ProvidentMetals

I've ordered 5 different products from Provident, about a 15 orders in all. Every one was delivered within 2 weeks of receiving my payment. I mail them checks, which is cheapest way for me, and they handle very quickly. If the market goes up or down they deliver at agreed price. I once left my check on my desk and forgot to mail when I went out of the country. They sent me a polite email and I called them. The market had gone UP a good bit, but they didn't try to weasel out and let me pay check by phone. I don't understand the negative reviews and can only say it never happened to me.

I bought silver rounds that were on sale and sent a check. Spot price went up dramatically. They kept telling me the check wasn't received. After 2 weeks I was told I should call the next day and if the check hadn't arrived I could pay by credit card. The next day I called and was told that the order was cancelled but I could buy it for the new price which was higher spot price and not on sale. I said no thanks and asked why they were not honoring what I was told the day before. I was told that someone would listen to the recordings of my conversation and someone would get back to me. Still waiting. I wish I had read reviews first.

I've placed two orders with Provident. I received the first order after more than a month. It's now 3 1/2 weeks since they received payment for the second order, and it hasn't been shipped yet. In both cases, they blamed their slow shipping on delays in receiving product from their suppliers, even though the items ordered were advertised as being in stock when I ordered them, and showed on their website as being in stock when I called to ask why the orders hadn't been shipped.
I won't be doing any more business with Provident.

After placing several thousand dollars in orders with them, I had assumed I would be treated with fair customer service. I placed an order for two, 10 Oz. NTR bars that were listed as "New". While the bars I received were in Mint Plastic, the bars were somehow dinged up like crazy. There were even X marks scratched all over the packaging which is usually indicative of a reject product. When I called they treated me poorly, and refused to give me a refund, or even an exchange. The woman seemed like she really didn't care, and kept confusing which product I was even referring to. She even had the nerve to offer me the Buyback price, which would have meant I would take a loss on the item. Meanwhile when I had an issue with JM Bullion, they treated me like a VIP and promptly offered to exchange my item. Give your business to anyone but Provident.