• Psychology Today

Psychology Today

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Overview

Psychology Today has a rating of 1.6 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Psychology Today most frequently mention mental health problems. Psychology Today ranks 46th among Therapist sites.

  • Service
    24
  • Value
    17
  • Shipping
    6
  • Returns
    7
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
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How would you rate Psychology Today?
Top Positive Review

“Life-changing help and support!”

Andrea S.
4/14/21

I needed help for anger issues and anxiety, and turned to the Psychology Today site. I've heard that it sometimes takes a few tries to find the right therapist, but I was lucky, and found Lynn Crawford right away. Her gentle, accepting manner put me right at ease, and working with her showed me how to free myself from the cycle of negative and destructive thoughts. I am learning how to understand and accept my emotions, and feel at peace more than I ever have before. If you are anxious, angry or stressed and don't know what to do about it, do yourself a favour and pick up the phone. You'll be glad you did.

Top Critical Review

“Looking for therapist-good luck!”

Laughing A.
3/29/24

As I tried to navigate the therapist in my area and either call or email- out of 50+ I got 2 responses, first one insurance didn't pay her enough and second is still in limbo- discussed with this process as someone trying to get better inside and out!

Reviews (70)

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psychology today (18)
Thumbnail of user smilingatyoualot
Oregon
1 review
0 helpful votes
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March 29th, 2024

As I tried to navigate the therapist in my area and either call or email- out of 50+ I got 2 responses, first one insurance didn't pay her enough and second is still in limbo- discussed with this process as someone trying to get better inside and out!

Service
Thumbnail of user scoaus
Australia
1 review
1 helpful vote
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January 19th, 2024

I am actually a Psychotherapist. Avoid this company at all costs if you are a professional. They regularly take money they should not take. And trying to get that back is a nightmare. I tried to join be they said I did not have the correct credentials. I have the academic credentials, however, because I had not joined an organization they deemed acceptable, at a cost of hundreds of dollars a year, they refused me membership. However, they still charged me, even thought they refused. It's a racket. I wrote about 15 emails asking for an explanation and for the money to be refunded. They ignored any mention the the money they took until the final email. Then gave me some lame excuse that it was for an account I had years ago, but was inactive. If you want robbed, join this lot.

Tip for consumers:
AVOID.

Products used:
Never go to use their service. Only got charged.

Thumbnail of user jc1823
Colorado
1 review
1 helpful vote
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February 7th, 2024

This place is a travesty. Emailed at least 9 phycologists and half didn't respond. The other half claimed to have Medicare and actually didn't. The other had Medicaid, and couldn't help me. I have both this one is on you. Obituaries are getting full because people can't get mental health help.

Thumbnail of user jkgreaser
Colorado
1 review
0 helpful votes
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December 29th, 2023

99% of these people don't respond to emails or phone calls. The few who do answer are typically brand new to this profession and are absolutely clueless. Every therapist that I've had the displeasure of working with has done nothing but overcharge me to throw meds at me that don't work. My mind and my money are the only things getting the run around here.

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Thumbnail of user andreas1219
Canada
1 review
2 helpful votes
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April 14th, 2021
Verified purchase

I needed help for anger issues and anxiety, and turned to the Psychology Today site. I've heard that it sometimes takes a few tries to find the right therapist, but I was lucky, and found Lynn Crawford right away. Her gentle, accepting manner put me right at ease, and working with her showed me how to free myself from the cycle of negative and destructive thoughts. I am learning how to understand and accept my emotions, and feel at peace more than I ever have before. If you are anxious, angry or stressed and don't know what to do about it, do yourself a favour and pick up the phone. You'll be glad you did.

Products used:
Counselling services

Thumbnail of user megk4
Czechia
49 reviews
118 helpful votes
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December 4th, 2019

I read an article on their site about how mental illness is due to chronic self-absorption. The same writer, Leon F Seltzer, wrote that trauma victims should get over it and quit making things all about themselves. It's a big talk from a little boy who's never been traumatized or mentally ill.

Thumbnail of user tiffw11
Canada
1 review
5 helpful votes
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January 26th, 2023

Title says it, this site constantly hosts the opinions of people who really should be using the service to heal deep seated biases (though maybe a real therapist could help) instead of allowing them to spew their mutated reality onto unsuspecting others who are just trying to navigate difficult life situations.

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Thumbnail of user heidic181
New York
1 review
13 helpful votes
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March 26th, 2021

I have tried several times on this site to find a therapist. I was hesitant at first because they seem so young. Then the ones I thought looked promising we're not. One never got back to me after we spoke, and another just didn't even answer. This site makes you think there is something wrong with you.

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Quality
Thumbnail of user residentn
Connecticut
1 review
11 helpful votes
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April 24th, 2021

My first appointment began 18 minutes late, this was not acknowledged. Five minutes into the session, therapist began eating lunch in front of me. Looked at their laptop more than they made eye contact. Was more interested in telling me about the law instead of addressing the reason I came which was to heal from emotional abuse. Session ended with therapist telling me they were not what I needed although their website clearly stated individual therapy. They wrote a few other places down on a scrap of paper that did not include phone numbers. I had waited over a month to get in & if they had asked me more specific questions in the email correspondence setting up the appointment then no ones time would have been wasted.

Service
Thumbnail of user bonniew49
New York
2 reviews
28 helpful votes
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September 26th, 2019

They are literally costing me my business. They are now blocking every Insurance Company that tries to contact me. There is no way to unblock. When I asked for support they told me to give out my real phone number which then would be given to clients. Why even have a number with you! Also sporadically getting messages when a client calls. They have become unreliable and almost useless! Extremely poor customer support and have no interest in solving any problems. Just collect our fees! This company is shady at best. Located out of the country so they do not have to pay taxes!

Thumbnail of user alyonak9
Ukraine
1 review
3 helpful votes
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April 24th, 2021

So I ordered a magazine in January 2021, and so far its the end of April and I haven't got any information about my order not money back. I contacted their support email (which is really hard to find btw) and they responded me few times and I sent them my contacts few times too. At this moment, I'm just being ignored. That's really upsetting that being from another country I have to pay 20$ more for the subscription + I paid full on 18 months subscription, because I thought, oh, I like this topics, the magazine seems reputable and I shouldn't have any problem... Alas, that turned into a total disappointment with disrespectful behavior towards me at the end. While I didn't get nor magazines nor my money back, I will consider it as they stole my money. I want to add the screenshots of my texting with the team, but somehow unable to do it, in any case, I hope such things not to happen to anyone again, so % don't recommend it.

Tip for consumers:
Don't ever do it again

Products used:
I didn't use anything so far as it never came

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Thumbnail of user lizp488
Virginia
1 review
7 helpful votes
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August 24th, 2021

I found a therapist through Psychology Today that was not a reputable professional. I reached out to them to ask about their vetting process as this person has the "Verified by Psychology Today" logo on their website. They never replied. I believe it's just a free listing anyone can use so buyer beware.

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Thumbnail of user andrews2117
New York
1 review
15 helpful votes
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January 6th, 2022

I happen to live in the same building with a so called professional Therapist listed on this site. Well, this man is a con artist and a junkie for lack of better words. Because of the kind of vetting process they have here, he is able to list himself as a professional therapist / social worker who focuses on seniors.

Again, beware of scam artists looking for preys. I know because I know one who is here.

Tip for consumers:
Be careful when browsing for a reliable professionals here. I happen to know a scam artist who is currently listed here as a Therapist and his account is active.

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Thumbnail of user jb2266
Maryland
1 review
5 helpful votes
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January 25th, 2023

A misleading publication. Providers are represented only as the glowing description they write themselves and as "endorsed" (for many) by colleagues appearing to be classmates. No patient reviews. No proven track records. Be sure to check other review sites (even if only Yelp or Google). It is not uncommon for glowing 'Psychology Today' reviews to be in stark contrast to what real world patients have to say.

Tip for consumers:
Skip it.

Thumbnail of user katek226
Canada
1 review
1 helpful vote
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June 14th, 2021

Melinda has been seeing my husband and I for addictions counselling. I found her website on google and booked with her. We do our sessions over zoom. I was concerned about doing a zoom session but she's been so so wonderful! The progress we've seen over such a short period of time is amazing. She creates a safe environment for both of us to feel supported and heard. She pinpoints traumas, triggers, and supports us through those by giving us tools and explanations to heal and guide is forward together. We look forward to our sessions with her each week! Thank you Melinda!

Thumbnail of user waltb6
California
3 reviews
3 helpful votes
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September 28th, 2022

I wasted a huge amount of time going through their list of therapists online! First, they have lots of duplicates there, showing the same person twice, several pages apart. Worse yet is the fact that their list is out of date: loads of phone numbers are wrong, probably in fact a large majority! I ended up calling dozens of therapists of theirs and got nowhere!

Thumbnail of user hannahb850
New Zealand
1 review
4 helpful votes
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April 10th, 2023

Don't trust what you read. Personally know a "councilor" listed on the site claiming to have 10 years experience. I don't think going to rehab counts towards being a councilor. And half her nursing career, she's been on meth. So be careful people!

Thumbnail of user turmfalke22
New Jersey
1 review
1 helpful vote
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April 17th, 2023

For a therapist who lists having availability to not even bother to respond to emails, and repeatedly so, has me hugely question if they even care or if it is just for the fat paycheck. It is beyond frustrating to write to several and get ZERO responses. I should amend that, last time I had one No and one Maybe that then also died. Absolutely DISGUSTING! You so-called "professionals" should be ashamed of yourselves and be removed from the site. Oh, wait --- then there would not BE any site...

The one therapist we were with for quite some time and were well established with dropped us cold turkey because "he had overbooked himself. " No warning, just "bye."

Tip for consumers:
We paid the co pays via medical debit card, no printed receipts.

Products used:
Counseling

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Value
Quality
Thumbnail of user charlesr1822
Illinois
1 review
10 helpful votes
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October 25th, 2022

I just read an article that was entirely useless opinion from an M. D. about surviving the worst episodes of your life. It was worthless and offered no actual tips. I read another article about how depression realism has been debunked but when I looked at the underlying study, it was not an exact replication of the study it claimed to invalidate.

Basically, it's a complete gamble whether or not this publication gives you something worth reading or outright garbage. And I'm a doctor in Psychology, Neuroscience, and Quantitative methods.

Thumbnail of user creionad.posey515
Michigan
1 review
0 helpful votes
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June 14th, 2023

Sylvia Brown Jones from ICHANGE has been everything I needed in a therapist. I've applied all the tools she has given me over the past few years to improve my mental health and my relationships. She taught me about creating boundaries and only allowing safe people in my space. Also, knowing the meaning of expectations Vs reality and how to apply that to your daily life. I can't thank her enough. She is literally the best therapist I've could ever ask for.

Thumbnail of user susieq31
Indiana
1 review
8 helpful votes
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October 8th, 2022

Therapist Audie Whitaker found on Psychology Today. I met with Whitaker for 2 years for sexual trauma. At beginning, he was good therapist…on time; compassionate, but his attitude and behavior toward me changed. When this happened, I found him to be unprofessional; immoral; incompetent and sexist. Not only was he late on numerous occasions, but he lied to me; he became judgmental. He yelled several times, but the most disgusting and disturbing thing Mr Whitaker did was when he touched my breast and shoved me when Whitaker became angry. Why does Psychology Today not vet their advertising therapists better!

Tip for consumers:
Avoid this therapist if you can.

Products used:
Therapy

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Value
Thumbnail of user lovelyb2
Georgia
3 reviews
15 helpful votes
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September 16th, 2022

I've tried out 3 therapists from this site due to my Therapist office no longer accepting my insurance. I know a good therapist because she was one. The so called therapist on psychology today have no clue of what they are doing. They don't seem to have knowledge to treat real mental health conditions like OCD, anxiety or depression. The last therapist I had did all of the talking. She asked me two questions and started suggesting things for me to do to relax. I didn't pay $90 to find out how to relax by putting lavender oil on my pillow case or to make key chains out of magazines. A delivery driver pulled up to her house and that was our conversation for about 15 minutes. They need to do a more thorough check on the people they list as therapist, because every experience I've had on this site has made me upset and hopeless on finding a real therapist. This site should not be allowed to do this they are giving therapist a bad rep, especially to someone who has never had a good one.

Tip for consumers:
A lot of the therapist on Psychology Today are not qualified to be called such. “Therapist” is just their title they have no knowledge on how to treat real mental health issues. Go else where are you will be left wishing You did.

Products used:
Therapist

Thumbnail of user jillm574
Canada
1 review
0 helpful votes
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July 6th, 2021

I have used this directory many times and it is a great directory of professionals. Anyone who is looking for help can find help here. Everyone's needs are unique and everyone's personality is unique so you may have to put some effort into finding someone that you "click" with or feel you can relate to, but you will find someone because there are hundreds of great professional therapists on here, all individual and unique. Also, watch out for reviews on here that make blanket negative or destructive statements. Blanket statements are a huge red flag that the person making that blanket statement has no factual information, is highly opinionated and judgmental and likely did not put forth the effort required to be successful in therapy or did not put forth the effort required in finding a therapist that was a good match for them. Good luck and don't give up - there are great therapists on psychology today so this is a great place to start.

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Thumbnail of user jazminl16
Colorado
1 review
0 helpful votes
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October 13th, 2020

Excellent therapist would definitely recommended to family and friends... He is easy to talk and professional. He gave me the support I needed during hard times. Dr. Torres works at Baptist Hosptial and at Quest for Inner Peace.

Thumbnail of user steves972
Oregon
2 reviews
9 helpful votes
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April 20th, 2022

I am a retired mental health and chemical dependency treatment professional. My training and education in diagnosis and treatment of psychiatric disorders was obtained through OJT at OHSU Dept., of Psychiatry, in Portland Oregon. I obtained an MSW in psychiatric social work a few years later. Experience in the Dept., of Psychiatry gave me a once in a career opportunity to learn from some highly insightful psychiatrists, Harvard and Hopkins.
Psychology Today site isn't a problem in and of itself. It serves as a platform through which for a fee, mental health professionals can advertise themselves. Other sites offer similar service. The site like others makes no recommendations or guarantees.
Selecting a therapist must be done carefully. Advanced degrees Master's or Doctoral in and of themselves do not guarantee quality of treatment. You must feel comfortable that you are truly cared about. This is the rapport.
Far too many "therapists" list a broad range of conditions they treat. Each condition is specific requiring specialized training. One cannot simply read about it from a book then profess to be skilled. Has the therapist obtained training in each condition? Passed competency tests? Too often in my opinion lengthy lists of conditions treated are no more than marketing attempts to bring in as many clients as possible. It's still a business folks.
Quality treatment is as much about the personality of the identified therapist as much as their knowledge of specific methods of treatment. So how do you know who is and who is not a "good" therapist? You have to feel truly cared about. Therapists recommendations need to make sense. Be flexible and try more than one if necessary.
Good luck.

Tip for consumers:
Remember folks the site does not guarantee quality. It is a referral source fee paid by the professional.

Products used:
Psychology today therapist.

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