• PSI Exams

PSI Exams

Overview

PSI Exams has a rating of 4.0 stars from 5,582 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 14th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 74.5%
Positive
3,172
Neutral
399
Negative
686
102
See all photos

What reviewers want you to know

Positive highlights

  • Ok so far, but I wish you had free on-line practice tests available for the students which mimic the actual test.
  • Website and customer service have been most helpful so far.

Critical highlights

  • There is NO customer support, there is NO one that will assist NO answers to concerns and NO resolution to issues.
  • Your customer service is horrible - I lost 2 practice exams and no one would help me -
How would you rate PSI Exams?
Top Positive Review

“It was a great experience”

Alexander P.
1/19/24

It was a great experience. Hopefully I get to work on time for I can start reading and studying soon to pass the test.

Top Critical Review

“This is for the bookstore”

TeAsia L.
2/4/24

I bought the Missouri practice exam prep book for real estate. I clicked the link to get the file downloaded and when I clicked it it said error page unknown. When I reached out in regards to it they refused to give me another copy or refund. So not I have lost out on $21 and the prep book to help me study for a test I have already scheduled. It's sick as hell I had to dispute it through my bank so I hope they give me my money back

Reviews (5,582)

Rating

Timeframe

Other

Reviews that mention popular keywords

practice test (264) customer support (44) practice exam (81) testing center (52) customer service (352) estate exam (35) study guide (30)
Thumbnail of user autumnk65
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Everything is going pretty smoothly. I am eager to see how well the practice text will help me.

Thumbnail of user danielw2575
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Several links in the test resources pages do not work, and I had to manually search for the title/edition.

Reason I chose this business:

State requirement

Thumbnail of user johng7077
1 review
0 helpful votes
January 10th, 2024
Verified purchase

More practice tests should be available for the ELA-Reading exam, which dates back to 2017. No updates? Typical behavior from a monopolistic, culturally biased racket that purports to help people.

Reason I chose this business:

My students are in the correctional system in Massachusetts. They desperately need to practice the exams.

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out to us, and we appreciate your feedback.

To address your specific concerns and explore potential solutions, we recommend contacting our support team at ptsupport@psionline.com or calling 866-589-3088. Please provide them with details about your experience and any specific requests.

If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.

Thumbnail of user kristinag269
1 review
0 helpful votes
April 25th, 2024
Verified purchase

This program is the best study guide you will need to get prepared the for test.

Good luck!

Reason I chose this business:

Only one out there

Thumbnail of user alexanderp558
1 review
0 helpful votes
January 19th, 2024
Verified purchase

It was a great experience. Hopefully I get to work on time for I can start reading and studying soon to pass the test.

Reason I chose this business:

I heard a lot of great news about it

Thumbnail of user tommiseanam
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I can never easily find my practice test, but I'm always immediately offered to buy it again, why is there a different log in for the testing site and the shop it should be one. One place to get everything psi related. Very frustrating.

Reason I chose this business:

Since they are administering the test, it’s best to see first hand how things are worded. To better prepare.

Thumbnail of user laylag40
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Not sure what my experience is yet because I really don't know what its going to be like using this product to give an accurate and true comment. I wish there were better explanation between the different bundles

Reason I chose this business:

Practicing for the real estate salesperson Exam and to be better prepared

Thumbnail of user timothyg1161
1 review
1 helpful vote
January 31st, 2024
Verified purchase

My beauty school is very unfortunately unprofessional, unorganized and once I completed my hours, they didn't want to help prepare me to take my state board test. No worries though, the folks at PSI got my back! Thank you!

Reason I chose this business:

My beauty school is very unfortunately unprofessional, unorganized and once I completed my hours, they didn't want to help prepare me to take my state board test. No worries though, the folks at PSI got my back! Thank you!

Thumbnail of user teasial1
1 review
0 helpful votes
February 4th, 2024

I bought the Missouri practice exam prep book for real estate. I clicked the link to get the file downloaded and when I clicked it it said error page unknown. When I reached out in regards to it they refused to give me another copy or refund. So not I have lost out on $21 and the prep book to help me study for a test I have already scheduled. It's sick as hell I had to dispute it through my bank so I hope they give me my money back

Products used:
Psi bookstore

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out, and we sincerely apologize for the inconvenience you've encountered. We did attempt to contact you in response to your issue on January 12,2024.

To expedite a resolution, we recommend contacting our dedicated candidate team at CDcareweb@psionline.com.

If you have any further questions or concerns, please feel free to let us know. We appreciate your understanding and patience.

Thumbnail of user louiee23
1 review
0 helpful votes
April 5th, 2024
Verified purchase
• Updated review

Its been a good experience I cant say so much for the rating of the practice tests since I havent took my exam yet, but hopefully it helps.

Not bad...
March 27th, 2024
Verified purchase
• Previous review

Not bad...

Thumbnail of user castleberry.scarlett
1 review
1 helpful vote
January 10th, 2024

I WISH I could give a 0, but with any justice in this world, PSI won't be around much longer.
From start to finish, PSI has an impossible to understand website. It's a labyrinth that's magically connected to other labyrinths you're supposed to understand to able to transport yourself to without ever being informed they exist. When I called customer service to make sure I knew how to get to my online test, I was spoken to like an idiotic child who, though I had no instructions, should have known my test was on another website. Anyway, then there were a multitude of other problems caused by the site that I won't bore anyone with but it caused much more serious problems. After they ignored my 5 emails, 3 supervisor calls, and I was again spoken to rudely again by everyone from all the 8,000 different phone numbers they have, then FINALLY got someone on chat who brushed me off.
Horrible group, horrible business, horrible people. Avoid them at all costs.

Tip for consumers:
Horrible business, horrible people.

Products used:
None. Because they cheated me.

Service
Value
Returns
Quality
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We sincerely apologize for the frustration and inconvenience you've encountered with our services.

To assist you more effectively, could you please provide your full name, exam confirmation number, and specific details of your concerns? You can reach out to us via email at CDcareweb@psionline.com.

Thank you for your patience and understanding.

Thumbnail of user rachela847
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Thank you for taking care of me with the retake on exam and letting me know which study to purchase with it. I will try your study notes. So good thoughts for passing. Thank you.

Reason I chose this business:

I figured it was best to apply with both together this time. Thank you.

Thumbnail of user keishaj84
1 review
0 helpful votes
March 24th, 2024
Verified purchase

The experience itself was great. It always feels nice to pay for everything pertaining to education.

Reason I chose this business:

Got it from the nbstsa website

Thumbnail of user antoniom722
1 review
0 helpful votes
April 29th, 2024
Verified purchase

The process felt clear, concise, and secure by not resetting the page or redirecting me to any number of locations to move through my preferred selections.

Reason I chose this business:

Because PSI has control over the test. Also, I appreciated the sample question that informed me what to expect.

Thumbnail of user martinc1036
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Little confusing due to limited information on which book pertains to each licence, but looks like i figured it out. I don't know yet.

Reason I chose this business:

This is what was recomended by the roc

Thumbnail of user jessicac2911
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Great content! Best out there with the closest to the actual test material.

Thumbnail of user eser.akkurt
2 reviews
0 helpful votes
April 29th, 2024

I don't understand why PSI change their exam interface. Every time I need to change an answer I need to go back and hit the edit button. And new system doesn't let me to proceed when I leave a question blank. Basically it takes more time just for marking the questions which is waste of time for an exam that has a time limit. I really wonder WHY PSI change its exam interface? Who demand it? What is the purpose? The previous one was very useful and time saving.

Quality
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out to us with your concerns. We apologize for any inconvenience this may have caused and we did attempt to contact you in response to your issue on April 23,2024.

Please feel free to provide us with your full name, exam confirmation number, and detailed concerns by email at CDcareweb@psionline.com. This will allow us to investigate the matter further and address any issues you may have experienced.

Thank you for bringing this to our attention, and we appreciate your patience.

Thumbnail of user justinp841
1 review
0 helpful votes
December 5th, 2023
Verified purchase

Idk... my experience has been somewhat unfortunately expensive.
Is there away to get coupons or promo codes on my next adventure with psi testing

Reason I chose this business:

Yes unfortunately I love test I just can't wait to do this thing it's always been my dream to be a professional test taker if pass I will donate my knowledge to the ones in need

Thumbnail of user doloresg54
3 reviews
0 helpful votes
March 19th, 2024
Verified purchase

Would not accept my code for discount which was given to me on the website. Wasted my time

Reason I chose this business:

Prep for CPPS exam

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 11,2024.

Please reach out to our support team at 866-589-3088 or email ptsupport@psionline.com for further assistance. Kindly provide them with the details of the discount code you attempted to use, as well as any relevant order information.

Thank you for bringing this matter to our attention, and we appreciate your patience.

Thumbnail of user davids10141
1 review
0 helpful votes
April 25th, 2023
Verified purchase

It's simply easy to navigate. The products are VERY well organized. The level of detail is just right.

Reason I chose this business:

PSI is the leader.

Thumbnail of user hongfangt
1 review
0 helpful votes
March 29th, 2023
Verified purchase

Great help, when I can not make the appointment on line by myself,I called for help

Service
Thumbnail of user maryp3301
1 review
0 helpful votes
April 24th, 2023
Verified purchase

I have found it to be a matter of following the simple instructions which is helpful.

Reason I chose this business:

I chose PSI at the suggestion of my instructor who has been very informative and helpful

Thumbnail of user hannahn390
1 review
0 helpful votes
June 26th, 2023
Verified purchase

I am grade to found this site, help me improve my studies and easy to understand.

Reason I chose this business:

Help me to improve studies exam test and a license

Thumbnail of user jasonr2153
1 review
0 helpful votes
January 29th, 2024

Took test 11 days ago been waiting 10 days on results. Just got off phone with PSI for the fourth time over the last 10 days. To try to get this resolved[verify score], terrible escalation practices.would not recommended PSI.Never had these issues with PROV[previous proctor].Tried to resolve multiple times without writing a terribly awful review.

Tip for consumers:
Terrible experience as a whole!!!!

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out to us, and we sincerely apologize for the delay.

To expedite the resolution process and address your concerns effectively, we kindly ask you to provide us with your full name, exam confirmation number, and detailed information about your concern via email at CDcareweb@psionline.com.

Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.

Thumbnail of user dawnellb
1 review
0 helpful votes
February 26th, 2024
Verified purchase

It's really hard to figure out exactly what I ordered before. There are two self examinations and my first one doesn't say whether it's A or B.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out to us regarding your recent order. We apologize for any confusion you may be experiencing. We did attempt to contact you in response to your issue on February 13,2024.

To assist you in identifying the self-examinations you have ordered and clarifying any uncertainties, we recommend contacting our support team at ptsupport@psionline.com.

Please do not hesitate to reach out if you have any further questions or concerns.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

How do I know I can trust these reviews about PSI Exams?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PSI Exams?