Public Storage Reviews

Lori, at the Illinois Rd. Storage facility, is a true diamond. Her personal attention to detail, professionalism, and outgoing personality, help make this moving experience a rewarding endeavor. She made sure our unit was clean, and gave us a thorough introduction to the Public Storage world. I don't give recommendations lightly, because I feel we have an obligation to our peers to be honest. So when I say she was awesome, I really mean awesome. I would highly recommend Lori and this facility if you are in need of storage space.

I had the extraordinary opportunity of meeting these two staff Camille and Pankaj at Public Storage 1740 Argentina Rd, as I needed to rent a unit for storing my items on August 11,2021. Their customer service was impeccable and their willingness to help was most touching.
Camille called me to confirm the reservation and her empathy, tone, and clear instructions were utmost beneficial. Truly an iconic staff providing rewarding customer experience. My particular look, feel, smell and taste of great customer service was highlighted by her.

We need a small storage unit and chose this one due to convenience though there are actually several new units within a couple miles of our home. Looks like a good facility, security, access, all should be fine. Too much pressure to wrongfully tell the customer we need their insurance and make it seem we must choose from one of three insurance options. We have a lawful right to decline their insurance - that can actually add as much as 50 percent cost to the small unit - but Nancy insists to the point of it being high pressure and almost caused me to say forget it and go elsewhere.

Property number *******. My experience with (Rene) was very welcoming upbeat and friendly. The facility was well kept up and secure. I would definitely recommend to use public storage to store all your valuables.

They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. The have made this prison size booths, where you have to stand and be uncomfortable, I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video as if I am a prisoner. I went to pay my bill today only to find out that they have gone up $60 on each of my units without notice, that's $120 and I haven't been there a year.

Paul at public storage helped me get set up with a unit, lock and showed me to use the gate keypad. I have rented storage space before and is not always a good experience but coming here was much nicer. I will use you again for sure. Thanks,

What a deal! My first month was $1. Oh Boy! Here I am 18 months out at a rate of $220 per month, I was notified starting next month the rent will be $270! You do the math. Their bait and switch pricing and steady increases clearly tell me they don't want me as a customer... or, they think they have me for life. I refuse to wait around until the next increase, in approximately 4-5 months based on history. Not waiting around until next month... I am gone... just in time for them to screw someone else.

The absolute worst storage rental that you can rely on. If there was an option for zero stars, I would pick it. The company raised my monthly payment by $75 without notification or permission. I spoke with the representative on the phone and to turn out she verified that I was not given a heads up by mail or email. If you are desperate for a storage rental, look elsewhere cause they will definitely raise rent for your storage for no reason at any time.

Thank you for thinking of all the small little things that could go array. Unfortunately because my spouse don't like to where shoes and don't encourage our child to wear them, he would have been cut on his foot with that glass and debris I saw you sweeping up and just to show she agree now because he was cut at a gas station because of no shoes on. So thank you now she agreed to start putting his shoes on anytime we leave the house. Thanks for having the care not at your store and not on your watch lol. We need more people like u that gives a rat bottom about appearance in and out the store. By the way honey and I are happy about out decision about the storage. Keep up great work Jenise your remind me of my mother Denise funny y'all name similar lol. Thanks!