• PropertyRecord.com

PropertyRecord.com

Write a Review

Overview

PropertyRecord.com has a rating of 4.1 stars from 544 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecord.com most frequently mention customer service, good information, and brian thompson. PropertyRecord.com ranks 9th among Real Estate sites.

  • Service
    72
  • Value
    76
  • Quality
    77

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
18
See all photos
How would you rate PropertyRecord.com?
Top Positive Review

“The place to go for information on property”

Jerry W.
10/8/24

Wow! When I went to look at my first property, I had a lot of questions about the property and decided to give Property Records a try. They answered all of my questions and gave me a sense of security. The reports are both professional and detailed. Their customer service is second to none and I was very impressed with their response time. Now, I will use Property Records in the future whenever I go to look at property.

Top Critical Review

“Ripoff/Scam”

Ken G.
11/2/24

Found them online when needing information on my property taxes. There site quoted $1.00 for information I would need and everything went as planned. Three days later my Bank fraud alert warned me of a $30.00 charge going through on my card that I did not authorize. I would stay as far away from these thieves as possible.

Reviews (544)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16)
Thumbnail of user porterfieldre
Pennsylvania
1 review
2 helpful votes
  • Send Message
March 23rd, 2024

Do NOT give these people your credit card information. They will say they're charging you a dollar and then start charging you $28.95 a month. I cancelled my account and they initially refunded me the $28.95 only to start charging me again a month later. I had to cancel my credit card to make sure they can't keep charging me.

Products used:
The report wasn't even complete. You can get the same information on the county website for free.

Service
Value
Quality
Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hi Rebecca,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user jbatch74
Florida
1 review
3 helpful votes
  • Send Message
March 22nd, 2024

If you pay the onetime fee, they will still end up charging your account $28 a month until you catch it and cancel the fee. When you call them, the very first thing they say when they answer is "Are you calling to cancel your account?"

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hi Jeff,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user johnc7731
Oregon
1 review
3 helpful votes
  • Send Message
January 29th, 2022

This company offered reports for $1, but without my consent secretly charged my credit card $23.95 for thier unlimited service, and enrolled me in a monthly plan. When i called to dispute the charge, they did cancel the subscription and refunded the $23.95 though the refund has not yet been reflected on my credit card.

Tip for consumers:
Be aware that you may not be billed $1, check that you where not billed $23.95

Products used:
Real Estate Property information

Service
Value
Quality
Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello John,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user paulc85
Japan
2 reviews
1 helpful vote
  • Send Message
January 5th, 2014

I think it's a scam! I'm being charged 14.95 / month and that was NOT what I agreed to. Be very wary when using this website. The information they provide is a matter of public records which anybody can access. I'm looking into legal action against this company for unauthorized charges.

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user patrickg27
California
1 review
2 helpful votes
  • Send Message
January 22nd, 2014

Went back into my bank records and discovered they've been taking 14.95 out of my account every month since September. Talked to a PropertyRecord.com phone rep who advised me she was refunding 2 payments of 14.95, and that I would have to request the other three from their manager by e-mail: *******@propertyrecord.com.
What a scam. Never ordered anything from these people. Own my own house and have no interest in anyone else's property records.

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stephens1753
Arizona
2 reviews
0 helpful votes
  • Send Message
January 14th, 2022

Was charged their volume rate for one property search... which provided mostly useless information. Was promised refund to card which never came. Then two promises for a check. You know how that turned out.

Run!

Products used:
Property records

Service
Value
Quality
Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Stephen,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user jims100
California
1 review
1 helpful vote
  • Send Message
December 16th, 2013

Promised lots of information but didn't perform. Most of the data is publicly available (just takes time). Seller listed is a bank (not a name). Crime statistics (I expected burglary, car accidents, etc) meant a list of sex offenders. The "live chat" was computer generated. Had to beg for buyer's name (the reason I did this) which I received in a separate email. Very disappointed. Badly done site that I do not recommend.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Jim,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user jeffb80
Washington
2 reviews
1 helpful vote
  • Send Message
December 17th, 2013

They did not answer my questions and just kept giving me the same report I got in the beginning. Wasted two hours of my time waiting for a reply. And did not answer one single question with information regarding previous sales and boundary plotting at origin that I had asked for. I can't believe they pride themselves as stated when they call on you into purchasing there con.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Jeff,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user williamr1349
Florida
1 review
0 helpful votes
  • Send Message
November 30th, 2020

I thought this was a site supported by the local taxing authority but it is apparently a private business. The information shows 3 bedrooms but there are only 2. The third area has no door and can be considered an office or den only.

Thumbnail of user davidp4117
Texas
1 review
0 helpful votes
  • Send Message
April 23rd, 2022

Simple easy to fill out, cost fair. Good way review/appraise one's own property for comparison with county records. Credit card entry pain in the $#*!; first card entered rejected 3 times; all info entered correctly & verified. Second card info entered accepted no problem?

Service
Value
Quality
Thumbnail of user shelleyn70
Washington
1 review
5 helpful votes
  • Send Message
April 23rd, 2022
Verified purchase

It's okay if you want basic information. I needed more detailed information. Especially the property lines, measurements, where survey markers are located. Plus it says you can get the report for $1 but then you have to pay for 24 months which adds up to more than $500 over the 24 months.

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Shelley,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user wadev5
Tennessee
1 review
0 helpful votes
  • Send Message
December 12th, 2017

Great site! Easy cost effective and fast! If the reviews are correct and you charge me more than a dollar. I will follow up with everyone else on this site and start a class action law suite against your site. Other than that all is good.

Thumbnail of user rogerh33
Kentucky
1 review
2 helpful votes
  • Send Message
October 15th, 2013

This Website is a rip off! It showed 0 bedrooms, 0 baths, 0 square feet for my home but said it was worth $90,000.00. I was ripped off! Stay Away from these crooks. They sell you information you can look up on Zillow.com and google.com yourself.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Roger,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user jimj124
Illinois
2 reviews
2 helpful votes
  • Send Message
March 13th, 2023

I tried to order a report under the impression that it was just $1 per report. The charge was denied by my credit card company which sent a text message asking if it was me making the charge for $23.95! Apparently they have had other customers with this issue and are alerting them to the problem. I'll be looking elsewhere for this information.

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Jim,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user rosinah5
Illinois
1 review
0 helpful votes
  • Send Message
March 26th, 2022

The property's address I submitted had a picture of the wrong garage. I have personally viewed this property. However, someone else may not know until they make an effort to go view the property in person.

Products used:
Information on a selected property to view.

Service
Value
Quality
Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hi Rosina,

Thank you for your detailed review of our service. We are grateful that you took the time out to leave us a review. If you think there's something we can improve on, please feel free to email us at manager@propertyrecord.com.

Thank you, again.

-
Karmen Jones
CS Manager
propertyrecord.com

Thumbnail of user harshavardhang1
Wisconsin
1 review
2 helpful votes
  • Send Message
February 28th, 2023

Total Scam. Every thing I have experienced with these confirms they are a scam. Stop these scammers. I do not recall setting up any account with these people. The staff were not so helpful, when I told them that I was charged almost $250 for a service which I have not received. She said she will cancel the account but only refund me for the last 4 - 6 months, so I am still out 4 months of payments I did not authorize. I don't remember setting up an account, have no record of user-name/password, so can't contact the company to close it. But I'm sure my bank will know how to deal with this scam when I go to see them tomorrow.

Products used:
property records

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Harshavardhan,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Thumbnail of user rlk
Missouri
1 review
11 helpful votes
  • Send Message
December 12th, 2020

This is a new service that I was directed to via the county tax record website.
There are a lot of good features incorporated in this report however the photos are good but I would have liked to have seen a floor plan or more photos.
There is some concern about the quoted "building size" square footage. Originally this square footage was to be quoted if 75% of the foundation was exposed and I don't believe this is the case with this property. However, lately finished lower levels have been allowed but it's very controversial.

Thumbnail of user christines2002
Iowa
1 review
1 helpful vote
  • Send Message
April 14th, 2022

I just needed a bit of info for a claim form with the VA about the property. Wanted to know what the size of the lot is for our home. Went through all the sign in etc and before I could look at the info I was informed that there is a dollar charge. WOW would have been nice to know in advance so I didn't have to waste my time looking it up on a 'Public' website.

Service
Value
Quality
Thumbnail of user michaela79
Washington
1 review
2 helpful votes
  • Send Message
December 22nd, 2013

The information provided in this site (compared to other sites which all agree), is approx. 10 years old. I do not blame the operator for for this oversight as they can only pass on what they have been given.

I do however find it disconcerting that that the information could be so erroneous. What else in your data bank is out dated. It is too risky to count on as accurate

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Michael,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user pamelas2835
Connecticut
1 review
0 helpful votes
  • Send Message
November 8th, 2023

I must admit that the information found was more than and less than I expected. That being said, what I mean is that there is an abundance of info on chain of ownership, dwelling description, property value and even occupant history. However, I was looking for an actual copy of the land and mortgage deed. Unless it is there, and I couldn't find it. Reviewed more than once. Was unable to find image for proof of purchase.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hi Pamela,

We’re so grateful that you took the time to share your feedback with us. We'll use this for future improvements. Have a wonderful day!

Karmen J
CS Manager
propertyrecord.com

Thumbnail of user pattyg4
Minnesota
2 reviews
1 helpful vote
  • Send Message
October 25th, 2013

Just OK... When I hit the Back button to decline additional info for 95 cents more, it proceeded to the report. So, not sure how much I was actually charged. And not sure how reliable the estimated value is and what they actually base this info on: recent comparable sales within 1 mile?

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Patty,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user shirleyc23
South Carolina
1 review
0 helpful votes
  • Send Message
December 12th, 2013

I like the setup of the site. It is simple to navigate and happy to see a contact person immediately appear. Think you should say upfront that the cost is $1. Yes, the amount is small but gives the viewer a more "legit" feeling that you are being upfront w/them. Would have liked to know more about the home itself if possible and definitely the acreage.
Thanks

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Shirley,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user maryk3901
Florida
1 review
0 helpful votes
  • Send Message
November 8th, 2023

I was pleased to quickly receive the information I needed to see ownership information. The property information requested consisted of a mobile home - I was hoping to find the tag numbers assigned and they were not on the report.

Tip for consumers:
to know specifically what would be on the report

Products used:
reports

Thumbnail of user scottk1588
Colorado
1 review
0 helpful votes
  • Send Message
April 20th, 2022

Had no idea how much my house is worth (lived there 22 years). Report came back with accurate information about my house... when built, original cost, tax assessments, etc. However, don't know how the "estimate" house is worth calculated. Is it based on "comps" in the area?

Service
Value
Quality
Thumbnail of user johnk109
Washington
1 review
14 helpful votes
  • Send Message
February 6th, 2014

While this place does have a few quirks to work out, and sometimes you have to go through an extra step to the get the report you're searching for, I don't think you're going to find a better provider for the same service. The reports are generally thorough, with more info that I expected. Sometimes I need to go through the trouble of requesting more research due to an incomplete, "automatic" report, but they will politely do the research manually and get back to you with the information you requested. I would give them 5 stars for attitude. No complaints there.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You John,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.

Company Representative

Thumbnail of user karmenj1
Karmen J.
Typically responds within 11 days

How do I know I can trust these reviews about PropertyRecord.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PropertyRecord.com?