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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Horrible! They sold me the wrong practice test and would not refund me or even give me the correct practice test as a replacement. There was no clear description and they would not help me to select the correct test. So i will just have to buy another and pray its the right one.
The process to find the product and order was not only fast but easy as well.
Smooth and easy transaction. I highly recommend it to everyone.
The page is not recognizing my membership ID and password that I just reset! Frustrating!
We're sorry to hear about the trouble logging in. We did attempt to contact you in response to your issue on Aug 8,2025.
Please provide your full name, email address, and details of your concern to cdcareweb@psionline.com, and let us know the website that isn’t recognizing your membership ID and password. This will help the support team investigate and resolve the issue quickly.
I have had no complaints as of this time. The information has been helpful.
The questions on the test is not the same as the courses not only that but you have it set up where there are life insurance questions in the health exam it makes things difficult
Thank you for your feedback. We understand how confusing and frustrating it can be. We did attempt to contact you in response to your issue on Aug. 8,2025.
For assistance and to review the specific concerns about the question content, please contact our support team directly at support@psi.memorang.com. They will be able to look into the issue and provide clarification or guidance.
Awesome experience just wished there was some kind of discount.
Great prep kit! Help me pass with confidence! Great prep kit! Help me pass with confidence!
You have put up 2 links to click that have sent me to an error message or page not found. I just spent $100 and have no idea how to retrieve my practice test
Thank you for letting us know, and we're sorry to hear about the issues you’ve had accessing your practice test. We understand how frustrating it must be. We did attempt to contact you in response to your issue on Aug. 8,2025.
For assistance in retrieving your practice test and resolving the link errors, please contact PSI support at 866-589-3088 or email ptsupport@psionline.com. Their team will be able to provide direct access to your materials.
"Something went wrong" when trying to purchase practice tests.
Thank you for reaching out. We did attempt to contact you in response to your issue on Aug. 8,2025.
For assistance with purchasing practice tests and resolving the “Something went wrong” error, please contact our support team directly at support@psi.memorang.com. They’ll be able to look into the issue and help you complete your purchase.
Love you can't wait to pass my test, thank you very much Stay blessed
Easy to use, lots of resources. Great content, helpful for test prep.
I had a lot of trouble logging in, then it took quite a while to locate how to reach out to someone for login assistance. Once I finally located an email address, I did receive the assistance I needed. It was a frustrating process.
Thank you for sharing your experience. We're sorry to hear about the difficulties you had logging in and locating the correct contact for assistance. We did attempt to contact you in response to your issue on Aug. 8,2025.
For any future login or account issues, please contact PSI support at 866-589-3088 or email ptsupport@psionline.com. Their team will be able to assist you directly.
We appreciate your feedback on the process and will share your comments with the appropriate team for review.
Extremely difficult to find the book I needed on your site. Your site makes it easy for Real Estate salesperson to use but not anyone else. I had to call people to assist me multiple times.
Thank you for sharing your experience. We're sorry to hear that finding the book you needed was so challenging. We did attempt to contact you in response to your issue on Aug. 8,2025.
For help locating the correct materials and resolving any related issues, please contact PSI support at 866-589-3088 or email ptsupport@psionline.com. Their team can guide you directly to the right resources.
We appreciate your feedback about the site’s usability for those outside of real estate, and we'll make sure it’s shared with the appropriate team for review.
Sixth time trying to buy the test hopefully this is the last time I have to do this
Easy to use, quick and to the point. I will use again, thank you!
Different prices in different areas. Not helpful!
Please make all prices the same
Thank you for your feedback. We understand your concern regarding the pricing differences, and we're sorry for any confusion or frustration this may have caused. We did attempt to contact you in response to your issue on Aug 6,2025.
For further clarification or assistance regarding pricing in your area, please contact our support team directly at support@psi.memorang.com. They’ll be able to provide you with the most accurate information based on your location.
Your feedback is appreciated and will be shared with the appropriate team for review.
It has been easy a quick. I did not feel I had to jump through a bunch of hoops just to order a practice test.
Me encanta la atención fue rápido buen servicio y atención.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about your experience and the frustration this has caused. We did attempt to contact you in response to your issue on Aug. 9,2025.
For assistance with your purchase and to review the situation, please contact GMetrix support at support@gmetrix.net. Their team can look into your order details and help determine the best resolution.
We appreciate you sharing your feedback about the clarity of test descriptions, and we'll be sure it’s passed along to the appropriate team for review.