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  • Puppies.com

Puppies.com

Overview

Puppies.com has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, new addition, and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 95.8%
Positive
248
Neutral
1
Negative
10
38
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How would you rate Puppies.com?
Top Positive Review

“Great site to find and research available puppies!”

Laura D.
11/2/24

We found the breed we wanted not too far from home. He was available, answered texts and phone calls promptly, is a wonderful family breeder who loves his dogs. Just what we wanted to find. Reviews excellent. We met the puppies and make out choice, then picked up a week later at a half-way point which was great for us and our puppy too.

Top Critical Review

“Puppyfind.com was so much better!”

Tarja P.
9/19/24

Ever since puppies.com took over puppy find.com, the amount of exposure went down drastically. I used to find homes for all my puppies through puppy find com. Now my puppies find homes through AKC marketplace and other websites. I hardly get any inquiries from puppies.com.

Reviews (362)

Rating

Timeframe

Other

Thumbnail of user jenniferb5406
Wyoming
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Love being able to filter, so I can find specific breeds near me.

Reason I chose this business:

Had used them about 6 years ago when I got my other puppy

Thumbnail of user tabitham24
New York
1 review
7 helpful votes
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October 26th, 2018

We recently purchased a Jack Russel puppy on puppyfind.com
The seller Joelle was wonderful. Such a nice family she let us come meet the puppies first which we drove 3 hours to do so and was happy with the living arrangements of the puppies. Joelle takes great care of all of her dogs and puppies. We received all the information about the puppies and given a date when our puppy would be ready. Joelle even stayed in touch with me during the wait time and sent me pictures of our puppy she even offered to meet me closer to my house when the puppy was ready due to her delivering another puppy In my area. She provided us with paperwork about his vet check and how to register our puppy. Also gave us a collar, blanket and puppy food. Now that our little baby is home he is doing so good and such a good boy. Joelle has even texted me to check and see how we are doing. Great people and experience.

Thumbnail of user porshan3
Kansas
1 review
1 helpful vote
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September 17th, 2023

I wished I knew about this site long time ago. I it easy to find what you want, when you want and the right location. I have been searching for a great German Shepherd and prices was so high that it was like buying a use car. But on this site I was able to find everything I wanted for a great price. The best part is I did it from my home without the pressure to purchase. I picked up my dog the day I found him and he is great! The breeder even gave me food, a carrying cage and toy. Thank you

Products used:
Dog

Service
Value
Quality
Thumbnail of user j.b11
California
1 review
0 helpful votes
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July 8th, 2022

I recently purchased 2 puppies from Fluffy Pup. Asked Tracy R. To see the parents and gee, the parents weren't on premise. There are different breeds offered by this person. My puppies came complete with ear mites and giardia. The vet said he also suspected lice. This individual obviously got my puppies from a filthy environment just for the money. After weeks of constant cleaning of everything in their environment, medication, testing and not being able to properly start any training, I still have one dog testing positive. Here I go back to starting all over again. These vet bills are expensive on top of the initial cost of the puppies. [$999 each] I feel this individual does not care that these little babies have problems, only to make the almighty buck off of them. I do not recommend this dog broker,

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

It's unfortunate that you did not have a good experience with this seller. If you feel the puppies are not being well taken care of please contact the local authorities so they can visit the site and take further action if needed. You also have the option to leave a testimonial on the seller's account regarding your purchase.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user angelf275
Texas
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Excellent experience, beautiful pup and so perfect for our family. Great exchange with the breeders, exactly what we expected. Highly recommend!

Reason I chose this business:

Wanted a quality puppy and great buying experience

Thumbnail of user cindyb480
Texas
2 reviews
11 helpful votes
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April 22nd, 2019

Bought chow pup from ms king in amarillo thru puppyfind poor baby had no hips! He had to have surgery from a highly respected orthopedic surgeon when he was five months old for over ten thousand dollars ms king would do nothing except offer to resell him and puppyfind would do nothing at all as far as records of posted sale in order to go to court please accept my warning the puppy suffered terribly and ms king said the doctor did not know what he was talking about the surgeon was recommended by three different vets

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

It's unfortunate that you have not had a good experience with that seller. Hopefully your dog is doing better.

PuppyFind.com is a bulletin board service and is used as a means of contact. Therefore we do not get involved in any transactions outside of the website, and we do not archive any deleted listings.

Hopefully you have been able to get things resolved with the seller.

If you have additional questions please contact us at support@puppyfind.com.

PuppyFind.com Support

Thumbnail of user lianaa21
Virginia
1 review
4 helpful votes
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June 22nd, 2022

First I have to say I love the new layout everything just looks pretty. But it doesn't work. What I don't like is that it's very hard to sell puppies there. Wish there was a way to boost/bump your listing to help sell puppies as before and it was free. Second there is no way I can send additional pictures or videos to the buyer only text or email. Third. Sometimes I just want to delete the message and it's there can't delete it. Really hate that. There is way more scammers contacting me then before. I have lost almost all interest in the puppies.com. Who cares how pretty the site has become what matters is that it works. I haven sold not a single puppy in over 5 months. I have 16 adds. Im tired of it. So I've contacted puppystop. I'll be switching over to them. Also looking for other websites to sell my puppies. Sometimes simple is better.

Service
Value
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

Thank you for your feedback we do appreciate your comments. We are working on implementing a boost option that will be available very soon. We will also be adding the option to upload photos in the message center.

We work daily on removing scammers and have a Report button and Buyer Tips on every listing.

Again, we appreciate your feedback and we are hearing you. Hopefully you will give us another try once those things are active.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user danam191
Georgia
1 review
14 helpful votes
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September 5th, 2018

I contacted Puppy find and tried to write a review on a bad seller that was nothing more than a horrible puppymill. The Puppyfind website only supported the owner who pay them money. They could careless about the integrity of the puppies being sold.

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

Due to the abuse of the review system we do allow sellers to dispute reviews they feel are invalid and if supporting documentation is received for a disputed review then it may be reinstated.

PuppyFind.com does not knowingly allow puppy mills to advertise on the site. Every seller/breeder goes through an approval process but as stated in our Terms of Service policy, because we are a bulletin board service we are not able to offer any guarantees that the individuals listing on the site are reputable breeders.

If you feel someone has been proven to be a puppy mill we ask for you to provide documentation (such as police reports or other evidence of legal action showing that the breeder is operating outside of the law) so that the seller in question may be investigated thoroughly as allegations alone are not sufficient evidence to have an account removed. If allegations are substantiated with these documents, then we will have the account in question removed from our site.

If you have additional questions regarding your review please contact support@puppyfind.com.

PuppyFind.com Support

Thumbnail of user poppyp14
Texas
1 review
6 helpful votes
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April 22nd, 2022

I have been a seller for years and had good business on the site now it's hard to navigate and the sales have definitely taken a deep dive because it's so complicated. The extra breed mixes are a plus but the simple searching is long gone and nobody has time for that

Tip for consumers:
Try harder to navigate

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

Change is hard, especially trying to learn a whole new site. There will definitely be a learning curve, but hopefully users will enjoy the upgrades once they are comfortable navigating the site.

We appreciate your comments and they will be taken into consideration for future site improvements.

Puppies.com Support

Thumbnail of user kjh14
Arkansas
1 review
0 helpful votes
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February 27th, 2024

As a breeder, I used to post my puppies here and things seemed to run fairly smoothly. Over time there has been an explosion of new "breeders" and omg the puppies being sold are atrocious! They're sickly, no health testing done, nowhere near breed standard, being sold as purebred when they're clearly not. It's awful!
I stopped advertising for a while because I didn't want to be associated with the byb's and apparent mill-like breeders.
I ended up going back to the site after about a year or so and they changed it to where you have to pay to use it. Like, what? What kind of additional services are you offering? What kinds of safeguards for buyers and breeders alike, are you offering? What quality service have you added that warrants charging breeders a subscription to advertise when literally nothing has changed except for the fact that what once was free, isn't any longer? And on top of that, you're limited to how many photos or what info you can include. Like, what am I paying you for exactly?
Nothing is screened, breeders nor buyers. No one is required to show proof of health testing, licensure, vetting, etc.
I decided to pay to post a puppy. That puppy sold, and since nothing has changed except for the pay wall, I hadn't posted any more. But when I went to mark the puppy as sold, it's requiring me to renew the subscription in order to let people know that it's no longer available. No, I'm not doing that. I guess it'll just stay up there forever.

Service
Value
Returns
Quality
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

We did make some changes to the site a couple of years ago, one of which was to require all sellers to pay for a membership.

We are glad the dog you posted on the site was sold. Our customer service team is always happy to assist you with any account issues. The Contact Us button at the bottom of the website can always get you in contact with customer service or you can email support@puppies.com.

I would be happy to help you get your listing marked as sold. I wasn't able to find an account under the email on your review. Please provide the email or phone number on your Puppies.com account and I will get your listing removed.

We appreciate your feedback and it will be taken into consideration for future site improvements.

Puppies.com Support

Thumbnail of user rachaelj55
Florida
1 review
3 helpful votes
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September 5th, 2022

Everywhere you turn there is always some scamer ruining pages reputations. Puppies.com has help us find 2 American Bullies and sell 4 of our pups. If you have a scamer contact you Puppies.com makes it simple to report and they take care of it. There are real breeders and buyers on here just have to be careful, ask questions, video call, etc. Thank you puppies.com for helping us find and sell for pups on here.

Thumbnail of user mariam4537
California
1 review
0 helpful votes
  • Send Message
March 15th, 2024
Verified purchase

So far our experience has been exactly what the breeder provided about our baby girl and it was so simple. We got very lucky!

Reason I chose this business:

Read good reviews and it seemed easy to find the type of puppy we wanted.

Thumbnail of user joannep394
New York
1 review
4 helpful votes
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June 19th, 2022

I used to look at puppyfind almost weekly. Over time, I found good breeders and purchased some precious pups. Now, it's nearly impossible to find what I'm looking for. I have stopped looking at puppies.com and no longer recommended it.

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

Thank you for your feedback. We will take it into consideration for future site improvements.

Puppies.com Support

Thumbnail of user shelleys512
Ohio
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

This site was very easy to navigate to find a reputable breeder in my area. Loved that they advertise how long the breeder has been on the site

Reason I chose this business:

Looking for a reputable breeder and not one out to scam. This one the breeder posted their phone number and it wasn't going back and forth through email. She called me and was able to pick the puppy up within 2 days since it was old enough to go.

Thumbnail of user joyceh449
Arizona
1 review
1 helpful vote
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August 10th, 2021

We just purchased our darling miniature boarder collie from Shirley Richardd in Sikeston MO. Her son drove to St Louis airport for nominal fee to bring her to me. I am from Arizona and made a 23-hour round trip just to pick her up. They were honest, dependable, reasonable prices. He only charged me $24 for her first two shots. We love our new addition to our family. We would recommend Shirley Richards puppies in the future.

Products used:
Puppy

Service
Value
Shipping
Quality
Thumbnail of user budm155
Arizona
1 review
1 helpful vote
  • Send Message
March 2nd, 2022

If your looking to sell a puppy this i a great place to do it for the buyer and seller I've used them several times and have sold them all both times. They are really priced right compared to other places and save for the buyer and seller and when you load everything it's easy to place your ad they take you step by step i will use them again and when i get another puppy i will use them I'm just really happy with the results. Thanks Bud

Products used:
Selling puppys

Thumbnail of user katiep469
Virginia
1 review
2 helpful votes
  • Send Message
September 17th, 2023

I bought a supposedly purebred puppy who is not up to breed standard after it grew up, and I have spent $4,500 on various worms the puppy came with constantly deworming the infested dog. I contacted the breeder about the worms but they ignored my message and review.

* Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

It's unfortunate you did not have a good experience with the breeder you purchased from. If they did not follow their contract you always have the option to pursue legal action against them. Hopefully you are able to get things worked out with them.

If you have additional questions about Puppies.com please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user crystalo53
Massachusetts
1 review
2 helpful votes
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October 13th, 2020

I have recently bought a Yorkie from a breeder name Allen C. If you come across any of his ads I highly recommend him! He made the process of getting my lovely dog so easy! I would definitely buy another dog from him!

Thumbnail of user stacyp34
New York
1 review
3 helpful votes
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December 25th, 2016

I also was hacked, I am a certified canine behavior consultant and very reputable breeder, they also hacked my dogsnow account. They hacked the dogs now one twice... No way they got in through my email it must have been by other means, guess password maybe... I only found out by a customer inquiring to me about yorkies. Lol I breed Doodles and Goldens.

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

That is terrible that they got into all of your accounts. Scammers are not fun.

PuppyFind.com would never ask you to verify any of your account information including email address or password. That information does not need to be updated for any reason unless you choose to do that on your own. Our Customer Support Representatives do not have access to your passwords. The only person that would have access to that private information is you, the account holder.

Hopefully you have all your accounts resolved and changed all your passwords.

If you have any additional questions you can contact us at support@puppyfind.com.

PuppyFind.com Customer Support

Thumbnail of user reginaw368
Florida
1 review
1 helpful vote
  • Send Message
January 14th, 2024
Verified purchase

We were not sure how to go about finding a miniature aussie, but one google search led me to Puppies.com and within an hour we had found our boy. Can't imagine life without him.

Reason I chose this business:

Puppies.com helped me vet out the breeders, learn about pricing, and ultimately, to find the puppy of our dreams.

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

We're thrilled to hear that you found your miniature Aussie on Puppies.com and that the process was smooth and efficient for you! It's great to know that the platform helped you vet out breeders, understand pricing, and ultimately find the puppy of your dreams within such a short timeframe. Wishing you and your miniature Aussie many wonderful adventures together!

Thank you for choosing Puppies.com!

Thumbnail of user nereidam15
New Jersey
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

The seller I dealt with was very professional and everything went smoothly. She was very flexible and I was able to bring my puppy home quickly with no problems.

Thumbnail of user ryudah
Minnesota
1 review
2 helpful votes
  • Send Message
May 26th, 2021

As the header states. I bought from a breeder on the site who sold me a dog that nearly died within the first week from coccidia and hookworms and needed several blood transfusions and an extended stay in the hospital. The breeder denied any responsibility when I spoke to them, so I left a review on puppyfind to let others know about my experience. It was disputed and taken down by the breeder and puppyfind requested documentation of my claims. Fair enough, I sent what they asked for. Then they asked for more, so I sent that as well. This was back in early December of 2020. It is now may 2021 and they are still looking for new angles to take my review down, even stating it is my final chance to leave a review for the breeder. If you find a breeder on puppyfind, make sure you have multiple sources to check for the truth about them.

Tip for consumers:
Look elsewhere, but if you choose to use this site. Check out the breeder on other sites, as this site will remove negative reviews.

Products used:
I purchased a pomeranian from a breeder.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

It's unfortunate that you did not have a good experience with the breeder you chose to purchase from.

If supporting documentation was provided for the statements in the review then it should be reinstated. Hopefully you will be able to resolve the situation with the seller.

If you have additional questions regarding your review please contact us at support@puppyfind.com.

PuppyFind.com Support

Thumbnail of user joycej513
Florida
2 reviews
3 helpful votes
  • Send Message
September 14th, 2023

Find the perfect puppy from a honest breeder: Check the time of membership (new sellers are not a sure thing); find how many puppies the seller has available; only one breed or a verity and of all ages. Most great breeders specialize in one breed only and and take pride in their dogs. Stay away from the great verity sellers.
This way I found my perfect puppy.

Thumbnail of user vickieh298
Kentucky
1 review
2 helpful votes
  • Send Message
April 20th, 2023

This site is now puppies.com and it is horrible! The customer service is dismal, but beyond this, there are only scammers looking to scam buyers and sellers alike. I used puppyfind, inthe past, and sold multiple litters. My ads were never posted initially. I had to update my profile and even after, the pups were buried in 70k+ worth of ads.

Tip for consumers:
Do not use puppy.com unless you are looking to be scammed.

Products used:
Advertising services

* Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user heatherv136
Indiana
1 review
0 helpful votes
  • Send Message
January 11th, 2021

We have exceptional customer service and experience purchasing our newest member of the family. They really let us be apart of the our Kamala's growth, we did FaceTime to see the puppies, they would send us periodic update with pictures including her weight and they give us the option to microchip her. We really felt very comfortable dealing with them and everything went smoothly including pick up they drove half way to meet us up and gave us the vaccine record and AKC Registration. We are blessed to have found Vicky and David White on puppyfind.com and look forward to sending updates on our Kamala.

Service
Value
Quality

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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the background. This algorithm isn't just a tool; it's a matchmaker, expertly pairing puppies with owners whose lifestyle, preferences, and love for dogs align perfectly with the puppy's personality and needs.

Prospective puppy owners find our platform incredibly user-friendly and accessible. Searching for the perfect puppy companion on Puppies.com is entirely free and remarkably easy. Our extensive search filters cater to every preference and requirement. Whether it's breed, gender, age, price, or even location specifics like city or state, our platform ensures that every search is as unique as our users and their future puppies.

Our goal transcends beyond mere transactions. At Puppies.com, we strive to create a community, a place where the love for puppies unites everyone. We're dedicated to ensuring that every interaction on our platform is not just satisfactory, but exceptionally paws-itive. We believe that the joy of finding a new puppy should be as wonderful and heartwarming as the journey of companionship that follows.

Puppies.com isn't just a service; it's a journey and community. A community of happiness, companionship, and endless puppy love. We invite you to join us in this delightful world of puppies, where each wagging tail and furry hug marks the beginning of a beautiful, lifelong friendship. Welcome to Puppies.com – Your trusted source for Paws-itive Puppy Love!

Business History

Puppies.com has been connecting puppies with loving families all across America, since 2003.

Company Representative

Thumbnail of user puppiescomw
Puppies.com w.
Typically responds within 7 days

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