Public Storage Reviews
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Public Storage Reviews

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Illinois
1 review
0 helpful votes
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Needed the space
September 13, 2019

I appreciate the extra mile Jeanine went to help me during my rental space time with public storage. Her property number is *******.
Thanks again!

Date of experience: September 13, 2019
Colorado
1 review
0 helpful votes
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EXCEPTIONAL
July 21, 2019

Never felt so comfortable than I did with Cara helping me secure my new unit. Pleasant demeanor and great customer service skills

Date of experience: July 19, 2019
Florida
1 review
0 helpful votes
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Amazing service
November 16, 2021

Great services and price. MOHAMMAD WAS Amazing! Fully recommended. Thr prices is very cheapest and the place is very clean.

Date of experience: November 16, 2021
Arizona
1 review
0 helpful votes
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I put my stuff in storage when my lease ran out of my apt. And was td it will not be renewed due to the owner turning all units into an air b&b. The day I put my belongings in storage I got a call from back east that my elderly mother is sick and I left that nite. While I was back east my girlfriend was going to go stay with her mother while I was gone. She went to the storage unit to get some of belongings she would need for her stay. She was in the unit a good 2 hours going thru boxes and when she was taking a break she sat on the couch and put her head back when the property manager came by and accused her of sleeping.
She told my girl to pay her balance of the month and pack up and move our stuff out. Because we are now evicted. Now, I'm in New York tending to my mother and the stress I'm already going thru, I can't just go back to Vegas to move my belongings someplace else without even a home yet. When I couldn't do anything about that except hold my payments so they wouldn't put my stuff out of no one was comming to move it. This is what I thought and was stressed out even more until I called Nicolas, the district manager and he is a good human being who cares about his customers and the company reputation. He assured me everything will be fine. I don't have to move out once I become current. I was holding off paying until I got home so I can be there to move my stuff instead of strangers because my girlfriend was told after we pay we have to be out that day.
Nicolas explained to me that's not how they do things and I have nothing to worry about.
He even took off the late fee because I thought if I paid my stuff had to be removed that day which is not the case. If you ever have a problem at the property your in or if you're thinking about renting at public store I would say go ahead and look no further because having a guy like Nicolas to go to should you need to resolve things, he will be there for you and he wi do everything in his power to make it right for you. I can't say that about a whole lot of people. Thank you Nicolas for eliminating a big chunk of stress I've been carrying around lately.

Date of experience: March 5, 2020
New Jersey
1 review
0 helpful votes
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Jess at The front desk Does a Great Job! We Were very well taken care of and would like to Thank her and Public Storage for their Service.

Date of experience: October 14, 2020
Illinois
1 review
0 helpful votes
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Amazing
February 18, 2018

This location & the property manager Melody (Browndeer) are awsomse! Very helpful & knowledgeable...

Date of experience: February 16, 2018
Indiana
1 review
0 helpful votes
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Mike has great service and I again Public storage and I'm very great to get great customer service thank you mike

Date of experience: January 31, 2023
Tennessee
1 review
0 helpful votes
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Shemika explained everything that I needed to know she was very curtious and respectful I'm glad that I had the experience of meeting her.

Date of experience: April 2, 2017
California
1 review
0 helpful votes
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The employee that signed me is Eli, He has very nice and professional, always there to help with any information I might need.

Date of experience: July 9, 2020
Texas
1 review
0 helpful votes
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Kay
October 11, 2023

Kay was a wonderful help with all my questions at public storage on Tuesday I'm so glad I choose this location

Date of experience: October 10, 2023

Overview

Public Storage Reviews has a rating of 2.5 stars from 1,311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Public Storage Reviews most frequently mention district manager, late fee and many times. Public Storage Reviews ranks 1st among Self Storage sites.

service
287
value
265
shipping
99
returns
104
quality
203
+95