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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Once I logged in with my information it was easy to choose what I need.
Asked questions that had wrong answers that they claimed were right. Not worth the effort, money or stress
Very clear site to navigate. Easy to order what I needed quickly
I can not access the practice test I paid for today. Why?
Thank you for your message. We did attempt to contact you in response to your issue on Sept. 13,2025.
For assistance with accessing your practice test, please contact support@psi.memorang.com.
The support team will be able to check your account and help resolve the issue.
Very hard to understand (because of accent) the telephone reps.
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 13,2025.
To better assist you, kindly provide your full name, email address, and complete details of your concern by sending them to cdcareweb@psionline.com.
Would like to see examples of each package and discount when taking test at your site
Thank you for your message. We did attempt to contact you in response to your issue on Sept. 13,2025.
To better assist you, may we kindly ask for your specific package, full name, email address, and details of your concern?
Please send this information to cdcareweb@psionline.com so we can direct you to the support team who can provide the examples of each package and information on discounts when taking the test on our site.
It has been good so far
Having to write this many characters makes me want to rate lower.
This is my first time, and it was recommended by another manager
The process was quick and easy. Customer service was very helpful.
Thank you for the tools available to provide a positive testing experience!
I wish I saw confirmation of order diploma. Preview...
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 13,2025.
Please contact hisetadulteducation@psionline.com for assistance regarding your order confirmation and diploma.
A simple site with clear options to choose from. Pricing seam fair, i'll see if the content is helpful for the studying needed.
Straight forward and affordable. Easily download, so it's very convenient as well.
Your website is very confusing, and not user friendly. Your videos are not helpful, and your platform is frustrating.
Thank you for sharing your feedback. We’re sorry to hear about your experience. We did attempt to contact you in response to your issue on Sept. 13,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com and the PSI support team will be able to help you further.
Easy and quick easy and quick easy and quick easy and quick 11
Easy to find material and exactly what i needed and the criteria is right
From a quick overview I believe I have what I was looking for. Website was easy to navigate.
Make me more easy to get ready for the exam. I can feel this will be help me passed test, yeah, if more language that perfer, I would like choose the chinese.
I spoke with your customer service team- with 2 representatives and neither could advise me of the correct practice test that you offer to prepare for the CMS test that we scheduled with PSI. How do you not have that information accessible to anyone who answers the phone? Here is the test, and the practice test to prepare is here. It was very frustrating to sit on hold and give all sorts of information to prove our identity only to have them be zero help.
Thank you for reaching out and sharing your experience. We did attempt to contact you in response to your issue on Sept. 13,2025.
For assistance, please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com.
Easy to navigate and understand site. Great customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We did attempt to contact you in response to your issue on Sept. 14,2025.
For assistance regarding your concerns, please contact support@gmetrix.net. They’ll be able to help you directly.