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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The information provided was to comprehend and mostly self explanatory. This seems like a great resource tool and I look forward to using it.
ES MI PRIMERA VEZ USANDO ESTA PAGINA Y ESTOY MUY INTERESADO EN APRENDER TODO LO QUE ES BARBERIA
I placed an order for a PSI exam and the entire experience was very discouraging. I felt as though the proctor service was way too stringent. I kept getting alerted when I covered my mouth while thinking about questions. I could not even move my mouth while reading content sliently. The format of the exam is NOT user friendly as the PREV and NEXT buttons are not designed with best fit and function to advance smoothly. THE CALCULATOR tool KEPT showing ERROR for basic calculatiions. I had to figure out work around for the system calculator to work the valuation problems. It caused me to lose time and hurt mh overall performance, now I have to retake the exam and schedule time off AGAIN (I asked the proctor to connect me with service rep for the calculator issue--proctor did pause test, and I waited for two minutes on hold and decided to just proceed). I lost money and time... very frustrating experience.
We have had a lot of glitches with the virtual exams. We can't get answers as to why and are charged for a re-take when it was not our fault.
Thank you for reaching out and we’re sorry to hear about the issues you experienced with the virtual exams. We did attempt to contact you in response to your issue on Nov. 22,2025.
To assist you properly, may we please request the following details:
Full Name:
Exam Confirmation Number:
Email Address:
A brief description of your concern:
Kindly send this information to cdcareweb@psionline.com, and our team will review your case.
Thank you for your patience.
PSI pre-test 3 packet was very confusing and wasn't user friendly. On a Sunday before my state test on Monday I had to purchase many packets thinking is wrong systematically with no luck. On Monday morning I called PSI out why I can't access I was told it need to be "rest" by PSI. How was I supposed know that? So I failed my test 😔
Thank you for reaching out and for sharing what happened. We're truly sorry to hear about the difficulty you experienced with the PSI pre-test packet, especially so close to your scheduled exam. We understand how stressful that must have been, and we want to make sure this is properly reviewed. We did attempt to contact you in response to your issue on Nov. 21,2025.
To assist you further, may we please have the following details:
Full name:
Exam confirmation number:
Email address used for registration:
A brief description of your concern:
Kindly send this information to cdcareweb@psionline.com, and our team will look into your case as soon as possible.
Again, thank you for bringing this to our attention.
I tried to find my old tests and gave the information that I thought would help find it but all you did was return my money with no explanation. Do not give them your money.
Thank you for reaching out and sharing your concerns. We're really sorry to hear about your experience. We did attempt to contact you in response to your issue on Nov. 15,2025.
The best team to assist you directly is our Test Taker Services group.
📞 1-855-MyHiSET (1-855-694-4738)
📧 hisetsupport@psionline.com
🕒 Mon–Fri 6:30am–5:00pm CT | Sat–Sun 8:00am–4:30pm CT
Your experience matters to us, and we want to make sure you’re taken care of.
How do i know you have it? Why more information just to fill this out
Would like to have found a discount code to use at checkout. I feel it would make me feel like I was getting more bang for my buck.
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No renewal notice and no help on the phone line - after some hunting I found a renewal box in my account - I paid for 4 course renewals but the identification of each course did not accompany the renewal - no way to verify.
Thank you for reaching out and sharing your concern. We did attempt to contact you in response to your issue on Nov. 19,2025.
For assistance with your renewal and course verification, please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to look into your account details and help you.
Hi, I've already paid for a combo prep test, but never received the link to practice. My test is tomorrow so I'm just going to download this one.
Do not like being directed to a payment screen for something that has already been paid for by employer. (yes, it said payment not needed). You could have a different way of submitting voucher codes
Thank you for your inquiry! We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance with your voucher, please send an email to voucherrequests@psionline.com.
In your message, kindly include the following information:
- Order Number:
- First and Last Name:
- Email Address:
- Sponsor:
- Test Name:
We understand your concern about being directed to a payment screen for something already covered by your employer. Your feedback about having a simpler way to submit voucher codes is valuable and will be shared with the team.
Thank you for your patience and understanding.
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Thank you for reaching out. We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
I was not able to process my request to take the exam on line so I had to call the customer service rep who was excellent and helped me.
I feel like there should be an option to include the product with the voucher and have a link to redeem vouchers instead of looking for each individual product and applying the voucher because it was really confusing.
Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
We appreciate your suggestion about making voucher redemption clearer—it's valuable and will be shared with the team.
A little confusing when trying to register for the CNML exam from the AONL website. I think instructions saying, you cannot register yet. You must pay and receive approval to take the test. These instructions could be a little clearer. But as far ad the practice exam portion-that was easy!
I accidentally ordered the residential instead of the commercial but didn't realize until I redeemed the code. I called to see if a refund was possible but since I redeemed the code already I couldn't receive one.
Thank you for sharing the details. We did attempt to contact you in response to your issue on Nov. 16,2025.
For assistance, please contact support@gmetrix.net.
I would recommend making the distinction between the Spanish vs.English versions more evident. I almost ordered two tests in the incorrect language.
Some questions when giving correct answer are not right. I checked my resources and my answer is right but they mark it wrong :(
Thank you for letting us know.
To help us review this properly, may we please have your full name, exam confirmation number, email address, and a brief description of your concern?
Kindly send these details to: cdcareweb@psionline.com
Our team will look into this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We're very sorry to hear about the difficulties you encountered during your PSI exam. We understand how frustrating technical issues and strict proctoring can be, and we want to ensure your concerns are properly addressed.
To assist you further, may we please have the following details:
Full Name:
Exam Confirmation Number:
Email Address:
A detailed description of your concern:
Kindly send this information to cdcareweb@psionline.com, and our team will review your case.
We appreciate your patience and for bringing this to our attention.