Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Good ideas for me to make a decision about getting a national license
Products are helpful. Hopeful they are what I need to pass the exam.
It is difficult to get a hold of a person with your organization
Good practice but expensive. I was thinking it was a full 170 questions.
Thank you for your feedback — we understand your concern about the cost and the number of questions. We did attempt to contact you in response to your issue on June 13,2025.
For any questions about your practice test or if you need further assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They’ll be happy to help you.
We appreciate you sharing your thoughts with us.
Easy process to access the test hope I can pass the state Exam
Easy to use. Learning a lot and getting ready to pass my test!
I would like your attention. Easy to purchase. Thank you for your help.
My experience was speedy, great job. I will recommend it to my colleagues.
Very good tool to use to see how your studying is working. Thanks
Helpful in finding what's I needed to purchased for my daughter to practice
It was a fine experience. So far so good, everyone has been helpful.
I received good information by phone on the product i was looking at
Easy to use, quick order of the practice test. Looking forward to it.
Great experience easy to manage move around and choose testing site and environment
Just ordered this program so I'm not sure how to rate this product.
Great experience and look forward to using the program to obtain my license
Easy to work with and fast
Hope its worth the payment and helpful
Comprehensive and easy to work with it seems. Hope it works out well!
It was very simple to navigate and purchase the exam I was needing.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out, and we apologize for the difficulty you’ve experienced in trying to get in touch. We did attempt to contact you in response to your issue on April 18,2025.
To better assist you, may we kindly ask what kind of support you need? Please send your full name, email address, and a detailed description of your concern to cdcareweb@psionline.com, and our team will get back to you as soon as possible.
We appreciate your patience and are here to help.