Public Storage Reviews

I was pleasantly surprised when someone at this location got back to me soon after Id left a message. Having never been to this location, I was wondering about storage unit sizes and locations. Arizona called me back and clearly explained what was available, what things to consider when storing certain kinds of items, and how to ensure less moisture. By the time we were done chatting, I had a much better understanding and was able to look at my boxes, then figure out what I needed to book. It's hectic trying to move during a pandemic, so when you "meet" someone this helpful and nice, you have to write a review about it. Anyway, would totally recommend!

I rented a storage unit from Public Storage. They advertise $1 for the first month. However, the REAL amount was closer to $50; $20 of which was for a cylinder lock. The very nice person with whom I spoke told me I could use my own lock. NOT TRUE. His words were written off to "he was a sub for the manager who was ill".
There are many hidden fees.
Public Storage does not pro-rate for time not needed/used as most other storage facilities do.
In a few words- avoid using this company unless you enjoy wasting money.

The 69 Matthews Dr. Hilton Head Island Facility is clean, has climate controlled space, no crawlers, and Great Management. Great Asset for residents/part-timers on an Island who have to make the most of their space. Manager Mrs. R. Lynch has worked with me as needs expand, contract - repairs, renovations, my visitors/ relatives who temporarily need space in my home - thus our stuff has to go for awhile. Mrs. Lynch and those who work with her are through in explaining the insurance, locks, prices - they do change similar to a lot of things in a Resort community. Also facility has Cameras - that work! And controlled access.

That's what it fells like walking into Public Storage in Wayne, New Jersey; a home away from home and the staff is your extended Family.
Ashley was on duty, and even though she felt under the weather, she greeted us with a lovely smile. She took her time and explained the entire procedure, asking pertinent questions to determine the amount of space we needed for our furniture and belongings. She then took us to see the unit at the same time giving us a mini tour of the facility. She showed us 2 different sized units, of which we decided to rent the larger of the two. We filled out the necessary paperwork, made our payment, were then given the gate codes and our keys, and were on our way. By far the best first impression and business professionalism seen in a long time. Ashley is one in a million. I know my worldly possessions are stored away safely at Public Storage, property #*******

The location at 289 W Lafayette Rd St Paul, MN used to be storage 365. I was overseas 10 months and during that time, they changed. There is no one that works in the building and both calling and chats were very unhelpful. Will be looking for storage elsewhere.

On my moving into my space a week ago (at 367 Southern Boulevard, Bronx), these three individuals (Sean, Christine, and Portia) were soo friendly, yet very professional. Made me have a great move-in experience.
I heartily recommend Public Storage!