Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Overall experience with PSI has not been great. Terrible experience first attempt to take broker's exam.
You all ripped me off on the $24.99 test that only gave me one try. Then when I call you, you all sell me on the unlimited test for another 19.99. Unethical!
Thank you for reaching out. We did attempt to contact you in response to your issue on April 18,2025.
We’re sorry to hear about your experience. For assistance with your purchase and any concerns regarding the test access, please contact the GMetrix support team directly at support@gmetrix.net. They’ll be able to look into your account and provide the best resolution.
We appreciate your understanding and hope your issue is resolved promptly.
So far it's been good I haven't gone through it yet but I shall see if it helps
With passing my exam coming up
Quick and straightforward, And i have used them before.
The centre is so cool and good customer representative
Easy to use. A very user-friendly website. The practice test can make a difference for passing the exam.
Not much to give feed back on yet haven't started test. Just ordered not sure what kind of feed back you want.
Exam scheduled for 8am, location site did not open its doors until 8:06 in which 20 other people needed to also be checked in for an 8am exam with only one proctor. Other locations also have lockers for personal belongings which would have been nice or at least let us know in advance.
We're sorry to hear about your experience at the testing location.
To assist you further, please provide your full name, exam confirmation number, and details of your concern to CDcareweb@psionline. Com. The support team will review your case and address the issue.
Let us know if you need any further assistance.
The website has been easy and simple to use. I purchased the study guide 350+ questions with a diagnostic on what I needed to focus on and it was totally correct based off my 1st attempt. I felt super confident on test day!
I seem to be unable to log in. I tried to reset my password, but a reset password email never came, so it seems I am stuck for the moment.
Thank you for letting us know. May we ask which specific website you’re unable to log in to? We did attempt to contact you in response to your issue on June 20,2025.
For further assistance, please send your full name, email address, and details of your concern to cdcareweb@psionline.com. Our team will look into it.
Thank you for your patience!
So far it is going smoothly, let's see the rest, I hope the whole process goes as smooth as the purchase
Easy to use and user friendly! PSI has been very straight forward and am able to find what I need to without much difficulty at all.
Easy so far. I will do the practice then send for the final exam. I already took the course recommended by the PA department.
I bought another single test prep, thinking it would allow me to take test b or test c and it's only allowing me to take test A which i already took.
Thank you for reaching out. We did attempt to contact you in response to your issue on June 20,2025.
For assistance with this issue, please contact our support team directly at support@psi.memorang.com. They’ll be able to look into your account and help resolve this for you as soon as possible.
Thank you for your understanding!
I had trouble getting to this page last week when I was on schedule to take a practice test. I have it now but may need to postpone my scheduled test date.
I don't like the functions and the time consumed with navigation on this website the test options were expensive and very monopolized on
I had a very positive experience with my recent order. The entire ordering process was simple and user-friendly, making it easy to find what I needed. I'm truly excited about receiving the book, as I believe it will be a valuable resource for my studies. I'm confident it will enhance my understanding and help me achieve my academic goals. Overall, I am quite satisfied with the service provided, including the prompt confirmation of my order and the clear communication regarding shipping details.
The PSI exams are a good way to prepare for the state exams. This practice exam is so thorough that even the incorrect answers teach you!
Nothing about getting the SJE was easy, and then somehow my cart had 2 of the same "time" in it, which it would then not let me edit the cart. I had to empty the cart and then find the item again and re-add it. I didn't have a lot of time this morning, and this was frustrating.
We're sorry to hear about the difficulty you experienced while purchasing the SJE. We did attempt to contact you in response to your issue on February 24,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline. Com—they’ll be able to help resolve any issues.
We understand how frustrating this can be, especially when you’re short on time, and we appreciate your feedback.
I was contacting by phone in Spanish to speak some representative before submitting the payment but it was not possible.
Amazing platform to get all you need to know and prepare yourself for understanding it all and be more educated.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, and we're sorry to hear that your experience has not been a positive one, especially during your first attempt at the broker's exam. We did attempt to contact you in response to your issue on May 12,2025.
To help us look into this further, please email your full name, exam confirmation number, and a detailed description of your concern to cdcareweb@psionline.com. Our team will review your case and do their best to assist you.
We appreciate your patience and the opportunity to improve your experience.