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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Worked fine. I didn't have any issues getting the test. Thank you very much.
I've been trying to find a way to practice for the test that's more realistic
Easy to navigate, helpful clear and concise information very useful
Easy to search and find what I was looking for, which is a rare thing on websites these days.
Just started buying was easy...
Guess well see what happens when i receive it
Pretty straight forward. I hope the exam products will help prepare for the actual exam. Based on what I read there is no level of confident that the actual exam will resemble these exams.
Buying test and being told I need to wait 24hours to use it or wait for an email, defeating the purpose of practice exams.
It has been Difficult to navigate this system. Difficult to navigate
Thank you for reaching out! We did attempt to contact you in response to your issue on July 7,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
We appreciate your patience. The support team will be happy to help you resolve any issues.
Let us know if there’s anything else we can do to assist you!
Great I love and I would recommend it to anyone that wants to prep
Awesome service! Hope I pass 🙏. I will river dance if so...lol.
The questions were a good exercise but we're not on the test.
Good experience so far with PSI. Looking to see the resources
The ordering process was confusing. I was trying to deliver transcripts for college admission, and made a mistake that could have been avoided with better UI. Be careful and read slowly.
Thank you for reaching out! We did attempt to contact you in response to your issue on July 12,2025.
For assistance with this issue, please contact our support team directly at hisetadulteducation@psionline.com.
Very confusing on what to choose. I could not understand a state specific test
Thank you for reaching out and sharing your concern.
For assistance and clarification, please contact 866-589-3088 or email ptsupport@psionline.com. Our support team will be happy to guide you through process.
The last exam I purchased crashed on me over 4 times while I was taking the test. It took hours to complete, wasted my time, and distracted me from the information at hand. When I emailed the company, I got no response back. I requested a re-do and they could not even respond to my email. I am a broke college student and am very disappointed.
We're really sorry to hear about the trouble you experienced with the NBRC Self-Assessment Exam. That sounds incredibly frustrating, and we understand how valuable your time and resources are—especially as a college student. We did attempt to contact you in response to your issue on July 10,2025.
For direct assistance with the NBRC SAE, please contact their support team at (913) 895-4828. They’ll be best equipped to help you resolve the issue or explore possible next steps.
Again, we're truly sorry for the inconvenience this has caused you. We hope you’re able to get the support you need soon.
Confusing, moving across the pages from the member site to the order site.
I really appreciate the in-person option to write the exam.
Navigation PSI website was Quick and Easy, I was able to find what I needed with no issues. Looking forward to taking my GC Exam
This is my second purchase as the first purchase was in the wrong language! I was told - nothing could be adjusted. Descriptions were misleading
Thank you for reaching out, and we're really sorry to hear about your experience. We did attempt to contact you in response to your issue on July 10,2025.
For concerns regarding purchases and account adjustments, please contact our support team directly at support@psi.memorang.com. They’ll be able to assist you further and look into the issue in detail.
We understand how frustrating this must be and appreciate your patience.
It was very good, I liked being able to have practice questions written by the entity that writes the actual test. I only wish there was a full length version.
It would be nice if when clicking on a state, ALL of the materials are visible, without having to choose book, etc.
2nd time purchasing this practice test. I wish they allowed access to the content longer. They do state once you grade and exit, you will not have access. You can only see the # of correct and incorrect answers. Content is very good and I hear that it really helps prepare for the actual test.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your message. We did attempt to contact you in response to your issue on July 12,2025.
For support with the NBRC Self-Assessment Exam (SAE), please contact (913) 895-4828. They’ll be able to assist you directly with access and timing issues.
We appreciate your patience and wish you the best with your preparation!