• Prostobox

Prostobox

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Overview

Prostobox has a rating of 4.4 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prostobox most frequently mention fast delivery, long time, and track number. Prostobox ranks 25th among Shipping sites.

  • Service
    27
  • Value
    24
  • Shipping
    27
  • Returns
    25
  • Quality
    23
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
92
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How would you rate Prostobox?
Top Positive Review

“Solve problems quickly”

Ияль е.
2/13/24

Great service for delivery. I've been ordering here many times and once when problem with order delivery point occured prostobox solved everything by itself withing a week and I didn't even need to pay extra or do something.

Top Critical Review

“USA scammers”

Ashlyna G.
11/24/22

Terrible Service and Shipping Fraud! SHIPPING COSTS ARE VERY HIGHER. It is not clear what they are counting on. The support service is silent everywhere. Go to VK (https://vk.com/prostoboxme) and see how many people write in comments and no one answers them. And then you will be completely blacklisted for asking questions! Here is an example of a shipping calculation: According to their calculator on the site, a package weighing 1.5 kg and costing $74.97 should cost = $26.99 + additional services. TOTAL = $37.47 I was charged $52.48 without justifying such a price. Parcel No. 579104 came with a marriage and a torn box. Support is always silent.

Reviews (75)

Rating

Timeframe

Other

Thumbnail of user viklybi1
RU
1 review
0 helpful votes
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January 9th, 2024

I ordered Nike Air Jordan 5 sneakers from the Flight Club website back in October. Honestly, it turns out not to be so expensive if you do everything yourself, rather than using proxies. I don't use their services because it ends up being quite costly.

After a long time (this doesn't apply to ProstoBox), they received the package and, after weighing it, found it to be 2.2 kg, which seems quite a lot to me, considering that they weigh less, but it's not critical.

When they forced me to pay $37.26 for shipping, naturally, I didn't like it, but the situation was saved by discount promo codes (referrals) - $4, as well as $12 for reviews I had left earlier. In the end, I paid about $25 at their rate, which is clearly not favorable. Currently, the dollar is worth 90, while on their website, it's 110 for replenishment, which is a lot. In reality, considering other intermediaries, it's not that much.

They shipped the package within 1-2 days, on October 31. It's reassuring that the tracking was available, but not through the website, as they have delays, so I recommend checking directly through the shipping company. Surprisingly, the package arrived very quickly; I was satisfied (12 days, and I picked them up right away at the nearest store). It's convenient that they use 5post, as there are plenty of stores on every corner. I was satisfied with the purchase; I recommend it, but only if you take into account the price and use all promo codes, discounts, and get $15 for reviews.

Tip for consumers:
Site is good, but i dont like it, bc u have to login every time u open it, it annoy me.

Products used:
I use My Jordans like a month, i like it. And want to use more, bc the nike quality is very good. As the prostobox, i like that it is cheep.

Thumbnail of user sergeyl34
RU
1 review
0 helpful votes
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November 6th, 2022

I ordered goods from a U.S. site through Prostobox. Used the services of buyers. (They take 10% of the cost of goods). Made an order on August 21. Ordered Sneakers and flip-flops. It took 10 days for the goods to arrive at their warehouse. September 2 arrived at the warehouse in the U.S., I saw it in a private office, I immediately paid for shipping. The shipping costs were lower than all their competitors 100%. The parcel arrived in St. Petersburg on September 20, that is, went 18 days. The company wrote that the standard delivery takes 20-30 days to Russia.
Pros: Shipping costs. Often promotions - free ransom! Polite support.
Traking: PCT*******435

Tip for consumers:
Recommended! Best price, reliable partner.

Products used:
Buying goods from U.S. stores and shipping to Russia.

Thumbnail of user vladislavy8
RU
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

I decided to order a steam deck, the only delivery method in the Russian Federation is prostobox and similar services, but prostobox has excellent reviews, affordable prices and clear delivery, I am completely satisfied

Thumbnail of user mrkdsa90
Canada
1 review
0 helpful votes
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August 20th, 2023

I did purchase an item on line from USA,shipped to prostobox after I registered with them, they received the item and asked me to pay a shipping fees. And they asked me to pay again after denying that I have already paid, despite I have all the proofs for payment. And suddenly they cut the connection online and disappeared.

Thumbnail of user alexparfilov
Netherlands
1 review
0 helpful votes
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January 7th, 2024

Here comes my 8th parcel through Prostobox. This time I ordered books on psychology from Amazon. It's a bit long - 21 days, but it's between Black Friday and Christmas, so it's acceptable. In normal times, delivery time is about 10-14 days.

When the parcel arrives at the warehouse, the service always takes a photo of it for free and this time I saw that the box has a big hole in it. I wrote to the managers, they assured me that there is no need to worry and at their discretion warehouse workers repackage parcels so that they arrived safely. And most importantly for free. Which is exactly what happened. The books arrived in a new whole box.

I have been using the service since 2020, tried different combinations of orders and I can say that you will get the maximum benefit if you send one whole parcel without dividing and combining. And also by registering the parcel in your account as soon as you get a track number from the store.

When ordering, if possible, ask the store to send exactly one whole box. This time when I ordered on Amazon there was such an option, something like "fast, but partially" or "a little longer, but all together". The difference in time is literally 2-3 days, which is not critical.

Happy and profitable shopping!

Tip for consumers:
The user account is not the most convenient, but you can figure it out.
There are buyer services if you don’t know English or don’t have the option to pay yourself.

Products used:
I use the service of sending parcels from the USA to the CIS

Thumbnail of user user8135
Kazakhstan
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I ordered New Balance sneakers for myself / Delivered the courier to the door, I'm shocked, for such an amount you can't do anything at the moment. I definitely recommend this particular service for the delivery of goods from the USA - The work of the service is debugged at the highest level.
Fast: the parcel went exactly 18 days, convenient: I ordered it on a website in the USA, paid with my card, and indicated the Prostobox address. On this, all my work ended, then I only tracked the track.

Tip for consumers:
Fast: the parcel went exactly 18 days, convenient: I ordered it on a website in the USA, paid with my card, and indicated the Prostobox address. On this, all my work ended, then I only tracked the track.

Products used:
sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user user8025
RU
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I used the services of Prostobox for the delivery of goods from the USA to Russia. The purchase was made independently. For delivery, I used the "for economical" method. In advance, before the goods arrived at the warehouse, I filled in all the data for sending (the track number of the goods, the declaration, the delivery address and the recipient's data). Upon arrival of the goods at the warehouse, within a few days, the parcel was packed and sent to Russia. The parcel was tracked throughout the route, customs in Moscow passed quickly. On the territory of the Russian Federation, the parcel was delivered by PickPoint. I received the parcel in a pre-selected postomat.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aleksandrs43
RU
1 review
0 helpful votes
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November 14th, 2022

The first time I ran into the guys was in 2021, when I wanted to buy a DJI OSMO ACTION camera in the U.S. on sale. It was a little scary, but still decided to use a reseller. The experience is great! They have been very transparent, tracked all the way through, chatting quickly and helping me if something goes wrong. Almost all of the necessary stores, no taxes or duties, since warehouse in Delaware (tax-free state). I ordered some video cards in '21 and '22 for myself and friends, the prices are much lower there. Shipping came out cheap, under 25-30 dollars.
Now I ordered an ebook from Amazon via Buyer's ransom, and I'm waiting for it.)

For example, I'll add the track of one of videocards, which I ordered at newegg on February 15th, and on February 25th I got it in Cheboksary)
1ZX**************

Tip for consumers:
One of the best shop

Products used:
Videovards

Thumbnail of user golovin.641
RU
1 review
0 helpful votes
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May 21st, 2023

This was our first time trying out services like that and we settled on Prostobox. On different sites it is said to have the most cheap prices among others, so we decided to go with it. And we did the right choice. The items we ordered came to their warehouse even before the planned date! Then they packed and sent it in time. The mini-pc we ordered (HP EliteDesk 705 G4 Mini and an adapter) came 10 days after senting. Track code: PCT*******316 (you can check it on their site) (there are 6 zeros). The final price wasn't expensive and buying this "pc" with Prostobox turned out to be much cheaper, then purchasing it in our second-hand stores. This service is nice, will definetly be using it

Thumbnail of user egora1
RU
1 review
3 helpful votes
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October 31st, 2022

His delivery always helps me out. When you need a gift or order something for yourself, this delivery is unbeatable. You are doing a very good job, keep up the good work!

Tip for consumers:
buy delivery without doubting this company!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user oxanak10
RU
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I have already ordered several times, everything comes. Sometimes there are delays, but I understand that there is a congestion of the warehouse. I recommend it

Products used:
Витамины

Thumbnail of user veramodern
Argentina
1 review
0 helpful votes
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May 24th, 2023

Fast delivery of packages to Russia, excellent service. I will be ordering more. Track number PCT*******571.I will continue to use this service. Let's see how next.

Thumbnail of user kletiki
RU
1 review
0 helpful votes
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April 8th, 2023

I ordered the ASUS ROG Swift PG259QNR monitor from the USA.
It arrived at Prostobox warehouse on March 2. I picked it up at Moscow PM on March 20. There was not a scratch on the box.
I ordered additional shrink-wrapping and warning sticker about fragile package.
Track number PCT*******509
I recommend, good terms and prices

Products used:
Electronic goods (monitors, recently ordered delivery of a laptop)

Thumbnail of user marinamusic9426
RU
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

The site is very convenient and clear. I am completely satisfied with the ordering process. I always buy through Bayer, since I don't have a foreign card. Often there are promo codes for free redemption, which is very convenient!
You refill your balance in my personal account on justobox with your Russian card.
You simply copy the link on the foreign site, and paste it into a special order form on justobox. Send it to the redemption.
The time of redemption is always different. Sometimes within an hour, sometimes eight hours. Apparently it depends on the queue. But if anything, there is a service urgent redemption.
I always save a lot of goods, 10-12 pieces. Only then send a parcel to the assembly.
You can choose different delivery methods. I always choose the rate "By Mail", comes to my branch of the Russian Post.
After the parcel is weighed, it can be paid for. By weight my parcels come out in 6-7kg. In terms of cost is always different, but on average 80-90$ with all insurance.
In time to Moscow by parcels are as well differently, but more than a month has never come out. Once the parcel arrived in 11 days, which I was very surprised. But usually it takes 3 weeks.
In half year of using Prostobox services no problems appeared. Now I have 2 packages on the way) I am saving a new one.)

Products used:
bayer, delivery

Thumbnail of user antosha.d.petrov
RU
1 review
0 helpful votes
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April 17th, 2023

Awesome site! The sneakers ordered on the official NIKE website were redeemed for FREE and delivered at good prices. I really want to, thanks to the site!

Tip for consumers:
there are a lot of promotions on the site, so before buying, check if you have used everything

Products used:
Shoes

Service
Value
Shipping
Returns
Thumbnail of user mr.lukeboxwalker
RU
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Ordering through this mailforwarder for the second time, I buy shoes on the American site 6pm, comes out cheaper than here, and sometimes manages to allocate a unique model. So, for example for me were shoes Sperry Darkwater, passed in them all fall and winter and just now change shoe into sneakers, I love these shoes! And because they have such a buying history with them, I love them even more.

I ordered the goods through simplebox, it was already in the period of the N-th sanctions package, so I was skeptical about the delivery time (previous parcels arrived in a week, but still our valiant customs sometimes keeps foreign shipments for a long time). And now I'm getting ready with a month of waiting for the parcel after receiving the track and then, unexpectedly, in a week and a half I received a notice that the parcel is already in Europe, and after 2 weeks, that you can already pick up at the local office of issue!

I was in pleasant shock).
As soon as I saw it, I rushed to pick it up. The parcel is intact, well packed, these boots could be used as a gift, the box was so well preserved)).

In short, thank you very much justbox for the opportunity to order cheap products from America (they are really cheaper than other mailforwarders).
And especially noteworthy is their customer service. I liked the communication with them, their professionalism is at a high level. I had a small problem with depositing my account and it was solved in a matter of minutes.

Tip for consumers:
That's all

Products used:
Shoes

Thumbnail of user 733896
RU
1 review
0 helpful votes
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October 28th, 2023

Fast delivery (my first parcel, but not the last two more pending). The cost is cheaper than competitors, but you have to be very careful to do so. The current current promotion for purchases from iherb up to 1 kg., advertised cost of $ 9.99, but to it will necessarily add insurance, another $ 3, ie the minimum total cost of 12.99. And be sure to leave a reserve on the weight of grams 200 grams, the difference with the sent weight from the store iherb has a place, for example, order the goods for 950 grams, and in the warehouse it will weigh already 1kg 50 grams, respectively, the cost is not 13 and 26 dollars, which you understand is not very good (support explains this by the fact that iherb weighs poorly, if you want to reweigh, but for a fee). Among other things, money from the Russian card is wound up at a not quite loyal exchange rate. On delivery time: the parcel sent from the American warehouse Prostoboks 21.09.23 received in the Urals 02.10.23 in the postamat, well in my opinion very quickly, we'll see the delivery time of the next parcels, delivery in the area of 2 weeks I consider very good. Support service in telegram works, but not all questions solve, sends to solve the request from the site through the ticket (if you want an answer quickly it is FREE!), free you need to wait patiently for an answer. So I recommend Prostobox, but I advise you to study their working conditions very carefully, you have to pay for every sneeze.

Thumbnail of user igorb105
RU
1 review
0 helpful votes
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May 13th, 2023

Good evening!
I would like to share with you my opinion on the interaction with this company.
The main advantage of this company is that this company is fast to send orders, and they come as quickly as possible, unlike other companies providing similar services (boksberry, sdek). For that order as quickly as possible was sent to you, it is better to use the service "Make delivery in advance" and fill up an account for the approximate amount of delivery, then once the order has come on as quickly as possible will be processed and as quickly as possible sent (as stated on the website of the sending of parcels they produce two times a week on Tuesday and Friday).Regarding the currency rate when you deposit, yes the cost of currency is overvalued, but at present you will not find a service in which the cost of currency would be as the Central Bank rate or approximated
Personally I received my order in 13 days including holidays. The parcel was sent on April 27 and received on May 9. It is possible to receive the order in a post office, and this is a plus because there is no need to adjust to the work of the offices.
I personally think that service is 5 points out of 5. Do not believe me check it (tracking number of the parcel PCT*******222). By the way, by inviting a friend can get 10% discount on the first delivery.

Translated with www.DeepL.com/Translator (free version)

Tip for consumers:
ASKS: fast delivery, the possibility of receiving the order in the post office, excellent customer service, easy form of sending a request for redemption of goods and for delivery.
Cons: the currency exchange rate is a little high, there is a commission for depositing with a foreign card.

Products used:
payment and delivery of all kinds of goods

Thumbnail of user evgenyk22
California
1 review
0 helpful votes
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February 9th, 2023

I have been a customer for over 2 years now. Speed, low prices, I don't know what else you need!
Recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user artemp26
RU
1 review
0 helpful votes
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November 16th, 2022

I use it for a 1-2 years yeah It was some troubles with a time of delivery but everything is okay and I take my orders. Recommended

Tip for consumers:
Use it good price

Products used:
Shoes electronics

Thumbnail of user stepanm4
Kazakhstan
1 review
0 helpful votes
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November 9th, 2022

Perhaps some of you have already seen the promotional price for delivery from Iherb up to 1 kg for $9.99 and the guarantee of the lowest price, well, but the price tag really looks attractive at first glance, there are probably some pitfalls?

Alas, not alone!

First, when ordering a parcel, you need not to make a mistake in weight and God forbid you overweight by at least 50 grams more than 1 kg - then they will count you for 2 kg of the regular price (which was confirmed by support)

But realizing this, I made sure that the parcel weighed less - and a parcel with vitamins weighing 850 grams arrived at the Prostbox warehouse. And it would seem "okay, more special conditions were not signed by the service," but they kept very little silent about the mandatory insurance of the parcel at $3 (and that's another 300 rubles), and the most interesting thing is what prompted you to leave a review about them and warn for the rest - you are required to pay the FULL non-promotional shipping cost right away, which for me was $21.71! Is this similar to the original $9.99? Not at all. Therefore, I wrote to support, where they assured me that they would return the other half of the funds, but BACK to the account in my personal account, that is, this is stupid cashback! And they even said that it is possible to leave a request to technical support and withdraw this money with a commission

That is, they managed to deliberately hide information from users in two places at once. Before this, I would have gladly left them a positive review because I carried the equipment and everything was fine. But with this promotion, for me personally, they specifically spoiled my opinion and until they change their deceptive page with information about the promotion on their website, I will not change my review.

(The photos on original russian language, you can traslate it by google translator)

Tip for consumers:
Think twice before sending parcels to them

Products used:
Before i was buying and delivring stuff from us to my country

Thumbnail of user ekaterinar12
RU
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

The quality of a service is excellent. Userfrendly, easy to use and all features of notifications and so on.

Thumbnail of user michaelf4262
RU
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

I have been using the Prostobox service since the beginning of the summer of 2022, I am most satisfied with the work of this delivery service.
Due to sanctions, it became much more difficult to order goods from the USA, so I was looking for an intermediary who would help me order as easily as before.
At Prostobox, I discovered a system for buying back goods for $10, which suited me perfectly (at that time, not all intermediaries had a buyback system). And on the same day I made the first order. These were Rainbow High dolls, which are much cheaper in America than in my country. This package went to me for 1.5 months, and the product was packaged amazingly, none of my purchases were damaged.

Of the advantages of the first purchase, I also highlighted the fact that the time spent in the warehouse is free, since earlier I was faced with the fact that I had to pay for this service.
As a minus of this purchase, I will only highlight the fact that initially my order was not fully redeemed, but partially. I immediately contacted the service workers in the chat and we solved this problem. So, in view of the fact that the order was purchased in 2 different parcels, its arrival at the Prostobox warehouse was longer than if it was one whole parcel, respectively, the goods themselves would have arrived faster.

Further, after this purchase, I noticed that on some days the intermediary makes the redemption of the goods free, that is, you do not need to pay a commission of $ 10 for the redemption. I took advantage of this promotion by making another order, and in the future I always tried to buy only on such days.

I have always bought dolls from sites such as Ebay and Amazon, from Walmart, unfortunately, the simple box does not redeem, but this is not very critical for me

After receiving the first order, from mid-July, I made about 20 more orders, which I successfully received. These parcels went to me on average 20-28 days, which is very fast! And, fortunately, the product was always well packaged with a lot of cardboard and bubble wrap.

I have no complaints, I really like the presence of a chat, where you can always ask a question and get a QUICK answer.
The support service here is great too.

On the downside, I can attribute the fact that the $ exchange rate is quite high

Tip for consumers:
In every strange situation try to write to the support - in this way you would not be nervous and will enjoy the service

Products used:
Clothing, toys

Thumbnail of user maratk8
RU
1 review
0 helpful votes
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May 23rd, 2023

The simplest and most inexpensive mail forwarder in USA, I have been using services for 2 years and have never regretted that I chose him.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ndreis
RU
1 review
0 helpful votes
  • Send Message
April 22nd, 2023

Выбрал этот сервис и нежелею. Заказал через эту службу несколько товаров. Оплатил в рублях. Они моментально выкупили мой заказ. Ну и дальше по их схеме через почту России всё привезли. Да конечно курс конвертации не маленький. Но всё равно в такой ситуации это отличный вариант.

Tip for consumers:
Всё хорошо

Products used:
Коллекционные модели авто в масштабе 1/18

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Shipping from the US to Your Door

How Prostobox Works:
- Sign-up & Get Your FREE US Address
- Shop Online & Ship to your US Address
- Manage and Ship your packages
- Receive Your Items at Home

Why Prostobox?
- Sign-up FREE
- FREE US Address
- FAST Shipping To Your Door
- Lowest Shipping Rates
- Warehouse in 100% tax-free Delaware
- FREE packaging

Business History

Operating since 2011. Prostobox receives and ships over 150 000 in parcels annually.

Company Representative

Thumbnail of user dzianism
Dzianis M.
Founder & SEO

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