs and poems that seem to come to me best when I'm driving and can't remember well enough to write later. Thank you.

Thumbnail of user mgeigsr
Mgeigs R.
0 reviews
0 helpful votes
  • Send Message
October 27th, 2019
Verified purchase

I purchased this for someone else, who would be using it with my computer. The ad states it is compatible with both PC and Apple, but that isn't entirely true. The set-up only works on a PC and I have an Apple. Playback is fine, but it would have been nice to know that's all that works on Apple. Otherwise, it looks like it works as expected. We'll know later.

Thumbnail of user marthab1716
Martha B.
0 reviews
0 helpful votes
  • Send Message
September 29th, 2020
Verified purchase

Great product! I wish the instructions were printed larger, as I could barely read them. But once I figured out how to work the product, I am very satisfied! Works great! I highly recommend this pen to anyone in the market for a covert recording device.

MB

Thumbnail of user dank1511
dan k.
0 reviews
0 helpful votes
  • Send Message
February 15th, 2018
Verified purchase

The shopping experience was good but i can not rate the product or if i would shop here again until i use the ordered product. My shopping experience went very smoothly. Received order in two days as guaranteed. Unable to comment about full use of item as it has not been used - received it today.
Description of item was same as i received. Dan

Thumbnail of user scottu582
Scott U.
0 reviews
0 helpful votes
  • Send Message
November 13th, 2018
Verified purchase

It works great... Have been obtaining much needed information. My only issue is I need to figure what setting it needs to be on to filter out road noise or back ground noise. Other than that it works great!

Thumbnail of user doyced1
Doyce D.
0 reviews
0 helpful votes
  • Send Message
March 7th, 2017
Verified purchase

Shipping was fast and received as expected. I would like to have received this survey after I have had more of an opportunity to use and try the product. Confirming receipt of shipment and requesting how I like the product is not really allowing time to evaluate how it works. Performance unsure, easy of charging seems easy, appearance of the pen voice recorder looks great and professional just hope it records as well as it looks.

Thumbnail of user ianr563
IAN R.
0 reviews
0 helpful votes
  • Send Message
June 4th, 2018
Verified purchase

This is my first order from you. I have just received my package today, Monday June 04/18. I am studying the instructions in preparation for use. I am quite certain that I will be completely satisfied with my purchase from you and I am sure I will be doing more business with you soon.

Ian Robertson
Vancouver, BC

Thumbnail of user anniej211
Annie J.
0 reviews
0 helpful votes
  • Send Message
December 9th, 2018
Verified purchase

Bethany who talked to me through the whole process was amazing. Very personable and felt like i was talking to a friend. I am needing this device for a very serious reason concerning the well being of my child and she was just amazing.

Thumbnail of user kamranm41
Kamran M.
0 reviews
0 helpful votes
  • Send Message
November 22nd, 2013
Verified purchase

The shipping charges were confusing. It claimed 2 day free shipping but had failed to indicate that it would only apply to purchases above certain amount. (or if it did, it was hard to find) In the receipt, it also indicated free shipping but included shipping charges to the amount anyhow. My over all experience was very good as the shipping charge though confusing plus product cost was reasonable/competitive and the product worked as advertised.

Thumbnail of user carols5099
Carol S.
0 reviews
0 helpful votes
  • Send Message
November 7th, 2016
Verified purchase

While the directions are in English they are not detailed enough. I have no idea what the difference is between turning the switch to continuous recording or the supervoice operated system. And there doesn't seem to be anyone or any number to call to ask for help.

Thumbnail of user caseyh530
casey H.
0 reviews
0 helpful votes
  • Send Message
March 24th, 2020
Verified purchase

The website is very quick and easy to use.
The price was a more than similar items from other websites, but I needed the items quickly, so I opted to pay the higher price.
I received my order before I was expecting it.
I was surprised when I received my order at the look of quality for the price. I ordered two of the same item, and they looked like just cheap plastic, I was rather disappointed. The instructions were not very clear, but I was able to figure it out fairly quickly and easily. I was able to be up and running within 20 minutes of arrival, and I was quite impressed with the actual quality, the cheap plastic was deceiving. However, with the price, I do wish that they recorded a bit clearer for my purposes.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user scottg224
Cheryl K.

How do I know I can trust these reviews about ProofPronto?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ProofPronto?