• PTBateria

PTBateria

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Overview

PTBateria has a rating of 4.4 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PTBateria most frequently mention replacement battery, full refund, and long time. PTBateria ranks 5th among Laptop Batteries sites.

  • Service
    78
  • Value
    76
  • Shipping
    76
  • Returns
    39
  • Quality
    75
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
14
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How would you rate PTBateria?
Top Positive Review

“Good product, fast and helpful customer service, absolutely recommendable”

Ildiko V.
2/29/24

I bought a battery for my laptop from newlaptopaccessory.com. It was by far the cheapest offer and the delivery costs were even included. Unfortunately there were customs fees, but the company (newlaptopaccessory.com) also paid the customs fees. The only disadvantage was the slightly longer delivery time. But that's no wonder, as it's a long way from China to Germany. For the price and the good customer service you can get over it, you just have to factor in the time. I can recommend the company (newlaptopaccessory) to anyone without hesitation!

Top Critical Review

“SCAM (battery not working, no money back, no replacement)”

Hafsa B.
3/13/22

The battery came after 3 months, I installed it and it stoped working after a week, I took my computer to a professional and it's not a software issue, but a battery issue, the battery is fit for my computer but doesn't work. I tried to contact client services but they are completely ignoring me, I sent 4 emails and it's been 3 weeks, no answer, I DO NOT RECOMMEND, I basically lost 70€ (54€ of the battery + 16€ in customs). I am very disappointed and feel like I've been robbed. I want my money back or a replacement :(

Reviews (163)

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Reviews that mention popular keywords

perfeitas condições (4) produto chegou (5) outro país (3) great service (3)
Thumbnail of user ildikov2
1 review
0 helpful votes
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February 29th, 2024

I bought a battery for my laptop from newlaptopaccessory.com. It was by far the cheapest offer and the delivery costs were even included. Unfortunately there were customs fees, but the company (newlaptopaccessory.com) also paid the customs fees. The only disadvantage was the slightly longer delivery time. But that's no wonder, as it's a long way from China to Germany. For the price and the good customer service you can get over it, you just have to factor in the time. I can recommend the company (newlaptopaccessory) to anyone without hesitation!

Tip for consumers:
Alles reibungslos gelaufen, bedenkenlos zu empfehlen.

Products used:
Batterie für Laptop

Service
Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your orders. ptbateria.pt is our company website in Portugal. We have lots of different online shops for different countries. Our price is including customs fee. IF you paid any fee. You can contact us freely for refund fee soon.

Thumbnail of user simon.alexsimon.alexander
1 review
0 helpful votes
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March 6th, 2024

Well deserved *****
Grade 1 +++: Very accommodating seller (after the first order, the spare part *went missing* in the house; after I ordered again, it appeared again 🙈, so I had to make use of my right of withdrawal because it had become obsolete; + TOP quality, I can attest that the replacement battery is of very good quality, now 3 hours of mobility are guaranteed instead of 10 minutes; + extremely pleasant communication in the event of a return; despite my mistake, the refund went smoothly and completely
(^_^)b

Some adivce:
If battery doesn`t work, ask for refund and send back, that is why you have a warranty law in each country 💁🏻‍

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Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your trust. We provide one year warranty and free return if any problems. Also we send orders and reply messages within 24hours during working days.

Thumbnail of user luiss346
1 review
0 helpful votes
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March 15th, 2021

I ordered a laptop charger through this store convinced it was european, but as the order shipped out I found out it is actually from China. Nonetheless, the price was very good, my order only took a couple of weeks to get here and they were very helpful during the whole process, so I'm very happy with my purchase and I'll do business with them again, for sure.

Tip for consumers:
The store is China based, so don't be alarmed abou delivery times. It takes a while, but it gets there. And they really are helpful along the way.

Products used:
Laptop charger.

Service
Value
Shipping
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order, Our company is located in Shenzhen China. Some batteries and adapter are in stock in our germany warehouse that you can check and see "em estoque Gartz DE" online. We sell to worldwide market for over 12years. We also have FR, US, AU warehouse for fast shipping. But if it is not in stock in our overseas warehouse. We will ship from China. It will take about 11-16working days by China post with valid tracking number to reach your home.

Thumbnail of user filipes14
2 reviews
0 helpful votes
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March 28th, 2021
Verified purchase

Very good quality product. It fits perfectly. The old battery of my laptop only lasted 1 to 2 hours, now it can handle more than 6. Exceptional and very attentive service. Recommend this seller!
Is a laptop battery and adapter professional manufacture!

Products used:
Labtop batery

Service
Value
Shipping
Quality
Thumbnail of user brianf93
9 reviews
12 helpful votes
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August 3rd, 2023

The replacement battery I bought, for my Acer P.C., was a perfect working unit, from a very reliable company. Fits and works perfectly Their service is really great. I highly recommend that you buy from this company

Tip for consumers:
Great stuff here.

Products used:
Laptop Battery

Service
Thumbnail of user jacks1162
1 review
0 helpful votes
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December 2nd, 2020

I recently ordered a battery for my laptop. My computer is over 5 years old and finding parts can be challenging. My order arrived within just a few days. The item was very well packaged and was in new condition as they had described. Installation was very straight forward and the device has been working for the last few days with no problems reported by the OS. I have at least 2 more laptops that require batteries and I look forward to ordering them from these guys. Thank you so much!

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your trust. We are professional manufaturer in laptop battery&adapter for over 12years. Welcome to visit our webiste. ptbateria.pt

Thumbnail of user luise131
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

The product took a while to arrive but it's ok, since I was warned about that possibility before buying. But it came in good packaging and condition. After almost two weeks since I installed the new battery on my laptop, after doing the recommended powercycles that we need to do when we get a new battery, I found out that it lasts almost 30 minutes more than the one I had on the laptop that came with the factory. After this time of use, everything works great. I will definitely buy from PTBateria again.

Tip for consumers:
Do not stress if the Order takes some time to arrive. It's not the store's fault. Batteries and Customs have a long history run now. Just patiently wait. It's worth it because the product ends up being as good as expected.

Products used:
A battery for my laptop: ASUS GL502VM-77B06DB1

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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Very glad to hear that our new battery give a new life to your laptop. Delivery time is about 18days by China post with valid tracking number. If the items can be checked"em estoque Gartz DE1" online, we will directly send from germany by DHL. It will take about one week to reach your home. Thanks for your order and waiting.

Thumbnail of user severinoc1
1 review
0 helpful votes
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April 8th, 2021

The order arrived in great condition. It works as intended. The service has always been attentive and always cooperative. Waiting time was longer than the initial but nothing out of the ordinary that we live.

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Shipping
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order and trust. Our company specialized in laptop battery, adapter, keyboard for over 14years. We are professional in this field. The messages from will be repied within 24hours to you.

Thumbnail of user nbooksync
1 review
0 helpful votes
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March 20th, 2024

Quality original and replacement batteries too, excellent service, good communication, fast shipping

Products used:
batteries of electronic devices

Service
Value
Shipping
Returns
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order&trust. Our company specialized in laptop batteries&adapters for over 15years. We have germany france USA. AU warehouse. If the product in in stock in germany warehouse as you can check online. We will send your order directly by DHL from germany.

Thumbnail of user miguelb64
1 review
2 helpful votes
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April 9th, 2018

Equal to original but at 1/3 the original price! Fit's perfect. Works great. First charge made for 8 hours. Didn't heat up like another I've bought last year on another site. Works like a charm!
Totally recomend this store. Thank you!

Tip for consumers:
Please be certain of the type, model and amperes of the original battery before order a new one. Sometimes they are physical equal but with different voltages, so be careful and take a good look at details.

Service
Value
Shipping
Quality
Thumbnail of user mirtad2
1 review
0 helpful votes
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January 28th, 2021
Verified purchase

Needed a replacement battery for my ASUS laptop that the manufacturer refused to sell me or service even though it's only a couple years old. This was the only store that would sell me a suitable replacement (and at a reasonable price). Arrived, installed, and working like a charm.

Products used:
Laptop batteries

Service
Value
Shipping
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Yes, Our company are professional in this field, we have the oldest and newest laptop batteries and adapters available. If there is no result when you search with the part number of your old item on our website, please email us freely. We will reply you within 24hours.

Thumbnail of user jatinb2
1 review
0 helpful votes
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July 8th, 2020

One of the best experience of Online Purchase. The Item I bought does't fit but they gave back the money with 100% satisfaction. Owner is highly responsive and work upto maximum satisfaction. Very Good and trustworthy Seller.
Will always recommened to others.

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

We will continously provide our good products in good quality and price. Also after-service is timly provided. Thanks for your order!

Thumbnail of user ricardod96
1 review
0 helpful votes
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December 9th, 2020

I had an Asus laptop that had the original battery dying out (could not have the laptop unplugged). Luckily I found this website and ordered a battery! It is working very well, now I can use my laptop for about 4-5 hours before I need to charge it.

Very happy with the purchase.

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Very glad to hear that. It seems our battery gave a new life to your laptop :) yeah, our company was specialized in laptop battery&adapter. You may send the part number of your old item if you are not sure which one on our webiste.

Thumbnail of user pedromiguelteresag
1 review
0 helpful votes
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July 11th, 2023

I bought a battery for an Asus laptop, but the battery was held up for a long time at customs and I had to pay fees to receive it, but the company Battery.pt refunded me the value.

The battery was well packaged and works well.

Products used:
battery for a laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafaels241
1 review
0 helpful votes
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January 14th, 2021
Verified purchase

I'm very happy with the purchase! The baterry works perfectly, shipping was fast and now I can use my laptop unplugged again.

Due to coronavirus my shipping method had to be changed after the order was placed and I had no problems with that thanks to great customer service.

If you live in Brazil like me, you can trust purchasing from PTBateria.pt

Products used:
Notebook baterry

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Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order and trust. It takes about 5-7days by DHL express. And 15days by China post. If we were told your address disctrict was suspended for DHL express from our shipping company, we will directly send emails to ask our customers if we could arrange by China post with valid tracking number.

Thumbnail of user ruienf
1 review
0 helpful votes
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October 11th, 2023

I bought a charger for lg 38gn950 at PTBateria to replace the original one. Although it's a white label charger, it works beautifully and matches the exact specifications of the original one. It came very well packed.
But the main standout in this purchase was the client support that I had from PTBateria. I had a few issues with Portuguese customs and the PTBateria's client support was absolutely great in all the help I needed, making this company a definite choice in future acquisitions.
Strongly recommended!

Products used:
Monitor charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user cceroa
1 review
0 helpful votes
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August 10th, 2021

Excellent store and original quality products.
I bought an original battery and charger at a store promotion and got a big discount on the shipping cost.
The shipping time was no longer than other purchases I made on AliExpress for example.
I was very well attended and they answered all my doubts.
I highly recommend the seller.

Tip for consumers:
Ask for a discount on the shipping cost.

Products used:
Laptop battery and charger.

Service
Value
Shipping
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order, we are professional in this field for many years. We continously provide good products in good quality and price. Looking forward to more business with you!

Thumbnail of user josr12
1 review
0 helpful votes
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December 31st, 2020

Ease of finding the product on the website. Battery according to the information referred to on the website. Contacts about the order status were always answered. Suitable product packaging. Attractive price compared to the same product on other sites. Variety of batteries, some difficult to find on other sites

Tip for consumers:
Ease to browse the site and find the desired product.

Products used:
Electronic (Laptop Battery)

Value
Shipping
Returns
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order and trust. Our company specialized in laptop battery&adapter for over 12years. We have lots of brands items in good quality and price for worldwide market.

Thumbnail of user gustavog53
1 review
0 helpful votes
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August 29th, 2020

I ordered an Asus Power Adapter and it came with a faulty EU power socket adapter as well, but their customer service was kind enough to rectify the situation promptly! So I only have good things to say!

Thumbnail of user melvinc90
1 review
0 helpful votes
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December 27th, 2020

EVGA doesn't support their laptops anymore and by luck I found this website. Shipping took a little bit of time since it was outside the US and I emailed support for an update. They were quick to respond and assured me that the battery was on it's way. I just installed the replacement battery and it's working great!

Melvin - New Jersey, USA

Products used:
Battery

Service
Value
Shipping
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Our company have US, DE, AU, FR, IT warehouse for fast shipping. If it is not in stock in local warehouse. We will send from China by post.

Thumbnail of user mariap1089
2 reviews
1 helpful vote
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June 18th, 2020

Good seller. Item as described. Received the package well conditioned. Very good help support staff. As expected due the pandemic situation I received my purchase in reasonable timeframe. I will buy in this seller whenever needed it. Recommended.

Thumbnail of user nunop13
1 review
0 helpful votes
  • Send Message
August 11th, 2021

The delivery took a while, about one month.
After delivered realised that the same changer model has different adapters and the one I delivered was not the right one.
After sending an email to the support team they quickly suggested a full refund.

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order and waiting. From 1th July 2021 Domestic customs goverment will ask for customs fee For EU countries. This delayed parcels delivery time. It took 16working days to reach your home.
Additional. For some of our adapter, there are some different interfaces matches the same adapter as you can see the picture online. Normally we will check the interface size before shipping if no message left, if long time no reply from our customers during one week, we will send one interface according to our experience. We provide One year Warranty, and Free return if not satisfaction.

Thumbnail of user jorgem208
1 review
0 helpful votes
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October 16th, 2019

Ordered a battery for my laptop and it arrived here in Portugal in four working days by GLS. The packaging was very good and the battery is brand new. It's was 60% charged and when the charge finished i had about the same battery time (maybe a little bit more) compared with the original battery that came with my laptop. Before ordering i sent an email that was promptly answered asking about the country where the battery would be sent from (there was stock in europe and it was sent from Hamburg/Germany). Overall it was a great experience.

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Our hot products are stored in the local country warehouse, but not all of products, because there are too many different products. Thanks for you order!

Thumbnail of user leandroc19
1 review
0 helpful votes
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August 3rd, 2020

Found what I was looking for, with a great price, a great customer experience and when I encounter a problem(que equipment did't fit), post-sales services arranged me a solution almost in the same day and made a refund even before I reply to their e-mail and made a new order.

Tip for consumers:
The site and service are excellent. Dellivery take a while to Portugal (about 2 months) but it worth the wait. The products are very well protected in shipping.

Products used:
Laptop battery, laptop battery charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user hafsab4
1 review
0 helpful votes
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March 13th, 2022

The battery came after 3 months, I installed it and it stoped working after a week, I took my computer to a professional and it's not a software issue, but a battery issue, the battery is fit for my computer but doesn't work. I tried to contact client services but they are completely ignoring me, I sent 4 emails and it's been 3 weeks, no answer, I DO NOT RECOMMEND, I basically lost 70€ (54€ of the battery + 16€ in customs). I am very disappointed and feel like I've been robbed. I want my money back or a replacement :(

Tip for consumers:
You are charged extra fees for customs.
Client services ignores you if you’re trying to return the product.
They stop answering once you have a problem with the product, they don’t want to give me my money back nor send a replacement.

Products used:
Battery

Service
Value
Shipping
Returns
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

I am sorry, we replied your first messge on 8th March. And no reply from you. After two days, we directly make full refund including customs fee totally eur69.91 to your paypal.
Because our price is including customs fee as our website show. And our company provide one year warranty and free return.
If any problems of the battery, we can make refund or make return within 24hours. If any extra cost are asked. We can also pay that fee to our customers soon.
We believe Customer is Gold all the time. We can send attachments to your email of documents what i said here. Because there is no place to attach my emails record here.
Our company focus on providing good quality products in competive price and timely after sale service to our worldwide customers. We do not let our customer loss money any time. Thank you!

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Thumbnail of user ptbateriap
ptbateria p.
Portuguesa Bateria
Estamos envolvidos no mundo da bateria e no carregamento há 13 anos, temos mais de 280,000 modelos de bateria de computador, adequados para mais de 150 marcas de computadores populares no mundo, e ainda estamos a desenvolver novos produtos e modelos todos os dias.

Tínhamos mais de 250,000 pedidos de mais de 75 países e regiões do mundo, foram amplamente reconhecidos pelos clientes

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4.4
163 reviews
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