ProtonMail

The worst email support ever! There's no phone number to call, so your only option is to open an online support ticket.

I lost my password, and I've been locked out of my account for days. I opened a support ticket right away and finally got a response after three days!

I replied to their request for information this morning. It's now ten hours later, and I'm still waiting for a reply. WTF? Am I supposed to wait another three days?

This is outrageous and totally unacceptable! You shouldn't offer a service if you can't handle your customer load.

Do yourself a favor and find a different email provider. I wish I did. It would've saved me a lot of undo stress and frustration.

I'm sure there are other services out there but Protonmail being widely adopted and having years of operation behind them made me choose them. I've found they're much less heavy on the marketing than other services once you've signed up and have used the VPN services as well without issue. Overall highly recommended.

I tried login to my Proton account, and got a message that it was disabled.
No warning, no nothing. I have very important email documents, receipts, contacts and copies of bank transactions, all lost! $#*! you Proton mail. Shame on you for treating your customers like that.

I have been waiting for a response from Protonmail for over 10 days now, for a question that may be solved fairly easily. This is the first time for me that this takes so long. Their initial response was almost a blanket mail, basically saying I needed to reinstall the app. I have wrote again two times and there has been NO answer. I'm surprised, and honestly bothered by it. I hope they respond.

I've had a free account with ProtonMail for years. Not particularly for the security features, but for the same reason I refuse to feed Google so they can read my emails and extract advertising data. Up until recently, I thought ProtonMail was fairy secure and private. However, they recently agreed to spy on an activist for the Swiss government. At the government's demands, ProtonMail logged a french activist's IP address and gave it to the authorities. You can read about it here... https://techcrunch.com/2021/09/06/protonmail-logged-ip-address-of-french-activist-after-order-by-swiss-authorities/

Be very careful not to buy one of proton's plans and then let it set dormant, because they will fill your space with messages from proton - and then if you don't renew your paid subscription, they will charge you an exorbitant fee to cancel and move to a free subscription.

I really like ProtonMail. First, it's convenient. The design is a bit old-school, but it loads fast and works fast. Second, the encryption: no way someone can break in. Third, storage is plenty: 500mB for email only.

Read the recent reviews. One of the first customers now shut down by Proton due to refund request on paid upgrade suscription never activated. Got all the money back from Paypal and not looking back/.

I've been using them for about a year. My big issue is that their customer service is basically non-existent. I have a couple of issues that I can't get resolved. Either they don't respond or send me the same instructions that aren't working in my account. I hate to think if I got blocked from my account somehow all my emails would be gone because there's no customer support to reach out to. I guess I'll be looking for another mail service.

My experience with ProtonMail started off very well. I liked feeling that my email was more secure, although I wasn't sure if it really was more secure based on other things I've read. Regardless, things were fine until a few weeks in when my 2FA was no longer sending codes to my cell phone when I tried to login into my account.

So, I submitted a ticket to customer service which replied that I would receive a response in 1-2 days. Well, it's been 4 days, and there are very important emails I need to get to. I've contacted them a few more times and heard nothing. I have used many email providers, and this by far is the worst experience I've ever had. I am surprisingly disappointed with Protonmail and am changing to a new email provider.

I had signed up for a few email accounts for my Lineage 2 game. They suspended those accounts saying I violated their TOS. I looked at their TOS, point by point, and not one single violation. I asked them what point in TOS did I violate and they would not tell me. So I lost my game accounts, at least for now, because of this nonsense. I never misused or abused those accounts and it was only so I could sign onto my Lineage 2 game. Just doesn't make sense and their support was terrible. I would stay as far away from ProtonMail if I were you, unless you don't mind just losing your accounts at any moment, for any reason...basically because they said so. Sad.

I purchased a year subscription thinking I could review it and if I didn't like it, cancel it. After trying it for 30 minutes, it did not fill my needs so I canceled it. They refuse to refund me and instead gave me credit. Don't trust a company that will not refund your subscription, especially after using it for 30 minutes.

Non stop problems with protonmail. For starters my attorney was sending me documents and I could never open them with protonmail. I could forward the email to gmail and it would open with no problem but protonmail couldn't open them. When I open the software another window opens over it and I have to close that window to be able to see my emails. I have contacted customer service and they take literally weeks to respond and offer nothing useful except asking for screenshots which I provide. I am looking for another service at this time because all the privacy in the world amounts to nothing if you can't open attachments. I give it a big F.

Why do my SENT emails also end up in my TO:? Why does one have to pay to get an answer? Why does one have to write more than necessary to put in a complaint? Why do I have to deal with the following:
(Uploading a proof of purchase (e.g. Photo of receipt or confirmation email) as well before an answer.)
I get the impression it is to make having a question impossible to receive an answer!

I signed up for a free account at the urging of a lawyer. "The cops hate it and the baddies* love it! It's completely unhackable!" This is not true. It is totally hackable and it certainly is not free. It is also slow, confusing, and the service is flaky.
Do not recommend.
*This was the sales pitch, not a reflection of my needing a secure email account.

I purchased a year subscription for their password manager thinking I could review it, and if I didn't like it, I could cancel it. After trying it for less than 30 minutes, it wasn't user friendly especially if you are not a computer guru so it did not fill my needs and tried to cancel it. They refused to refund me, and instead locked me out of my account that I now can NO longer access because of my dispute. Don't trust a company that will not refund your subscription, especially after trying it for less than 30 minutes. I'm a senior citizen, and a disabled veteran, and they stole my money by also overcharged me using Euro $$ not US currency. I have contacted Paypal,and filed a dispute to see if they can return my money. Users BEWARE of this Fraudulent Scam email service!

I paid a 2 year subscription to upgrade my email account, which auto-renews in January 2023. I am not certain I want to pay for the upgrade in January, but don't want to forget to cancel the subscription, so I attempt to cancel it now in August 2022. It wouldn't let me delete my credit card from the account because it said it was tied to a subscription and told me I had to cancel the subscription first. I canceled the subscription so I could delete the credit card in my account, but protonmail immediately downgraded my account and robbed me of the remaining months I paid for. What should have happened is it simply didn't renew the subscription but my remaining months I already paid for stayed. As a result it gave me an account credit, which essentially is theft unless I give it to them by upgrading the account. They did not refund my money and they stole my months I paid for. I will be figuring out which government authority to report this theft to.

I've been blocked from accessing my proton email, I've tried 100s of times, I contacted proton support over 100s of times, no response, proton was my main email that I use for almost every thing.
It's completely unacceptable, unprofessional, unethical and totally scams, and fraud.
Please don't use this mafias's service, use another USA based services.
Proton ruined my life, I've lost all my documents in ProtonMail.
I hope Switzerland will punish these criminals.

If you forget your password, and use your recovery email to reset your access, then get access, you can't see or read your emails unless you can remember your old password, which is a circular loop function that means you will never see your emails again. The workaround for these lame idiots appears to be some encryption key that you were supposed to download to your system, so that you can upload that to unlock your emails, which makes your own computer system the very thing that can be used to hack your Proton security system. I deleted it, not worth the trouble, and I will never recommend it to anyone, ever.

They are monitoring all your activity and after a while youare just become a message like this when logging on: This account has been suspended due to a potential policy violation. If you believe this is in error, please contact us at https://proton.me/support/abuse. After contacting: Please note that your account was found to be in connection with another account disabled for violations done to our Terms of Service. That means: "Big Brother watching you" They will close you email accont if you send a message to persons that violating their terms of service. All of my contacts, stored keys, loging options to services as second mail are gone. Not worth get mail service from this paranoiacs.

This is the worst email service. I migrated my personal email to proton mail and I was initially thinking of getting the paid version. After 2 days, my account was suspended. Apparently, their anti-abuse flagged my account. I tried to write to support but they are either non-responsive or they do not read my messages and just copy and paste default questions and basic answers about not able to overturn the account suspension. My support request is *******.

I read their entire terms of service. I did not violate any rules. This is my one and only account with Proton mail. I did not spam anyone. I did not sent any junk emails or bulk emails. In those 2 days, I already had correspondence that are sensitive in nature as well as time sensitive. Since they suspended my account, I can't access anything so all my email conversations are dead...

Please make sure to back up all data and contacts because you can get suspended at any time. In fact, just don't even migrate your email over to them.

Proton asks me WHEN the LAST email I EVER made was and needs precision answers... 6 months who can answer that with precision how about I'll show you id and prove the card used was mine. They have assisted in taking my money and not giving me the services o paid for... NEVER PAY FOR A PROTON EMAIL. THEY WILL RIPYOU OFF AND NOT RETURN IT

Protonmail makes it worthy paying for the extra features that come with premium membership over and beyond the free membership service.