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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not good Hard to get to find what I was looking for. Talking to people did not help.
I UNDERSTAND THE PRICE IS INCREASED. SO FAR SO GOOD. JUST THE COMMUNICATION BETWEEN THE psi AND d&s HAVE TO BE QUICKER. WE pAY psi AND YOU DID NOT SEND A CONFIRMATION THAT YOU GET PAID ALREADY TO RELEASE THE RESULTS AS FAST AS POSSIBLE FOR THE CNA STUDENTS TO TAKE THEIR WRITEN EXAM. PLEASE LET HEADMASTER KNOWS THAT YOU GET PAID IN ADVANCE ALREADY. BECAUSE WE SEND THE VOUCHERS PAID TO YOU AHEAD. PLEASE ENHANCE THIS COMMUNICATION WITH D&S THAT THEY CAN RELEASE THE RESULT FAST ENOUGH FOR THE CNA STUDENTS.
THANK YOU IN ADVANCE.
MARIE DEZART, RN MSN-ED
The last one was excellent. Waiting to process this one for the students.
Provides clear process and easy to follow step by step instructions
Very hard to navigate site. I still haven't figured out where to pay for the testing.
Thank you for reaching out. We did attempt to contact you in response to your issue on Aug 22,2025.
For assistance with payment and navigating the site, please contact 866-589-3088 or email ptsupport@psionline.com.
The support team will be able to guide you through the process.
Quick and easy to find and order what I need! And the best price!
Should be more detail about what's on the tests...
Thank you for your feedback. We did attempt to contact you in response to your issue on Aug 30,2025.
For assistance, please contact our support team directly at support@psi.memorang.com.
Seems like a very well-organized website with the right materials available to study.
Hello,
I took the CPHRM Self Assessment Exam on 8/5/25. After I received my individual score report, it did not match the results of my individual feedback report. It was frustrating because I wanted to focus on the areas that need more attention. I have since taken my CPHRM exam but unfortunately, I did not pass. My ID# *******. My coworker took the prep test on the same day and contacted AHA on Aug. 7. She placed a call first and informed them that this had affected both of us, therefore, I didn't contact them personally. I'm hoping this issue is something that can be resolved.
Thank you for reaching out and sharing the details of your concern. To help us investigate the discrepancy between your Individual Score Report and Individual Feedback Report, may we kindly ask you to provide the following information:
- Full name:
- Exam confirmation number:
- Email address:
- Detailed description of your concern:
Once you have this information ready, please send it directly to cdcareweb@psionline.com so that our support team can review and assist you further.
We appreciate your patience as we work to resolve this matter.
Staff is very helpful! They guided me thru the process. And made it easy!
Quick and easy experience. Pointing me in proper direction with little wasted time.
So far easy and quick, but I wish there were some practice exams that covered my state.
Thank you for your feedback! We're glad to hear the platform has been easy and quick to use. We did attempt to contact you in response to your issue on Aug 21,2025.
For assistance or questions regarding practice exams specific to your state, please contact our support team directly at support@psi.memorang.com.
They’ll be able to provide guidance.
EXCELLENT AND EASY TO USE, CONVENIENT AND FRIENDLY USER. THE OLD PAYMENT METHOD WAS TIME-CONSUMING, AND THE STUDENTS HAD TO WAIT TO RETRIEVE THEIR RESULTS
More friendly and accommodating, also convenient. I would like to have PSI list the names according to the voucher
Good overall experience. Ill be sure to suggest to others.
Look forward to review and taking of the upcoming exam
Easy to order. Hopefully helpful material to assess my ability to pass and what I still need to focus on for success!
It was very easy to place the order, and the product will be delivered in no time.
Fast checkout and great experience. Highly recommend. A++
They have helped greatly so far! Looking forward to passing the exam!
Experience was fine, I have no complaints. Thank you very much
I did not pass my test the first time. The practice test questions were way easier than the real test. I was not at all prepared for the more complex questions the actual test had. Did not feel like the practice tests helped at all. Disappointed
Thank you for sharing your feedback, and we're sorry to hear about your disappointment with the practice tests. We did attempt to contact you in response to your issue on Aug. 20,2025.
For assistance and to review your concern, please contact our support team directly at support@psi.memorang.com.
Your feedback about the difficulty level of the practice tests is important, and we'll be sure it’s shared with the appropriate team for review.
Make it easier to find the place to order. For the rest I am very satisfied.
I am very satisfied with all HiSET demo tests, with both half and full length
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We did attempt to contact you in response to your issue on Aug. 22,2025.
Please contact PSI’s support team directly at support@psi.memorang.com so they can assist you further with this issue.