• PropertyRecord.com

PropertyRecord.com

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Overview

PropertyRecord.com has a rating of 4.1 stars from 544 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecord.com most frequently mention customer service, good information, and brian thompson. PropertyRecord.com ranks 9th among Real Estate sites.

  • Service
    72
  • Value
    76
  • Quality
    77

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
18
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How would you rate PropertyRecord.com?
Top Positive Review

“The place to go for information on property”

Jerry W.
10/8/24

Wow! When I went to look at my first property, I had a lot of questions about the property and decided to give Property Records a try. They answered all of my questions and gave me a sense of security. The reports are both professional and detailed. Their customer service is second to none and I was very impressed with their response time. Now, I will use Property Records in the future whenever I go to look at property.

Top Critical Review

“Ripoff/Scam”

Ken G.
11/2/24

Found them online when needing information on my property taxes. There site quoted $1.00 for information I would need and everything went as planned. Three days later my Bank fraud alert warned me of a $30.00 charge going through on my card that I did not authorize. I would stay as far away from these thieves as possible.

Reviews (544)

Rating

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user herschellej
Illinois
1 review
3 helpful votes
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December 31st, 2022

This advertised that it would be $1 for a property search. I only needed to look up one property. They charged my account for $23 and some change. I called and requested a refund I was told they will not give me a refund because I used the service and that I could look up to 25 properties. This is a rip off… I suggest to use neighbor who they charge $1 and give you a 7 day trial then after 7 days if you don't cancel you will pay a monthly fee. Property record.com needs to reevaluate your policy.

Tip for consumers:
Use neighbor who.. More cost effective and they give you a 7 day trial.

Products used:
I needed to look up one property. They have no trial period. Instead of charging me the $1 that they advertised. Property record.com automatically charges you a monthly fee if almost $25

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user gavinl7
Florida
1 review
0 helpful votes
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December 3rd, 2013

Property record lookup gave me much of the information I wanted about the property at the address of interest except for the current owner's name. The site's online chat facility allowed me to get this information from a supervisor by email expeditiously. I am totally pleased.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You Gavin,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user sharonc21
California
1 review
3 helpful votes
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December 3rd, 2013

They could not even find my first property which is in a well-established neighborhood in Sacramento. When sent a Google maps link, I confirmed they had the right property. Still nothing. Then I sent information on a current property I own in Edmond, OK and the data returned was nothing more than the property tax information. This site was totally disappointing.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Sharon,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user carrieb29
Florida
1 review
0 helpful votes
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December 16th, 2013

Very easy to get information on property that we were reviewing and when we didn't see what we were looking for, let them know, and manager, Brian, got back to us very quickly, within the time promised, actually less than the 15 minutes. Very easy to read. Thanks.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You Carrie,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user bm32
New York
1 review
0 helpful votes
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December 31st, 2013

Promised report had to be manually searched for after I contacted them. The report must be taken from the tax assessment and that's all. No added info and since the tax assessment where the property is located has an equalization factor (not included in the report) it is totally misleading.

Thumbnail of user josec31
Texas
1 review
1 helpful vote
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December 25th, 2013

Website provided good information about property I was searching and some extra information I would not have thought to look up but was added and really helped out a lot not to mention it was quick and easy! Will def come back and search again!

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You Iose,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user verlenasaulter
Texas
1 review
0 helpful votes
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November 8th, 2023

The report was easy to read and understand. All the information was provided. Some information gave clarity. It was easy to see the increases and decrease from year to year. I was able to see some information on my property that I was not aware of, but help me in knowing what actions I need to take.

Thumbnail of user riab
Wisconsin
1 review
3 helpful votes
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December 7th, 2013

I would not rate this website, as it deserves not even a one star rating. They use inaccurate information when determining a property's worth. I was given only a $12,000 upgrade in my listed property's worth in spite of having major construction on my home which added a vaulted ceiling sun with floor to ceiling windown, a new kitchen with all new appliances, cabinets, lighting, heated tile flooring, etc. Really? I don't think so! Overall, all the improvements I made in my house amounted to over $130,000, and I was given credit for maybe the countertops. Your site is a joke, & I will certainly let my colleagues & friends know about my experience!

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Ria,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user carrollr26
Texas
1 review
1 helpful vote
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September 29th, 2020

Thank you for the checklist. I have many people wanting to buy my house and this will help me not to be cheated or if I dont even want to sell. I now know the value and stats thanks for the information

Tip for consumers:
Great check list for all those who might want to sell or purchase

Products used:
none yet

Service
Value
Quality
Thumbnail of user shirleyu188
South Carolina
2 reviews
0 helpful votes
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November 10th, 2023
Verified purchase

My experience with this website was very informative and helpful. I didn't know the history of the house and it gave the information I wanted and I learned of information I didn't know. Great website! :)

Thumbnail of user jamesc2751
Delaware
3 reviews
0 helpful votes
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October 2nd, 2020

I was just a little scared to pay just a dollar for this report, it seems to be the right spot to get what I needed. Thanks Darien you followed up on my request quickly. Thank you again Regards Jim Crystle

Thumbnail of user juliag60
West Virginia
2 reviews
0 helpful votes
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October 12th, 2017

Went on line to check out the information listed for my home. The report was finished in a speedy manner. Information was concise and easy to understand.
It provided a good synopsis for any future buyers.

Thumbnail of user beulahw20
Colorado
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

It was interesting reviewing the data that is a part of the property. The data is outdated because there are changes to the property that are not noted. It was disheartening to see the amount of crime in the area. I was surprised to see the downed limbs in the front yard.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Beulah,

We appreciate you taking the time to provide us with your feedback. Serving you is a pleasure for us. Wishing you a fantastic day!

Karmen J
CS Manager
propertyrecord.com

Thumbnail of user steves2695
Texas
1 review
0 helpful votes
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April 11th, 2022

I honestly used the site and was preparing myself for unreasonable fees and a run around. The data I received is good and accurate information. By accurate, I'm referring to the items I already knew. I gained information I will be using to protest my property taxes. I'm very pleased!

Products used:
Report

Value
Quality
Thumbnail of user susanb47
Missouri
1 review
2 helpful votes
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January 2nd, 2014

Not very happy with this site, I could have found out all of the information that they sent me by looking it up on zillo or trulia.
I asked for other information that I needed (just like they ask you to)
And I got all of the same info from before, just in a different form.
Not very happy at all

* PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kaleaw
California
1 review
14 helpful votes
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December 1st, 2013

I was very happy with my experience. I was pleased with the information I received and even more pleased with the customer service. While viewing my report they popped up on my screen and asked if there was anything I felt my report was missing. I told them actually what I wanted most was the name of the current owner of the property and the date it was sold last. Brian Thompson ( the rep) got right on it and got back to me with the info I requested at no additional cost. Then I realized I had accidentally given him the wrong address ( made a typo) and asked if he wouldn't mind going back and starting over. He did not hesitate and again relayed the info quickly and free of any additional charge. He checked on me twice after asking if there was anything else he could do. Very impressed especially considering it's near impossible to reach cust. Service at any company let alone on Thanksgiving day. I highly recommend using their services.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You Kalea,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user karent1774
Florida
1 review
0 helpful votes
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April 1st, 2022

I was looking for blueprints for the property, but found a whole lot more. No blueprints but a lot of information I didn't realize that I wanted. I moved here from Ohio and was having trouble finding out about my property. This made things a lot easier. Thank you so much!

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Karen,

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve you. Have a wonderful day!

-
Karmen Jones
CS Manager
PropertyRecord.com

Thumbnail of user marilynl2
California
1 review
1 helpful vote
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July 18th, 2013

My experience was very simple, quick and delivered the information and more that I needed in a rush.

On line chat was very helpful and useful, as I was guided and assisted through to whom and was needed.

I would recommend the use of this site, the price is so little in comparison the information that is given. For instance rental value of property is usually above 150.00 but this website give you this information with the breakdown of others local rentals with their radius. I was pleasantly surprised to have this information.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You Marilyn,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user jamesb127
Texas
1 review
0 helpful votes
  • Send Message
December 25th, 2013

I was having a concern with the information i received of a submitted request. I contacted support to discuss this concern and within a short period of time Brian sent me an e-mail containing the information i desired. I appreciate this level of support. The provided information is of great benefit in my research.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You James,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user terryf9
California
1 review
1 helpful vote
  • Send Message
December 6th, 2013

My issue was that I was unable to find specific information regarding the property I was searching. The support team, specifically Brian Thompson, was very quick and responsive in getting me the information I needed. Thanks for your help.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Thank You Terry,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at manager@propertyrecord.com

Thumbnail of user kathym192
Texas
1 review
0 helpful votes
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October 19th, 2017

Liked the info I found out but seemed like not enough info was given about taxes and history. Saw what I paid for it, that was good. Liked knowing about the schools but don't have children anymore. Slightly disappointed but okay about it.

Thumbnail of user charlesm1300
Oregon
1 review
2 helpful votes
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November 14th, 2020

I need title info, how do I get it. This site is hard to use, Does not recognize my password and I just get stuck in a loop, I will just go down in person and get the info I need. Should be available online!

Thumbnail of user ryanb1220
California
1 review
0 helpful votes
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March 29th, 2022

I searched my own home and paid $1 for the full report and I was impressed to see the information was accurate and thorough. I wish there was a function to view a printable version to save as a PDF or print out and keep on hand for records.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hi Ryan,

Thank you for your detailed review of our service. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Thank you, again.

-
Karmen J.
CS Manager
propertyrecord.com

Thumbnail of user anthonyb340
New York
1 review
1 helpful vote
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August 18th, 2018

I was supposed to be charged $1, reportedly, as per website, but was charged $18.95, for a service provided that was not as described. When I texted I was looking for more detailed information, I was told I would get it emailed in a half-hour. I disputed the charges.

Thumbnail of user angelab32
Oklahoma
1 review
0 helpful votes
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January 16th, 2014

I have searched several properties on this site which I can't access on the county website. I have received complete reports on a couple of properties and incomplete information on the others. I am not very happy with this site but it is the best I have at the present.

Thumbnail of user karmenj1
Karmen J. – PropertyRecord.com Rep

Hello Angela,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

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Thumbnail of user karmenj1
Karmen J.
Typically responds within 11 days

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