Public Storage Reviews

I stored my daughters brand new furniture for a complete one bedroom apartment, kitchen, bath and living room for just under 2 years while she was overseas and everything was ruined! There was a hole in the roof! The manager blamed it on me because I didn't drive over a thousand miles periodically and check on it. He offered no compensation just read me the terms and conditions. He was smug, arrogant, and pretty nasty. I would not recommend this company to anyone that values their belongings. They do not care one bit about you or your things! They are losers! Do not support this business! My space was in Columbia, South Carolina on River Street. Ugh!

I am so pleased with our first unit at 7400 Alban Rd., Newington, VA that we have reserved a larger replacement unit. To get discount prices you need to register online, however it's completely computerized and impossible to reserve the way you wanted. Tina was on location and was able to give me great individual care. She also explained that if I had an further questions to stop by and either she or the storage manager would be glad to give me individual assistance. That is a blessing being able to talk to someone rather than using an automated system that you can not customize easily.

Been renting for 1.5 years now and rent has increased 3x so far from $86 to $124 When I emailed and asked about reasoning for the constant increase I was just sent a general email. No explanation. No consideration at all for people who lost their job due to the pandemic. Was told to see if there are others avail for cheaper and move go a different storage unit. I am disabled and cannot move anything so I would have to pay another $500 to move my stuff... just so they can increase the rent on that one too after a few month. This was my first and last time ever using them!

A picture is worth a thousand words... Please see the pictures I included. We have found both live and dead rodents. The rodents have left excrement all over our possessions. There is a restaurant on the side of the storage unit, so I don't see this issue changing. No matter what extenuating attempts are made. Not that I would count on management taking any drastic measures. They always collect the money. Even if it is for storing a major health risk.

I'm a customer many years. Today, 9/18/22 I needed to remove some items from my storage unit. No carts were visible so I went into the office and Larry was very courteous and he rounded up a cart for me. That is super customer service. I fully recommend the Spanish River Public Storage facility. Richard

I had 2 storage units in the N Hayden, Scottsdale facility for 5 months at the end of last year. Being a good diligent client, I prepaid for January 2016 as I was concerned that I would forget to pay during the busy Christmas period. Circumstances suddenly changed in December and I moved out of both units on 2 January. I am still awaiting a refund of almost $400 and have made so many phone calls that I have lost count. All I get is the run around and name of a manager who never answers his phone or returns his calls. I have no choice but to take them to court. Avoid using this company.

I have now had a refund of the amount owing and would consider using them again (just with my eyes wide open this time).

The public storage at ******* Willow Glen Dr. Is a very classy place. Jennifer helped me and wad polite courteous and professional. I am also equally impressed how clean and nice it is. Im glad my GPS let me know we had arrived... because I would have missed it. It camouflaged with the beauty of the area, with other storages you can see the bright orange eye sore a mile a way. Thanks for the great service and keeping your establishment cool and clean. Jamie