The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Products are helpful. Hopeful they are what I need to pass the exam.
It is difficult to get a hold of a person with your organization
Good practice but expensive. I was thinking it was a full 170 questions.
Thank you for your feedback — we understand your concern about the cost and the number of questions. We did attempt to contact you in response to your issue on June 13,2025.
For any questions about your practice test or if you need further assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They’ll be happy to help you.
We appreciate you sharing your thoughts with us.
Easy to use. Learning a lot and getting ready to pass my test!
I would like your attention. Easy to purchase. Thank you for your help.
My experience was speedy, great job. I will recommend it to my colleagues.
It was a fine experience. So far so good, everyone has been helpful.
Easy to use, quick order of the practice test. Looking forward to it.
Comprehensive and easy to work with it seems. Hope it works out well!
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks
Thank you for reaching out, and we apologize for the difficulty you’ve experienced in trying to get in touch. We did attempt to contact you in response to your issue on April 18,2025.
To better assist you, may we kindly ask what kind of support you need? Please send your full name, email address, and a detailed description of your concern to cdcareweb@psionline.com, and our team will get back to you as soon as possible.
We appreciate your patience and are here to help.